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Author: Rik Marselis Publisher: Uitgeverij kleine Uil ISBN: 9075414900 Category : Computers Languages : en Pages : 500
Book Description
Supporting teams in implementing quality in DevOps culture, with practical examples, useful knowledge and some theoretical background. To continuously deliver IT systems at speed with a focus on business value, DevOps teams integrate quality engineering in their way of working. This book supports teams in implementing quality in their DevOps culture, with practical examples, useful knowledge and some theoretical background. For example, it describes how to benefit from a CI/CD pipeline. TMAP is the body of knowledge for quality engineering in IT delivery and builds on practical experience from thousands of people in more than twenty-five years. The website, www.tmap.net, supports any kind of IT delivery model. This book, however, focuses on DevOps: today's implementation of high-performance IT delivery.
Author: Rik Marselis Publisher: Uitgeverij kleine Uil ISBN: 9075414900 Category : Computers Languages : en Pages : 500
Book Description
Supporting teams in implementing quality in DevOps culture, with practical examples, useful knowledge and some theoretical background. To continuously deliver IT systems at speed with a focus on business value, DevOps teams integrate quality engineering in their way of working. This book supports teams in implementing quality in their DevOps culture, with practical examples, useful knowledge and some theoretical background. For example, it describes how to benefit from a CI/CD pipeline. TMAP is the body of knowledge for quality engineering in IT delivery and builds on practical experience from thousands of people in more than twenty-five years. The website, www.tmap.net, supports any kind of IT delivery model. This book, however, focuses on DevOps: today's implementation of high-performance IT delivery.
Author: Alka Jarvis Publisher: Quality Press ISBN: 0873899350 Category : Business & Economics Languages : en Pages : 245
Book Description
We are in what many call The Age of the Customer. Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.
Author: Institute of Medicine Publisher: National Academies Press ISBN: 0309132967 Category : Medical Languages : en Pages : 359
Book Description
Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.
Author: Sandra L Furterer Publisher: Quality Press ISBN: 1951058070 Category : Business & Economics Languages : en Pages : 555
Book Description
This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges.
Author: World Health Organization Publisher: ISBN: 9789241548274 Category : Laboratories Languages : en Pages : 0
Book Description
Achieving, maintaining and improving accuracy, timeliness and reliability are major challenges for health laboratories. Countries worldwide committed themselves to build national capacities for the detection of, and response to, public health events of international concern when they decided to engage in the International Health Regulations implementation process. Only sound management of quality in health laboratories will enable countries to produce test results that the international community will trust in cases of international emergency. This handbook was developed through collaboration between the WHO Lyon Office for National Epidemic Preparedness and Response, the United States of America Centers for Disease Control and Prevention (CDC) Division of Laboratory Systems, and the Clinical and Laboratory Standards Institute (CLSI). It is based on training sessions and modules provided by the CDC and WHO in more than 25 countries, and on guidelines for implementation of ISO 15189 in diagnostic laboratories, developed by CLSI. This handbook is intended to provide a comprehensive reference on Laboratory Quality Management System for all stakeholders in health laboratory processes, from management, to administration, to bench-work laboratorians. This handbook covers topics that are essential for quality management of a public health or clinical laboratory. They are based on both ISO 15189 and CLSI GP26-A3 documents. Each topic is discussed in a separate chapter. The chapters follow the framework developed by CLSI and are organized as the "12 Quality System Essentials".
Author: Charles A. Cianfrani Publisher: Quality Press ISBN: 1953079741 Category : Business & Economics Languages : en Pages : 158
Book Description
The 2015 edition of ISO 9001 has been modernized to update terminology and content to meet current and anticipated user needs. The major emphasis of ISO 9001:2015 is still consistent provision of products and services that meet customer and applicable statutory and regulatory requirements. This book explains the meaning and intent of the requirements of ISO 9001:2015 and discusses the requirements as they relate to each of the product categories. Where appropriate, it includes an elaboration of why the requirements are important. It also includes typical audit-type questions that an organization may consider to assess conformity to internal needs and ISO 9001 requirements. Recommendations for implementation are also included. This book addresses the needs of: Users and organizations seeking a general understanding of the contents of ISO 9001:2015 Users and organizations desiring guidance to ensure their ISO 9001:2015 QMS meets the new version requirements Users and organizations considering the use of ISO 9001:2015 as a foundation for the development of a comprehensive QMS Educators who require a textbook to accompany a training class or course on ISO 9001:2015 Auditors who desire to increase their level of auditing competence Authors Cianfrani and West, members of the expert group that developed ISO 9001:2015, strive to provide a context for all requirements to enable you to develop and deploy processes that will strengthen your QMS. Getting or retaining a certificate is not the real objective. Satisfied customers and organizational sustainability should be primary objectives for the organization.
Author: Rik Marselis
Author: Rik Marselis
Author: Alka Jarvis
Author: David B. Hoyt
Author: State Library of Iowa
Author: Institute of Medicine
Author: Sandra L Furterer
Author: World Health Organization
Author: Reza M. Pirasteh
Author: California Environmental Protection Agency. Quality Improvement Partnership
Author: Charles A. Cianfrani