Providing Global Leadership and Timeless Service Since 1966 PDF Download

Author: Nkenge Gilliam
Publisher:
ISBN: 9780578140063
Category : African American Greek letter societies
Languages : en
Pages : 279

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Author: Ed Cohen
Publisher: John Wiley & Sons
ISBN: 0470822279
Category : Business & Economics
Languages : en
Pages : 305

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Book Description
Business leaders in today’s borderless global marketplace face unprecedented challenges. The emergence of the knowledge economy has demanded that business leaders become global leaders. Successful global leaders are those with strategies for guiding and empowering a diversified workforce operating in different countries, cultures, and time zones so that they can maximize the returns from trading in a worldwide market with distinct local needs. Leadership Without Borders poses the question: What advice do successful global leaders have for future and current global leaders? Part 1 distills the practical insights provided by a large number of global business leaders into five key areas: The personal characteristics required to ensure success as a global leader. The business acumen needed to thrive as a global leader. Methods for expanding global awareness – or “worldview”. The people leadership skills and attributes needed to succeed in any environment. Business leadership skills and attributes that will enhance global leadership ability. The practical suggestions in business acumen, worldview, people leadership skills, and business leadership will equip the readers to become leaders in the new borderless marketplace. Each chapter ends with a summary of the global leadership viewpoints presented, to assist you in building your own checklist of global leadership knowledge, skills, and behaviors that you can start to use right away.

Author: Svafa Gronfeldt
Publisher: SAGE
ISBN: 1452279128
Category : Business & Economics
Languages : en
Pages : 337

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Book Description
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome. Key Features: Shares insight from CEO′s on how service leaders think, strategize, and apply tools of the trade to achieve their objectives Relates chapter content to real world challenges faced by corporations Includes a discussion on both quantitative and qualitative methods in a service context Conceptualizes the new paradigm of service leadership and the development of a multi-disciplinary approach to the topic Provides an Instructor′s Manual on CD containing an outline of the text with teaching points, PowerPoint slides for every chapter, a test bank, answers to end-of-chapter questions, and sample syllabi Service Leadership: The Quest for Competitive Advantage provides an accessible application of theory suitable for upper level undergraduate and graduate courses in Service Management, Service Marketing, Customer Service, Human Resource Management, and Leadership.

Author: Ph. D. Jay Clark
Publisher: WestBow Press
ISBN: 9781490883021
Category : International business enterprises
Languages : en
Pages : 0

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Book Description
The type of global leadership described in the five principles of this book is effective in any organization. Of course the context changes, but how you manage the context and complexities will determine the effectiveness of your leadership. Working with global organizations, I see the main obstacle to being a successful global leader is the inability to develop a clear strategy. Most of the leaders I work with have a good understanding of managing and following a task or directive, but few truly have the ability to create a strategic plan in which they identify local challenges and create global opportunities. Why do many leaders have difficulty developing into global leaders? This issue involves a good deal of complexity. What makes global leadership so complex? Is it the cross-cultural communication or the ability to develop a global mindset? Although the answer to both questions is yes, they are not the main reasons. The complexity of global leadership is most obvious when leaders have to make strategic decisions for an organization that has a diverse background of followers and the context is filled with crisis and conflict.

Author: William H. Mobley
Publisher:
ISBN:
Category : Leadership
Languages : en
Pages : 0

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Author: Michael Ba Banutu-Gomez Phd
Publisher:
ISBN: 9781462036141
Category : Business & Economics
Languages : en
Pages : 284

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Leaders, innovators, and managers face tough challenges in an increasingly globalized world. It is growing harder to accomplish personal and organizational objectives. One of the sources of difficulty in accomplishing these objectives is the disregard of researchers, educators, and practitioners toward global leadership. Problems in the Middle East, Africa, and other parts of the world demand great leaders, and few people are answering the call. Written by an accomplished professor, this textbook provides a framework for leadership success throughout the world. Drawing upon examples from Africa and elsewhere, author Michael Ba Banutu-Gomez demonstrates how to deal with organizational cultures, teams, and change in a global setting; be more profitable in an increasingly globalized world; define your organizational culture and inspire others; manage your business in Africa and other developing nations. Intended for students, leaders, managers, and professionals, this inspiring guide provides you with the vision you need to approach your mission from a global perspective. If you want to be more profitable and make a difference, you must focus on Global Leadership, Change, Organizations, and Development.

Author: Barbara C. Crosby
Publisher: John Wiley & Sons
ISBN: 9780787978402
Category : Business & Economics
Languages : en
Pages : 448

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When it was first published in 1992, the first edition of Leadership for the Common Good presented a revolutionary approach to community and organizational leadership in a shared-power world. Now, in this completely revised and updated edition, Barbara Crosby and John Bryson expand on their proven leadership model and offer new insights and guidance to leaders. This second edition is a practical resource for a new generation of leaders and aspiring leaders and includes success stories, challenges, and real-world experience.

Author: James M. Kouzes
Publisher: John Wiley & Sons
ISBN: 111927897X
Category : Business & Economics
Languages : en
Pages : 285

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Book Description
The most trusted source of leadership wisdom, updated to address today's realities The Leadership Challenge is the gold-standard manual for effective leadership, grounded in research and written by the premier authorities in the field. With deep insight into the complex interpersonal dynamics of the workplace, this book positions leadership both as a skill to be learned, and as a relationship that must be nurtured to reach its full potential. This new seventh edition has been revised to address current challenges, and includes more international examples and a laser focus on business issues; you'll learn how extraordinary leaders accomplish extraordinary things, and how to develop your leadership skills and style to deliver quality results every time. Engaging stories delve into the fundamental roles that great leaders fulfill, and simple frameworks provide a primer for those who seek continuous improvement; by internalizing key insights and putting concepts into action, you'll become a more effective, more impactful leader. A good leader gets things done; a great leader aspires, inspires, and achieves more. This book highlights the differences between good and great, and shows you how to bridge the chasm between getting things done and making things happen. Gain deep insight into leadership's critical role in organizational health Navigate the shift toward team-oriented work relationships Motivate and inspire to break through the pervasive new cynicism Leverage the electronic global village to deliver better results Business is evolving at an increasingly rapid rate, and leaders must keep pace with the changes or risk stagnation. People work differently, are motivated differently, and have different expectations today—business as usual is quickly losing its effectiveness. The Leadership Challenge helps you stay current, relevant, and effective in the modern workplace.

Author: Lorraine Banks Gayden
Publisher: AuthorHouse
ISBN: 1491853468
Category : History
Languages : en
Pages : 167

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This book chronicles the timeless service of Phi Mu Omega chapter of Alpha Kappa Alpha from its humble beginnings as Ivy Omega Interest Group in 1998, to its chartering on January 15, 2000, to its present status as a thriving chapter living out the sorority's motto to be "Supreme in Service to All Mankind". This history book was a time-intensive and labor-intensive assignment for women who are already busy, career-minded, and community-service oriented , but it truly became a labor or love which International President Carolyn House Stewart requested of each chapter of the sorority. Without her directive, this book, in all certainty, would never have been written. The project has indelibly etched valuable lessons in the minds of the historian and chapter members--the need for archiving and documenting the chapter's programs, activities, events, and projects. The assignment also refocused attention on previous and current international initiatives issued by each international president. According to historian Earnestine Green McNealey, Ph.D., author of the sorority's definitive history book The Pearls of Alpha Kappa Alpha: A History of America's First Black Sorority, until the lion tells its own story, the story will always glorify the hunter. This project forced chapters across the United States and in other countries to tell our own stories from their perspectives and in the context of historical events and social issues facing the communities we serve. Hopefully, it also reinforced the raison d'etre for every member, every chapter, every region, and the international sisterhood. The beginning and evolving history of Phi Mu Omega is captured for generations of young women yet to come so that it might inspire and motivate them to become women with a desire to serve all mankind.

Author: Charles P. Garcia
Publisher: McGraw Hill Professional
ISBN: 0071641793
Category : Business & Economics
Languages : en
Pages : 305

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Considered one of the nation's most competitive and prestigious fellowships, the White House Fellowship program has produced an impressive roster of American leaders. The men and women of this select group spend an entire year working alongside top decision makers inside the nexus of global power. Each one emerges with life-changing thoughts and views about the nature of leadership and the qualities of great leaders. Now, former Fellow Charles P. Garcia opens the door to this distinguished program, revealing insights to achieve extraordinary leadership, which you can apply in any endeavor. Leadership Lessons of the White House Fellows is a profound education on the timeless tenets of successful leadership. Filled with entertaining and insightful stories gleaned from interviews with more than 200 former Fellows, this fast-paced book takes you behind the scenes of every presidential administration from Lyndon B. Johnson to George W. Bush, where America's best and brightest learned their most valuable lessons. You'll hear from such figures as: Former Chairman of the NYSE Marshall Carter Levi Strauss CO Robert D. Haas U.S. Army General Wesley Clark Pulitzer Prize-winning author Doris Kearns Goodwin CNN Medical Correspondent Dr. Sanjay Gupta Former U.S. Secretary of State Colin Powell Stanford Business School Dean Robert Joss Former Chief Judge, 10th U.S. Circuit Court of Appeals, Deanell Reece Tacha Each interviewee conveys invaluable advice that can be applied by anyone, in any field--from business and government to nonprofit and education. Leadership Lessons of the White House Fellows takes you where no reader has gone before. Apply the lessons of the White House Fellows, and your people will instantly take note of the newly inspired leader in their presence.