Author: Claus-Peter Praeg Publisher: IGI Global ISBN: 9781616928896 Category : Business & Economics Languages : en Pages : 0
Book Description
Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.
Author: Joseph Berk Publisher: Elsevier ISBN: 0080515517 Category : Technology & Engineering Languages : en Pages : 219
Book Description
There are many standards, methods and perhaps most confusing, but most importantly of all acronyms in use in the field of quality management, and especially so in the field of technology-based products. From the seemingly simple concepts of ISO 9000 (and the military MIL standards from which that grew) to statistical and analytical methods like Statistical Process Control (SPC) the range of complexity and compliance is staggering. What the average quality engineer or manager needs is a simple guide to what these are, how they relate to one another and most critically how to take advantage of and implement the benefits of each. This book provides that guidance. Written by a quality consultant with over 20 years experience in precisely these fields, including work with the US Defense Department, Boeing, Lockheed-Martin, Raytheon, and many other leading companies, this book provides an easily digestible toolbox of solutions to quality and management problems for every engineer, manager and even student looking for those answers for the medium to high-technology sector manufacturing company. This is a highly practical book which includes all the major topics in quality as well as case studies from relevant real-world situations yet without the need to wade through reams of reference materials and international standards verbiage. If you need to get to the bottom of problems like these, you need this book.Targetted at the Technology company engineer and quality managerHighly illustrated, comprehensive subject coveragePractical examples and case studies used throughout
Author: Ray Tricker Publisher: Routledge ISBN: 1000728129 Category : Business & Economics Languages : en Pages : 302
Book Description
This book provides a clear, easy to digest overview of Quality Management Systems (QMS). Critically, it offers the reader an explanation of the International Standards Organization’s (ISO) requirement that in future all new and existing Management Systems Standards will need to have the same high-level structure, commonly referred to as Annex SL, with identical core text, as well as common terms and definitions. In addition to explaining what Annex SL entails, this book provides the reader with a guide to the principles, requirements and interoperability of Quality Management System standards, how to complete internal and external management reviews, third-party audits and evaluations, as well as how to become an ISO Certified Organisation once your QMS is fully established. As a simple and straightforward explanation of QMS Standards and their current requirements, this is a perfect guide for practitioners who need a comprehensive overview to put theory into practice, as well as for undergraduate and postgraduate students studying quality management as part of broader Operations and Management courses.
Author: Praeg, Claus-Peter Publisher: IGI Global ISBN: 1616928913 Category : Business & Economics Languages : en Pages : 348
Book Description
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Author: Luis Rocha-Lona Publisher: CRC Press ISBN: 1040084370 Category : Business & Economics Languages : en Pages : 205
Book Description
Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into building the right quality management systems (QMSs), in many instances, the adoption of such quality improvement tools are just not enough. Building Quality Management Systems: Selecting the Righ
Author: Vivek Nanda Publisher: CRC Press ISBN: 1420025309 Category : Business & Economics Languages : en Pages : 352
Book Description
Quality Management System Handbook for Product Development Companies describes a systematic approach for quality management and continuous improvement via a formal management system. The approach centers on a high-level process for defining a QMS from essential prerequisites to improvement mechanisms. The book outlines the five major QMS
Author: Marco Sartor Publisher: Emerald Group Publishing ISBN: 1787698017 Category : Business & Economics Languages : en Pages : 310
Book Description
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
Author: D. H. Stamatis Publisher: CRC Press ISBN: 1498728707 Category : Business & Economics Languages : en Pages : 644
Book Description
Although regularly introducing new products or services is the lifeblood of most industries, bringing them to market can be fraught with peril. Timing, cost, and quality all play important roles in a successful product launch and avoiding expensive- often in more than just dollars- recalls and redesigns. Quality Assurance: Applying Methodologies fo
Author: Suresh Patel Publisher: CRC Press ISBN: 1498788319 Category : Business & Economics Languages : en Pages : 166
Book Description
The Global Quality Management System: Improvement Through Systems Thinking shows you how to understand and implement a global quality management system (GQMS) to achieve world-class business excellence. It illustrates the business excellence pyramid with the foundation of management systems at the system level, Lean System at the operational level,
Author: Manfred Bruhn Publisher: Springer Nature ISBN: 3662670321 Category : Electronic books Languages : en Pages : 645
Book Description
This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Author: Claus-Peter Praeg
Author: Joseph Berk
Author: Ray Tricker
Author: Praeg, Claus-Peter
Author: Luis Rocha-Lona
Author: Vivek Nanda
Author: Marco Sartor
Author: D. H. Stamatis
Author: Suresh Patel
Author: Manfred Bruhn