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Public Service Accountability

Public Service Accountability PDF Author: Peter Murphy
Publisher: Springer
ISBN: 3319933841
Category : Political Science
Languages : en
Pages : 153

Book Description
How we manage public services and hold them to account is critically important. Yet austerity, recent changes to accountability frameworks, and the loss of the Audit Commission have created a huge deficit in our understanding of how well services are delivered. The time is thus right to re-examine the state of our vital public services, as well as how we can make them more accountable. This book reopens the debate on what accountability means and provides unique insights into an increasingly complex organizational landscape. It presents a new and innovative way of evaluating public services that should be of use to academics and public servants alike. Synthesising empirical work across local government, health and social care, the police, and fire services, this book also explores the relationship between financial and performance accountability and makes the case for the need for a distinctive sense of public service accountability.

Public Service Accountability

Public Service Accountability PDF Author: Peter Murphy
Publisher: Springer
ISBN: 3319933841
Category : Political Science
Languages : en
Pages : 153

Book Description
How we manage public services and hold them to account is critically important. Yet austerity, recent changes to accountability frameworks, and the loss of the Audit Commission have created a huge deficit in our understanding of how well services are delivered. The time is thus right to re-examine the state of our vital public services, as well as how we can make them more accountable. This book reopens the debate on what accountability means and provides unique insights into an increasingly complex organizational landscape. It presents a new and innovative way of evaluating public services that should be of use to academics and public servants alike. Synthesising empirical work across local government, health and social care, the police, and fire services, this book also explores the relationship between financial and performance accountability and makes the case for the need for a distinctive sense of public service accountability.

The Oxford Handbook Public Accountability

The Oxford Handbook Public Accountability PDF Author: M. A. P. Bovens
Publisher: Oxford Handbooks
ISBN: 0199641250
Category : Business & Economics
Languages : en
Pages : 737

Book Description
Drawing on the best scholars in the field from around the world, this handbook showcases conceptual and normative as well as the empirical approaches in public accountability studies.

Public Services Delivery

Public Services Delivery PDF Author: World Bank
Publisher: World Bank Publications
ISBN: 9780821361405
Category : Business & Economics
Languages : en
Pages : 276

Book Description
This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.

Public Sector Transparency and Accountability Making it Happen

Public Sector Transparency and Accountability Making it Happen PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264176284
Category :
Languages : en
Pages : 200

Book Description
This publication presents the papers discussed at the Latin American Forum on Ensuring Transparency and Accountability in the Public Sector that took place on 5-6 December 2001. The Forum approved policy recommendations that reflect the shared experience of Member countries of the OECD and the OAS.

Ethics and Accountability in a Context of Governance and New Public Management

Ethics and Accountability in a Context of Governance and New Public Management PDF Author: Annie Hondeghem
Publisher: IOS Press
ISBN: 9789051994193
Category : Business & Economics
Languages : en
Pages : 318

Book Description
Ethics and accountability have become important themes for modern government, as in most of the countries there is a severe crisis of legitimacy. Increasingly there is a feeling that performance management alone will not solve this crisis. Citizens also expect from politicians and public servants ethical responsible conduct. As to the ethics, however, there is a problem. Governance and new public management have raised new problems which cannot be solved by referring to the traditional bureaucratic ethics. Devolution and decentralisation processes have enhanced the responsibility of public servants. The increase of transparency and openness and the service orientation of public organisations have challenged the traditional values of discretion and equality before the rule. The growing interaction between the public and the private sector have raised the question of integrity. In light of these developments, it is important to update the ethical system, or reversibly, the traditional values of the public service can question some actual evolutions in government.

Public Accountability

Public Accountability PDF Author: Melvin J. Dubnick
Publisher:
ISBN: 9780923993368
Category :
Languages : en
Pages : 79

Book Description


Public Expenditure Analysis

Public Expenditure Analysis PDF Author: World Bank
Publisher: World Bank Publications
ISBN: 9780821361443
Category : Business & Economics
Languages : en
Pages : 294

Book Description
Focuses on the public sector in developing countries. Provides tools of analysis for discovering equity in tax burdens as well as in public spending and judging government performance in its role in safeguarding the interests of the poor and disadvantaged. Outlines a framework for a rights-based approach to citizen empowerment - in other words, creating an institutional design with appropriate rules, restraints, and incentives to make the public sector responsive and accountable to an average voter.

The Oxford Handbook of Public Management

The Oxford Handbook of Public Management PDF Author: Ewan Ferlie
Publisher: Oxford University Press, USA
ISBN: 019922644X
Category : Business & Economics
Languages : en
Pages : 805

Book Description
The public sector continues to play a strategic role across the world and in the last thirty years there have been major shifts in approaches to its management. This text identifies the trends in public management and the effects these have had, as well as providing a broad overview to each topic.

Citizens and Service Delivery

Citizens and Service Delivery PDF Author: Alaka Holla
Publisher: World Bank Publications
ISBN: 0821389807
Category : Business & Economics
Languages : en
Pages : 153

Book Description
In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors – health, education and social protection – which involve close interactions between providers and citizens/users of services. Governments, NGOs, and donors alike have been experimenting with various “social accountability” tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens – individually and collectively – can influence service delivery through access to information and opportunities to use it to hold providers – both frontline service providers and program managers – accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development. The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level.

DAC Guidelines and Reference Series Accountability and Democratic Governance Orientations and Principles for Development

DAC Guidelines and Reference Series Accountability and Democratic Governance Orientations and Principles for Development PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264183639
Category :
Languages : en
Pages : 142

Book Description
There is growing recognition of the need for new approaches to the ways in which donors support accountability, but no broad agreement on what changed practice looks like. This publication aims to provide more clarity on the emerging practice.