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Author: Chicago Transit Authority Survey Res Publisher: Legare Street Press ISBN: 9781019588017 Category : Languages : en Pages : 0
Book Description
This survey report provides comprehensive information about the travel needs and preferences of paratransit customers in the Chicago area. The report includes analysis of demographic data, trip characteristics, and customer satisfaction ratings. It is an essential resource for transit planners and policymakers seeking to improve paratransit services. This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
Author: Chicago Transit Authority Survey Res Publisher: Legare Street Press ISBN: 9781019588017 Category : Languages : en Pages : 0
Book Description
This survey report provides comprehensive information about the travel needs and preferences of paratransit customers in the Chicago area. The report includes analysis of demographic data, trip characteristics, and customer satisfaction ratings. It is an essential resource for transit planners and policymakers seeking to improve paratransit services. This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
Author: Chicago Transit Authority. Survey Resear Publisher: Nabu Press ISBN: 9781295659609 Category : Languages : en Pages : 52
Book Description
This is a reproduction of a book published before 1923. This book may have occasional imperfections such as missing or blurred pages, poor pictures, errant marks, etc. that were either part of the original artifact, or were introduced by the scanning process. We believe this work is culturally important, and despite the imperfections, have elected to bring it back into print as part of our continuing commitment to the preservation of printed works worldwide. We appreciate your understanding of the imperfections in the preservation process, and hope you enjoy this valuable book.
Author: Publisher: ISBN: Category : Languages : en Pages :
Book Description
Improving transit service to attract new riders is a primary goal for transit agencies. And tracking the effects of new services on customer satisfaction helps transit managers determine if they are making cost-effective decisions. This research examines the effects of improved telephone communication on customer satisfaction with transit service. Customer satisfaction data were collected before and after Winston-Salem Transit Authority installed an interactive voice response automated telephone system. Using a touch-tone telephone, passengers call WSTA to check on their paratransit trip status, cancel trip reservations, ask questions regarding transit service and policies, and conduct other trip-related functions. The research methodology uses three complementary methods to collect and process customer satisfaction data before and after the telephone system is installed: stated preference surveys, revealed preference data, and derived importance. Survey results indicate that customers adapted to using the automatic telephone system as a useful and reliable alternative to speaking with a WSTA operator. Surveys show a general increase in customer satisfaction with transit information and services, and analysis reveals a significant improvement in customer satisfaction and reduced frequency of waiting on hold or having to call back after receiving a busy signal. Derived importance analysis indicates rising customer expectations for transit service, especially the ease of calling WSTA and the time to confirm, cancel or book a trip. Revealed preference data confirm the results of the user surveys and demonstrate a significant shift of passengers from speaking to operators directly to using the automated touch-tone telephone system. Overall, the automated telephone system appears to be a valuable asset to Winston-Salem Transit.
Author: University of Nevada, Las Vegas. Center for Business and Economic Research Publisher: ISBN: Category : People with disabilities Languages : en Pages : 52
Author: Peter R. Stopher Publisher: Transportation Research Board ISBN: 9780309060097 Category : Household surveys Languages : en Pages : 68
Book Description
This synthesis will be of interest to planning, administrative, and traffic officials in state transportation agencies and in metropolitan planning organizations (MPOs); to consultants concerned with the design and conduct of surveys; and to those engaged in developing and applying travel forecasting models. It describes the various facets of planning, designing, conducting, and evaluating household travel surveys. This report of the Transportation Research Board provides information on the manner in which many household surveys are currently carried out and provides comment on the likely changes in the process, in the survey instrument, and in the application of more cost-effective methods of data collection in household travel surveys. This synthesis describes the methods for collection, including survey instrument design, as well as testing and administering the surveys. Information on time and cost requirements is also included, as are descriptions of evaluation and data analysis methods.
Author: Institute of Medicine Publisher: National Academies Press ISBN: 0309104726 Category : Medical Languages : en Pages : 619
Book Description
The future of disability in America will depend on how well the U.S. prepares for and manages the demographic, fiscal, and technological developments that will unfold during the next two to three decades. Building upon two prior studies from the Institute of Medicine (the 1991 Institute of Medicine's report Disability in America and the 1997 report Enabling America), The Future of Disability in America examines both progress and concerns about continuing barriers that limit the independence, productivity, and participation in community life of people with disabilities. This book offers a comprehensive look at a wide range of issues, including the prevalence of disability across the lifespan; disability trends the role of assistive technology; barriers posed by health care and other facilities with inaccessible buildings, equipment, and information formats; the needs of young people moving from pediatric to adult health care and of adults experiencing premature aging and secondary health problems; selected issues in health care financing (e.g., risk adjusting payments to health plans, coverage of assistive technology); and the organizing and financing of disability-related research. The Future of Disability in America is an assessment of both principles and scientific evidence for disability policies and services. This book's recommendations propose steps to eliminate barriers and strengthen the evidence base for future public and private actions to reduce the impact of disability on individuals, families, and society.
Author: Chicago Transit Authority Survey Res
Author: Chicago Transit Authority Survey Res
Author: Chicago Transit Authority. Survey Resear
Author: 
Author: University of Nevada, Las Vegas. Center for Business and Economic Research
Author: Peter R. Stopher
Author: 
Author: Institute of Medicine
Author: Chicago Transit Authority. Special Project Development Section
Author: Chicago Transit Authority. Market Research Department
Author: David Koffman