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Author: Paul T. J. James Publisher: ISBN: Category : Business & Economics Languages : en Pages : 404
Book Description
This book aims to provide the information required for any course in total quality management. It covers both service and manufacturing sectors, and parallels the development of general management theory with total quality management theory
Author: H. Lal Publisher: New Age International ISBN: 8122422896 Category : Total quality management Languages : en Pages : 22
Book Description
About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has presented the subject in the way that it can be easily used in the practical situations, which would convince the reader of its applicability in the real world. In addition to traditional theory of TQM, the book also covers the new concepts of quality management developed in the last decade, such as Six-Sigma, Lean Production, CRM, Balanced Score Card and Corporate Social Responsibility. The book provides practical guidance for preparing comprehensive quality improvement plan, which not only covers production of goods and services, but also other departments such as Design, Marketing, Material Management and HR, all of which play an important part in achieving organizational excellence. Implementation of TQM is always a major problem. The book includes an exhaustive self-checklist, which can be used as a barometer for effective implementation. In addition to being a practical guide for the industry managers, it can also be used as a textbook on quality management by Management and Engineering institutes. Contents: Part:-I Product Quality and its Control Creating Quality by Design Quality Control of the Purchased Product Quality Control of Manufacturing Processes Sales and Product Quality Organising Effective Quality Management Economics of Quality The Human Factor in Quality Management of Service Quality Part:-II Concept and Philosophy ISO-9000 Standards The Customer-Focused Organization Leadership and Team Building Lean Production System Total Productive Maintenance (TPM) Customer Relationship Management (CRM) Six-Sigma Corporate Social Responsibility Balanced Score Card Quality Awards Implementation of TQM Part:-III Frequency Distribution Normal Distribution Theory of Probability Control Charts Control Chart of Attributes Theory of Sampling Inspection Standard Sampling Tables Test of Significance Statistical Tolerancing ABC Analysis Value Analysis Defect Diagnosis and Prevention Reliability Design, Evaluation and Control Maintainability 5 'S' Practices Quality Circles.
Author: Wilfried Michaelis Publisher: Springer Science & Business Media ISBN: 3642754139 Category : Science Languages : en Pages : 472
Book Description
All over the world, the awareness of the increasing pollution of rivers, estuaries and the sea with its associated impact on these ecosystems, its effect on organisms, food-chains, water supply and finally on man himself is growing. Estuaries form a link between the limnetic and marine environments, characterized by a variety of complex processes. Most of these phenomena are not yet sufficiently understood, making efficient water quality management a difficult task. The volume has two main objectives: to present the latest information on current estuarine research and to elaborate fundamentals and criteria for planners and decision-makers in water quality management.
Author: Peter D. Mauch Publisher: CRC Press ISBN: 9781138116207 Category : Quality control Languages : en Pages : 0
Book Description
Quality is not an engineering discipline, but a business practice. This groundbreaking book addresses the alignment of individual departments to maximize quality, business planning and success metrics, record keeping, and department level quality control implementation and deviations.
Author: Mihaela Kelemen Publisher: SAGE ISBN: 9780761969044 Category : Business & Economics Languages : en Pages : 228
Book Description
Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the 'wisdom' of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.
Author: Donna C. S. Summers Publisher: Pearson Educación ISBN: 9789702608134 Category : Business & Economics Languages : en Pages : 436
Book Description
Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.
Author: S. Thomas Foster, Jr. Publisher: ISBN: 9780132251006 Category : Quality control Languages : en Pages : 568
Book Description
This text is an introduction to the field of quality management, integrating the body of knowledge in the areas of quality theory, quality assurance, and quality control.
Author: Sid Kemp
Author: Sid Kemp
Author: Paul T. J. James
Author: ![Organizational excellence through total quality management [electronic resource] PDF](https://books.google.com/books/content/images/frontcover/stQQjwz1oTsC?fife=w80-h100)
Author: H. Lal
Author: Wilfried Michaelis
Author: Peter D. Mauch
Author: Mihaela Kelemen
Author: Adrian Wilkinson
Author: Donna C. S. Summers
Author: S. Thomas Foster, Jr.