Microsoft Sourcebook for the Help Desk PDF Download
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Author: Microsoft Corporation Publisher: ISBN: Category : Computers Languages : en Pages : 504
Book Description
reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.
Author: Microsoft Corporation Publisher: ISBN: Category : Computers Languages : en Pages : 504
Book Description
reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.
Author: Donna Knapp Publisher: ISBN: Category : Business & Economics Languages : en Pages : 314
Book Description
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
Author: Donna Knapp Publisher: ISBN: Category : Business & Economics Languages : en Pages : 276
Book Description
Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.
Author: Fred Beisse Publisher: ISBN: Category : Computers Languages : en Pages : 488
Book Description
This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.
Author: Gerald J. Alred Publisher: Macmillan ISBN: 9780312254964 Category : Business & Economics Languages : en Pages : 778
Book Description
The definitive technical writing reference in an updated sixth edition. This comprehensive resource-alphabetically arranged for quick reference-provides guidance on the writing process, in-depth treatment of grammar and usage, abundant real-world examples of technical writing, and up-to-date coverage of technology.
Author: Microsoft Corporation Publisher: ISBN: Category : Computers Languages : en Pages : 502
Book Description
reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.
Author: Barbara Czegel Publisher: Wiley ISBN: 9780471248163 Category : Computers Languages : en Pages : 460
Book Description
Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf die enormen Ressourcen des Web zurückgreifen können, zeigt Ihnen die Autorin dieses jetzt umfassend aktualisierten Klassikers. Mit vielen anwendungsbereiten Word- und HTML-Templates. (04/98)
Author: Publisher: ISBN: Category : Languages : en Pages : 286
Book Description
InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.
Author: Fred Beisse Publisher: ISBN: 9780760070017 Category : Business & Economics Languages : en Pages : 380
Book Description
Developed with the input of industry advisors, this book emphasizes problem-solving and communications skills in addition to technical coverage.
Author: Microsoft Corporation
Author: Microsoft Corporation
Author: 
Author: Donna Knapp
Author: Donna Knapp
Author: Fred Beisse
Author: Gerald J. Alred
Author: Microsoft Corporation
Author: Barbara Czegel
Author: 
Author: Fred Beisse