Author: Anthony T. Russo
Publisher: Universal-Publishers
ISBN: 9781581127133
Category : Business & Economics
Languages : en
Pages : 308
Book Description
This dissertation summarizes research that focused on the new hire process for a targeted population within the Computer/Telephony Industry. The primary objective of this research was to determine how to build and maintain an effective employee/employer partnership that helped ensure employee loyalty. The research design was taken from the theoretical framework of Vroom's Work Motivation model adapted using Dunnette's work with relevant job features along with Scott's theories on Jablin's model of organization-wide communications. The study examined survey responses for importance and expectation/realization ratings of 15 job features given by 150 newly hired individuals at their new hire orientation and then at the individual's eight month anniversary. In addition, focus group sessions were conducted and statistical analyses were performed. The study found that overall employees had stronger feelings about certain job feature importance than job feature expectation certainty. The results showed that employees who remained with the company exhibited a change in importance and initial expectation set. This flexibility was demonstrated in the trade-offs that employees made between attributes of intrinsic value. The Chi-Square results on intent to leave showed that the level of overall satisfaction is significantly related to intentions of leaving. Review of the exit interview data reveals that the job feature of being a "Good Boss" was the deciding factor in the individual's decision to leave the business. Overall, respondents who voluntarily resigned or who remained with the organization based their final decision on how effective the supervisor/subordinate communications and organizational citizenship capabilities of the boss were perceived. The findings support Jablin and Scott's research investigating organizational communication relationships while expanding Dunnette's definitions of critical job features. In conclusion, the findings also validated that Vroom's expectancy theory can be used when predicting behaviors in situations where choices are made such as whether to expect an employee to remain or leave an organization.
Minimizing Employee Turnover by Focusing on the New Hire Process
Author: Anthony T. Russo
Publisher: Universal-Publishers
ISBN: 9781581127133
Category : Business & Economics
Languages : en
Pages : 308
Book Description
This dissertation summarizes research that focused on the new hire process for a targeted population within the Computer/Telephony Industry. The primary objective of this research was to determine how to build and maintain an effective employee/employer partnership that helped ensure employee loyalty. The research design was taken from the theoretical framework of Vroom's Work Motivation model adapted using Dunnette's work with relevant job features along with Scott's theories on Jablin's model of organization-wide communications. The study examined survey responses for importance and expectation/realization ratings of 15 job features given by 150 newly hired individuals at their new hire orientation and then at the individual's eight month anniversary. In addition, focus group sessions were conducted and statistical analyses were performed. The study found that overall employees had stronger feelings about certain job feature importance than job feature expectation certainty. The results showed that employees who remained with the company exhibited a change in importance and initial expectation set. This flexibility was demonstrated in the trade-offs that employees made between attributes of intrinsic value. The Chi-Square results on intent to leave showed that the level of overall satisfaction is significantly related to intentions of leaving. Review of the exit interview data reveals that the job feature of being a "Good Boss" was the deciding factor in the individual's decision to leave the business. Overall, respondents who voluntarily resigned or who remained with the organization based their final decision on how effective the supervisor/subordinate communications and organizational citizenship capabilities of the boss were perceived. The findings support Jablin and Scott's research investigating organizational communication relationships while expanding Dunnette's definitions of critical job features. In conclusion, the findings also validated that Vroom's expectancy theory can be used when predicting behaviors in situations where choices are made such as whether to expect an employee to remain or leave an organization.
Publisher: Universal-Publishers
ISBN: 9781581127133
Category : Business & Economics
Languages : en
Pages : 308
Book Description
This dissertation summarizes research that focused on the new hire process for a targeted population within the Computer/Telephony Industry. The primary objective of this research was to determine how to build and maintain an effective employee/employer partnership that helped ensure employee loyalty. The research design was taken from the theoretical framework of Vroom's Work Motivation model adapted using Dunnette's work with relevant job features along with Scott's theories on Jablin's model of organization-wide communications. The study examined survey responses for importance and expectation/realization ratings of 15 job features given by 150 newly hired individuals at their new hire orientation and then at the individual's eight month anniversary. In addition, focus group sessions were conducted and statistical analyses were performed. The study found that overall employees had stronger feelings about certain job feature importance than job feature expectation certainty. The results showed that employees who remained with the company exhibited a change in importance and initial expectation set. This flexibility was demonstrated in the trade-offs that employees made between attributes of intrinsic value. The Chi-Square results on intent to leave showed that the level of overall satisfaction is significantly related to intentions of leaving. Review of the exit interview data reveals that the job feature of being a "Good Boss" was the deciding factor in the individual's decision to leave the business. Overall, respondents who voluntarily resigned or who remained with the organization based their final decision on how effective the supervisor/subordinate communications and organizational citizenship capabilities of the boss were perceived. The findings support Jablin and Scott's research investigating organizational communication relationships while expanding Dunnette's definitions of critical job features. In conclusion, the findings also validated that Vroom's expectancy theory can be used when predicting behaviors in situations where choices are made such as whether to expect an employee to remain or leave an organization.
Getting Ahead
Author: Joel A. Garfinkle
Publisher: John Wiley & Sons
ISBN: 0470915870
Category : Business & Economics
Languages : en
Pages : 293
Book Description
A leading executive coach pinpoints three vital traits necessary to advance your career In Getting Ahead, one of the top 50 executive coaches in the United States, Joel Garfinkle reveals his signature model for mastering three skills to take your career to the next level: Perception, Visibility, and Influence. The PVI-model of professional advancement will teach you to: (1) Actively promote yourself as an asset and valuable person inside the organization, (2) Increase your visibility to gain others’ recognition and appreciation for your efforts and (3) Become a person of influence who makes key decisions inside the organization. Getting Ahead will put you ahead of the competition to become a known, valued, and desired commodity at your company. For more than two decades, Joel Garfinkle has worked closely with thousands of executives, senior managers, directors, and employees at the world's leading companies, and has authored 300 articles on leadership Offers detailed guidance on how to increase exposure, boost visibility, enhance perceived value for your organization, and ultimately achieve career advancement Explains how to get your name circulating among higher levels of management so others know you, see your results, and acknowledge the impact you bring to the company
Publisher: John Wiley & Sons
ISBN: 0470915870
Category : Business & Economics
Languages : en
Pages : 293
Book Description
A leading executive coach pinpoints three vital traits necessary to advance your career In Getting Ahead, one of the top 50 executive coaches in the United States, Joel Garfinkle reveals his signature model for mastering three skills to take your career to the next level: Perception, Visibility, and Influence. The PVI-model of professional advancement will teach you to: (1) Actively promote yourself as an asset and valuable person inside the organization, (2) Increase your visibility to gain others’ recognition and appreciation for your efforts and (3) Become a person of influence who makes key decisions inside the organization. Getting Ahead will put you ahead of the competition to become a known, valued, and desired commodity at your company. For more than two decades, Joel Garfinkle has worked closely with thousands of executives, senior managers, directors, and employees at the world's leading companies, and has authored 300 articles on leadership Offers detailed guidance on how to increase exposure, boost visibility, enhance perceived value for your organization, and ultimately achieve career advancement Explains how to get your name circulating among higher levels of management so others know you, see your results, and acknowledge the impact you bring to the company
Introduction to Health Services Administration - E-Book
Author: Elsevier Inc
Publisher: Elsevier Health Sciences
ISBN: 0323462227
Category : Medical
Languages : en
Pages : 437
Book Description
Learn how to effectively manage both people and a practice as a health care administrator with Elsevier's Introduction to Health Services Administration. This comprehensive and easy-to-understand text includes an overview of health care delivery in the United States along with an exploration of each role and function of a health services administrator in an ambulatory care facility. From scheduling patients to managing the revenue cycle, you will learn about every aspect of workflow in addition to relevant issues that heavily influence health care practices today, like HIPPA, regulatory compliance, civil and criminal law, and more. This text also provides a wonderful overview of necessary skills such as how to use an electronic health record system and practice management software, how to budget for staff and equipment, how to manage inventory, how to manage risk, how to improve quality and performance in the practice, and how to best market the practice. If you're looking to become a successful health services administrator, this text is the critical first step. - UNIQUE! Comprehensive approach covers the role and functions of a health services administrator and applies them to an array of ambulatory care settings — from a traditional physician's office to a retail care clinic. - UNIQUE! Coverage of key PAHCOM and AAPC competencies help you prepare for the competencies on the CMM and CPPM credentialing exams. - UNIQUE! Case study scenarios are constructed around many different settings to provide a snapshot of professional life. - UNIQUE! Takeaway boxes highlight key points and important concepts. - Current Trends in Health Care boxes discuss methods, ideas, and newsworthy issues. - Take Learning to the Next Level boxes clarify the subjects being discussed with supplemental information. - Learning Checkpoints appear in each section to help you gauge your own learning successes at that point in the reading. - Review questions are tied to each learning objective. - More than 200 images illustrate difficult concepts and bring health services administration to life. - Key terms with definitions in the margins make it easy to identify and learn new vocabulary. - Answers to exercises in the text and review questions in the back of the book equip you for self-study.
Publisher: Elsevier Health Sciences
ISBN: 0323462227
Category : Medical
Languages : en
Pages : 437
Book Description
Learn how to effectively manage both people and a practice as a health care administrator with Elsevier's Introduction to Health Services Administration. This comprehensive and easy-to-understand text includes an overview of health care delivery in the United States along with an exploration of each role and function of a health services administrator in an ambulatory care facility. From scheduling patients to managing the revenue cycle, you will learn about every aspect of workflow in addition to relevant issues that heavily influence health care practices today, like HIPPA, regulatory compliance, civil and criminal law, and more. This text also provides a wonderful overview of necessary skills such as how to use an electronic health record system and practice management software, how to budget for staff and equipment, how to manage inventory, how to manage risk, how to improve quality and performance in the practice, and how to best market the practice. If you're looking to become a successful health services administrator, this text is the critical first step. - UNIQUE! Comprehensive approach covers the role and functions of a health services administrator and applies them to an array of ambulatory care settings — from a traditional physician's office to a retail care clinic. - UNIQUE! Coverage of key PAHCOM and AAPC competencies help you prepare for the competencies on the CMM and CPPM credentialing exams. - UNIQUE! Case study scenarios are constructed around many different settings to provide a snapshot of professional life. - UNIQUE! Takeaway boxes highlight key points and important concepts. - Current Trends in Health Care boxes discuss methods, ideas, and newsworthy issues. - Take Learning to the Next Level boxes clarify the subjects being discussed with supplemental information. - Learning Checkpoints appear in each section to help you gauge your own learning successes at that point in the reading. - Review questions are tied to each learning objective. - More than 200 images illustrate difficult concepts and bring health services administration to life. - Key terms with definitions in the margins make it easy to identify and learn new vocabulary. - Answers to exercises in the text and review questions in the back of the book equip you for self-study.
Employee Retention and Turnover
Author: Peter W. Hom
Publisher: Routledge
ISBN: 1351382225
Category : Business & Economics
Languages : en
Pages : 319
Book Description
This exploration of what employee turnover is, why it happens, and what it means for companies and employees draws together contemporary and classic theories and research to present a well-rounded perspective on employee retention and turnover. The book uses models such as job embeddedness theory, proximal withdrawal states, and context-emergent turnover theory, as well as highlights cultural differences affecting global differences in turnover. Employee Retention and Turnover contextualises the issue of turnover, its causes and its consequences, before discussing underrepresented antecedents of turnover, key aspects of retention and methods for regulating turnover, and future research directions. Ideal for both academics and advanced students of industrial/organizational psychology, Employee Retention and Turnover is essential for understanding the past, present, and future of turnover and related research.
Publisher: Routledge
ISBN: 1351382225
Category : Business & Economics
Languages : en
Pages : 319
Book Description
This exploration of what employee turnover is, why it happens, and what it means for companies and employees draws together contemporary and classic theories and research to present a well-rounded perspective on employee retention and turnover. The book uses models such as job embeddedness theory, proximal withdrawal states, and context-emergent turnover theory, as well as highlights cultural differences affecting global differences in turnover. Employee Retention and Turnover contextualises the issue of turnover, its causes and its consequences, before discussing underrepresented antecedents of turnover, key aspects of retention and methods for regulating turnover, and future research directions. Ideal for both academics and advanced students of industrial/organizational psychology, Employee Retention and Turnover is essential for understanding the past, present, and future of turnover and related research.
Why Employees Stay
Author: Vincent S. Flowers
Publisher:
ISBN: 9780000734068
Category : Employee motivation
Languages : en
Pages : 12
Book Description
Publisher:
ISBN: 9780000734068
Category : Employee motivation
Languages : en
Pages : 12
Book Description
Minimizing Employee Turnover by Focusing on the New Hire Process
Author: Anthony T. Russo
Publisher: Universal-Publishers
ISBN: 1581127138
Category : Business & Economics
Languages : en
Pages : 303
Book Description
This dissertation summarizes research that focused on the new hire process for a targeted population within the Computer/Telephony Industry. The primary objective of this research was to determine how to build and maintain an effective employee/employer partnership that helped ensure employee loyalty. The research design was taken from the theoretical framework of Vroom's Work Motivation model adapted using Dunnette's work with relevant job features along with Scott's theories on Jablin's model of organization-wide communications. The study examined survey responses for importance and expectation/realization ratings of 15 job features given by 150 newly hired individuals at their new hire orientation and then at the individual's eight month anniversary. In addition, focus group sessions were conducted and statistical analyses were performed. The study found that overall employees had stronger feelings about certain job feature importance than job feature expectation certainty. The results showed that employees who remained with the company exhibited a change in importance and initial expectation set. This flexibility was demonstrated in the trade-offs that employees made between attributes of intrinsic value. The Chi-Square results on intent to leave showed that the level of overall satisfaction is significantly related to intentions of leaving. Review of the exit interview data reveals that the job feature of being a "Good Boss" was the deciding factor in the individual's decision to leave the business. Overall, respondents who voluntarily resigned or who remained with the organization based their final decision on how effective the supervisor/subordinate communications and organizational citizenship capabilities of the boss were perceived. The findings support Jablin and Scott's research investigating organizational communication relationships while expanding Dunnette's definitions of critical job features. In conclusion, the findings also validated that Vroom's expectancy theory can be used when predicting behaviors in situations where choices are made such as whether to expect an employee to remain or leave an organization.
Publisher: Universal-Publishers
ISBN: 1581127138
Category : Business & Economics
Languages : en
Pages : 303
Book Description
This dissertation summarizes research that focused on the new hire process for a targeted population within the Computer/Telephony Industry. The primary objective of this research was to determine how to build and maintain an effective employee/employer partnership that helped ensure employee loyalty. The research design was taken from the theoretical framework of Vroom's Work Motivation model adapted using Dunnette's work with relevant job features along with Scott's theories on Jablin's model of organization-wide communications. The study examined survey responses for importance and expectation/realization ratings of 15 job features given by 150 newly hired individuals at their new hire orientation and then at the individual's eight month anniversary. In addition, focus group sessions were conducted and statistical analyses were performed. The study found that overall employees had stronger feelings about certain job feature importance than job feature expectation certainty. The results showed that employees who remained with the company exhibited a change in importance and initial expectation set. This flexibility was demonstrated in the trade-offs that employees made between attributes of intrinsic value. The Chi-Square results on intent to leave showed that the level of overall satisfaction is significantly related to intentions of leaving. Review of the exit interview data reveals that the job feature of being a "Good Boss" was the deciding factor in the individual's decision to leave the business. Overall, respondents who voluntarily resigned or who remained with the organization based their final decision on how effective the supervisor/subordinate communications and organizational citizenship capabilities of the boss were perceived. The findings support Jablin and Scott's research investigating organizational communication relationships while expanding Dunnette's definitions of critical job features. In conclusion, the findings also validated that Vroom's expectancy theory can be used when predicting behaviors in situations where choices are made such as whether to expect an employee to remain or leave an organization.
Recruiting, Interviewing, Selecting, and Orienting New Employees
Author: Diane Arthur
Publisher: AMACOM
ISBN: 140021243X
Category : Business & Economics
Languages : en
Pages : 400
Book Description
A genuine classic, Recruiting, Interviewing, Selecting & Orienting New Employees is a practical guide to the employment process. Extensively revised, it contains forms, guidelines, and ready-to-use interview questions as well as advice on reference checking, interview methods, documentation issues, orientation programs, and applicant testing. From recruitment to orientation, this updated and accessible guide covers it all. Recruiting, Interviewing, Selecting & Orienting New Employees has long been the go-to reference on every aspect of the employment process. Packed with forms, checklists, guidelines, and ready-to-use interview questions, the revised and updated edition provides readers with practical information on topics including interview methods, documentation issues, reference checking, orientation programs, and applicant testing. This updated edition has been brought completely up to date, addressing new legislation on FMLA, immigration, record keeping, I-9 compliance, and much more. Full of insights on the latest staffing challenges, this comprehensive guide explores changes in technology, such as virtual interviews and recruitment, web-based orientations, and the use of electronic files and social media. Nothing is more important to the productivity of an organization than its hiring program. Recruiting, Interviewing, Selecting & Orienting New Employees provides readers with the tools they need to get employees on board and ready for long-term success.
Publisher: AMACOM
ISBN: 140021243X
Category : Business & Economics
Languages : en
Pages : 400
Book Description
A genuine classic, Recruiting, Interviewing, Selecting & Orienting New Employees is a practical guide to the employment process. Extensively revised, it contains forms, guidelines, and ready-to-use interview questions as well as advice on reference checking, interview methods, documentation issues, orientation programs, and applicant testing. From recruitment to orientation, this updated and accessible guide covers it all. Recruiting, Interviewing, Selecting & Orienting New Employees has long been the go-to reference on every aspect of the employment process. Packed with forms, checklists, guidelines, and ready-to-use interview questions, the revised and updated edition provides readers with practical information on topics including interview methods, documentation issues, reference checking, orientation programs, and applicant testing. This updated edition has been brought completely up to date, addressing new legislation on FMLA, immigration, record keeping, I-9 compliance, and much more. Full of insights on the latest staffing challenges, this comprehensive guide explores changes in technology, such as virtual interviews and recruitment, web-based orientations, and the use of electronic files and social media. Nothing is more important to the productivity of an organization than its hiring program. Recruiting, Interviewing, Selecting & Orienting New Employees provides readers with the tools they need to get employees on board and ready for long-term success.
Achieving HR Excellence through Six Sigma
Author: Daniel T. Bloom
Publisher: CRC Press
ISBN: 0429783175
Category : Business & Economics
Languages : en
Pages : 156
Book Description
Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes of hiring, retention, appraisal, and development. From the history and evolution of the Total Quality movement to initiatives for introducing a Six Sigma continuous process improvement strategy in your HR department, Achieving HR Excellence through Six Sigma, Second Edition introduces a new way to envision your role within the organization. It explains how this powerful methodology works and supplies a roadmap to help you find and eliminate waste in your HR processes. Describing exactly what HR excellence means, the book outlines dozens of proven approaches as well as a hierarchy of the exact steps required to achieve it. It illustrates the Six Sigma methodology from the creation of a project to its successful completion. At each stage, it describes the specific tools currently available and provides examples of organizations that have used Six Sigma within HR to improve their organizations. The text presents proven approaches that can help you solve and even eliminate people management problems altogether. Filled with real-world examples, it demonstrates how to implement Six Sigma into the transformational side of your organization. It also includes a listing of additional resources to help you along your Six Sigma journey. Explaining how to build a new business model for your HR organization, the book supplies the new perspective and broad view you will need to discover and recommend game-changing alternatives to traditional HR approaches in your organization. The first edition of this book was one of the first to demonstrate how HR professionals could enhance their careers by learning the language of business — it introduced the evolution of change management and the change management toolbox in a fashion that could easily be implemented in organizations. This new edition updates the first with added information on some of the early history and introduces new case study tools resulting from the author’s continuing work with organizations and in academic environments.
Publisher: CRC Press
ISBN: 0429783175
Category : Business & Economics
Languages : en
Pages : 156
Book Description
Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes of hiring, retention, appraisal, and development. From the history and evolution of the Total Quality movement to initiatives for introducing a Six Sigma continuous process improvement strategy in your HR department, Achieving HR Excellence through Six Sigma, Second Edition introduces a new way to envision your role within the organization. It explains how this powerful methodology works and supplies a roadmap to help you find and eliminate waste in your HR processes. Describing exactly what HR excellence means, the book outlines dozens of proven approaches as well as a hierarchy of the exact steps required to achieve it. It illustrates the Six Sigma methodology from the creation of a project to its successful completion. At each stage, it describes the specific tools currently available and provides examples of organizations that have used Six Sigma within HR to improve their organizations. The text presents proven approaches that can help you solve and even eliminate people management problems altogether. Filled with real-world examples, it demonstrates how to implement Six Sigma into the transformational side of your organization. It also includes a listing of additional resources to help you along your Six Sigma journey. Explaining how to build a new business model for your HR organization, the book supplies the new perspective and broad view you will need to discover and recommend game-changing alternatives to traditional HR approaches in your organization. The first edition of this book was one of the first to demonstrate how HR professionals could enhance their careers by learning the language of business — it introduced the evolution of change management and the change management toolbox in a fashion that could easily be implemented in organizations. This new edition updates the first with added information on some of the early history and introduces new case study tools resulting from the author’s continuing work with organizations and in academic environments.
Million-Dollar Hire
Author: David P. Jones
Publisher: John Wiley & Sons
ISBN: 1118017528
Category : Business & Economics
Languages : en
Pages : 250
Book Description
Tools for translating recruiting and hiring decisions into financial returns Even in a down economy, U.S. business and government make millions of hiring decisions every year. Every decision carries risk. Every hire is an investment. Ideally, every one pays a return. In today's demanding environment, companies no longer have room to get it wrong. Million-Dollar Hire shows how leading companies have re-invented themselves, beat their competition, and added millions to their bottom lines with re-engineered recruiting and hiring practices. Using practical, real world illustrations, it shows that there are tools to treat every hiring decision with the same focus a business applies in acquiring other high-value assets. Shows how new technologies and social networking tools are being used to spider the Internet and find the best candidates before the competition Explains how different approaches to candidate screening translate to different levels of financial return to a business Reveals how to estimate the financial payoff for every hire and how to avoid legal challenges This is an invaluable tool for CEOs, CFOs, COOs and HR professionals who want to revamp what is often one of the least sophisticated parts of a business-the ways it finds talent.
Publisher: John Wiley & Sons
ISBN: 1118017528
Category : Business & Economics
Languages : en
Pages : 250
Book Description
Tools for translating recruiting and hiring decisions into financial returns Even in a down economy, U.S. business and government make millions of hiring decisions every year. Every decision carries risk. Every hire is an investment. Ideally, every one pays a return. In today's demanding environment, companies no longer have room to get it wrong. Million-Dollar Hire shows how leading companies have re-invented themselves, beat their competition, and added millions to their bottom lines with re-engineered recruiting and hiring practices. Using practical, real world illustrations, it shows that there are tools to treat every hiring decision with the same focus a business applies in acquiring other high-value assets. Shows how new technologies and social networking tools are being used to spider the Internet and find the best candidates before the competition Explains how different approaches to candidate screening translate to different levels of financial return to a business Reveals how to estimate the financial payoff for every hire and how to avoid legal challenges This is an invaluable tool for CEOs, CFOs, COOs and HR professionals who want to revamp what is often one of the least sophisticated parts of a business-the ways it finds talent.
Policing
Author: Carol A. Archbold
Publisher: SAGE Publications
ISBN: 1544349548
Category : Social Science
Languages : en
Pages : 407
Book Description
Offering a brief, accessible, and timely introduction, Policing: The Essentials, hones in on core concepts and provides strong coverage on the foundations of policing. Authors Carol A. Archbold, Carol M. Huynh, and Thomas Mrozla use contemporary scholarship to focus on the current climate of policing and criminal justice, crafting one of the most diverse and inclusive books for the policing course. With a unique chapter on police effectiveness and community policing, plus ample opportunities for critical thinking and application by the reader, Policing: The Essentials offers a close examination of what matters in policing today and provides students with the key information they need to understand modern policing practices in our society.
Publisher: SAGE Publications
ISBN: 1544349548
Category : Social Science
Languages : en
Pages : 407
Book Description
Offering a brief, accessible, and timely introduction, Policing: The Essentials, hones in on core concepts and provides strong coverage on the foundations of policing. Authors Carol A. Archbold, Carol M. Huynh, and Thomas Mrozla use contemporary scholarship to focus on the current climate of policing and criminal justice, crafting one of the most diverse and inclusive books for the policing course. With a unique chapter on police effectiveness and community policing, plus ample opportunities for critical thinking and application by the reader, Policing: The Essentials offers a close examination of what matters in policing today and provides students with the key information they need to understand modern policing practices in our society.