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Author: Lloyd Dobyns Publisher: ISBN: 9780395574393 Category : Business & Economics Languages : en Pages : 334
Book Description
In 1980, an NBC documentary, "If Japan Can . . . Why Can't We?" introduced Dr. W. Edwards Deming to this country and launched the Quality Revolution in business. This straightforward account of the Total Quality movement is written by the team responsible for that groundbreaking report.
Author: Lloyd Dobyns Publisher: ISBN: 9780395574393 Category : Business & Economics Languages : en Pages : 334
Book Description
In 1980, an NBC documentary, "If Japan Can . . . Why Can't We?" introduced Dr. W. Edwards Deming to this country and launched the Quality Revolution in business. This straightforward account of the Total Quality movement is written by the team responsible for that groundbreaking report.
Author: Kenneth Rose Publisher: J Ross Pub ISBN: 9781604271027 Category : Business & Economics Languages : en Pages : 248
Book Description
Quality has been a much mentioned but little employed component on projects. Other books, tools, and even many training courses on the market are still oriented toward the manufacturing domain, and provide little information of relevance to project managers who work with intellectual processes more than the action details of production. So where have project managers been going for guidance on integrating the quality demanded in project implementations for achieving success? Right here! Project Quality Management, recipient of the 2006 PMI® David I. Cleland Project Management Literature Award in its first edition, offered project managers a specific, succinct, step-by-step project quality management process found nowhere else. It has now been updated and enhanced to also meet the needs of trainers, college instructors, and their students! Project Quality Management: Why, What and How, Second Edition demonstrates how to implement the general methods defined in A Guide to the Project Management Body of Knowledge—Fifth Edition (PMBOK® Guide) and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. This edition presents case examples that illuminate the theory of quality planning, assurance, and control with real-world narratives, including situational analysis and lessons learned. It also provides course discussion points and practical exercises at the end of each chapter. This book offers practical exercises relevant to many project domains, which will help readers gain experience using the tools and techniques of this project quality management process before applying them to their own project work. Course instructor material is also now available. Key Features • Provides a Wheel of Quality that codifies in one complete image the contributing elements of contemporary project quality management • Establishes a quality tool — the pillar diagram — that provides the needed capability to identify root causes of undesirable effects • Supplies quality processes attuned to project scope specifications used to ensure a quality product and quality processes and to help maintain cost and schedule constraints to ensure a quality project • Provides techniques and tools organized and explained according to their application within this quality process that can be applied immediately to improve project implementation and customer satisfaction in any project context • Candidly examines organization aspects that may hinder quality in spite of knowledge and best intentions • Presents “off-line” treatment of the related topics of project training, leadership, and organization change in appendices • WAV offers numerous downloadable tools for planning project quality, collecting and understanding data, comprehending and analyzing processes, and problem solving, as well as instruction materials for use in college and professional courses on the topic — available from the Web Added Value™ Download Resource Center at www.jrosspub.com/wav
Author: Joe Hart Publisher: Thomas & Mercer ISBN: 9781542035125 Category : Fiction Languages : en Pages : 252
Book Description
A secret love becomes a fatal affair in a twisting novel of suspense by Wall Street Journal bestselling author Joe Hart. When novelist Andy Drake returns to his hometown to care for his ailing father, a reconnection with his childhood friend Rachel escalates into a secret love affair. For Rachel, struggling to maintain the facade of a picture-perfect life, it's an escape from an emotionally abusive marriage. Then Andy receives an anonymous note warning him to end the affair. Or else. Whoever's been watching is going to make Andy pay. Weeks later, Rachel's husband, David, is shot to death. Rachel and her two young sons vanish without a trace. One misstep, one careless reveal, and Andy could look as guilty as sin. Clue by clue, as his investigation into the mystery unfolds, Andy discovers that he and Rachel weren't the only ones keeping secrets. Nothing in this quiet neighborhood is as it seems. No one peeking from behind the curtains of their homes can be trusted. And the worst is yet to come. Because David isn't the only one who will die.
Author: David Brin Publisher: Spectra ISBN: 030757525X Category : Fiction Languages : en Pages : 353
Book Description
“The Uplift books are as compulsive reading as anything ever published in the genre.”—The Encyclopedia of Science Fiction In all the universe, no species has ever reached for the stars without the guidance of a patron—except perhaps mankind. Did some mysterious race begin the uplift of humanity aeons ago? And if so, why did they abandon us? Circling the sun, under the caverns of Mercury, Expedition Sundiver prepares for the most momentous voyage in our history. A journey into the boiling inferno of the sun . . . to seek our destiny in the cosmic order of life. David Brin's Uplift novels are among the most thrilling and extraordinary science fiction ever written. Sundiver, Startide Rising, and The Uplift War—a New York Times bestseller—together make up one of the most beloved sagas of all time. Brin's tales are set in a future universe in which no species can reach sentience without being “uplifted” by a patron race. But the greatest mystery of all remains unsolved. . . . “Superb”—Science Fiction Times
Author: Tracy Holczer Publisher: Penguin ISBN: 0147508479 Category : Juvenile Fiction Languages : en Pages : 290
Book Description
In the midst of the Vietnam War, a young girl struggles to embrace change in this tender family story for fans of Cynthia Lord and Wendy Maas Lucy is a practical, orderly person--just like her dad. He taught her to appreciate reason and good sense, instilling in her the same values he learned at medical school. But when he's sent to Vietnam to serve as an Army doctor, Lucy and her mother are forced to move to San Jose, California, to be near their relatives--the Rossis--people known for their superstitions and all around quirky ways. Lucy can't wait for life to go back to normal, so she's over the moon when she learns her father is coming home early. It doesn't even matter that he's coming back "different." That she can't ask too many questions or use the word "amputation." It just matters that he'll be home. But Lucy quickly realizes there's something very wrong when her mother sends her to spend the summer with the Rossis to give her father some space. Lucy's beside herself, but what's a twelve-year-old to do? It's a curious boy named Milo, a mysterious packet of photographs and an eye-opening mission that makes Lucy see there's more to life than schedules and plans, and helps to heal her broken family. The latest from critically-acclaimed author Tracy Holczer is a pitch-perfect middle grade tale of family and friendship that's sure to delight fans of One for the Murphys and Rules.
Author: Geraldine E. Hynes Publisher: SAGE Publications ISBN: 1483358569 Category : Business & Economics Languages : en Pages : 719
Book Description
A Practical, Strategic Approach to Managerial Communication Managerial Communication: Strategies and Applications focuses on communication skills and strategies that managers need in today’s workplace. This book continues to be the market leader due to its strategic approach, solid research base, comprehensive coverage, balanced examination of oral and written communication, and focus on managerial, not entry-level, competencies. In the Sixth Edition, author Geraldine E. Hynes preserves the book’s key strengths while reflecting the realities of the contemporary workplace.
Author: Ron Kaufman Publisher: ISBN: 9780984762507 Category : Business & Economics Languages : en Pages : 0
Book Description
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Author: Lloyd Dobyns
Author: Lloyd Dobyns
Author: 
Author: Kenneth Rose
Author: Keki R. Bhote
Author: Joe Hart
Author: Lloyd Dobyns
Author: David Brin
Author: Tracy Holczer
Author: Geraldine E. Hynes
Author: Ron Kaufman