Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry PDF full book. Access full book title Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry by Salih Kusluvan. Download full books in PDF and EPUB format.
Author: Salih Kusluvan Publisher: Nova Publishers ISBN: 9781590336304 Category : Business & Economics Languages : en Pages : 876
Book Description
The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Author: Salih Kusluvan Publisher: Nova Publishers ISBN: 9781590336304 Category : Business & Economics Languages : en Pages : 876
Book Description
The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Author: Fred Zijlstra Publisher: Psychology Press ISBN: 1000149935 Category : Business & Economics Languages : en Pages : 96
Book Description
Conflict theory and research has traditionally focused on conflict management strategies, in relation to individual and work team effectiveness and productivity. Far less attention has been devoted to 'soft' outcomes including job satisfaction, organizational commitment, turnover intentions, and individual health and wellbeing. This state of affairs is unfortunate because it isolates conflict theory and research from broader issues in organizational sciences and practice. The individual contributions to this volume each in their own way deal with one of these issues in more depth, shedding light on how conflict theory and research can be connected to organizational psychology in general.
Author: Donna C. S. Summers Publisher: Pearson Educación ISBN: 9789702608134 Category : Business & Economics Languages : en Pages : 436
Book Description
Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.
Author: Joana Silva Publisher: World Bank Publications ISBN: 1464817227 Category : Business & Economics Languages : en Pages : 385
Book Description
A region known for its volatility, Latin America and the Caribbean (LAC) has suffered severe economic and social setbacks from crises—including the COVID-19 pandemic. These crises have taken their toll on careers, wage growth, and productivity. Employment in Crisis: The Path to Better Jobs in a Post-COVID-19 Latin America provides new evidence on the effects of crises on the region’s workers and firms and suggests several policy responses that can bolster long-term and inclusive economic growth. This report has three key findings. First, crises lead to persistent employment losses and accelerate structural changes away from the formal sector. This change occurs more through reductions in the creation of formal jobs than through job destruction. Second, some workers recover from crises, while others are permanently scarred by them. Low-skilled workers can suffer up to a decade of lower earnings caused by crises, while high-skilled workers rebound fast, exacerbating the LAC region’s high level of inequality. Formal workers suffer smaller employment and wage losses in localities with higher rates of informality. And the reduced job flows caused by crises decrease welfare, but workers in localities with more job opportunities, whether formal or informal, bounce back better. Third, crises’ cleansing effects can increase efficiency and productivity, but these effects are dampened by the LAC region’s less competitive market structure. Rather than becoming more agile and productive during economic downturns, protected sectors and firms gain market share and crowd out others, trapping valuable resources. This report proposes a three-pronged mix of policies to improve the LAC region’s responses to crises: • Create a more stable macroeconomic environment to smooth the impacts of crises, including automatic stabilizers such as unemployment insurance and short-term compensation programs; • Increase the capacity of social protection and labor programs to respond to crises and coalesce these programs into systems that complement income support with reemployment assistance and reskilling opportunities; and • Tackle structural issues, including the lack of product market competition and the spatial dimension behind poor labor market adjustment—a “good jobs and good firms†? agenda.
Author: Publisher: Religacion Press ISBN: Category : Languages : en Pages : 94
Author: Nam H Nguyen Publisher: Nam H Nguyen ISBN: Category : Languages : en Pages : 2515
Book Description
is a great resource anywhere you go; it is an easy tool that has just the words completed description you want and need! The entire dictionary is an alphabetical list of English words with their full description plus special Alphabet, Irregular Verbs and Parts of speech. It will be perfect and very useful for everyone who needs a handy, reliable resource for home, school, office, organization, students, college, government officials, diplomats, academics, professionals, business people, company, travel, interpreting, reference and learning English. The meaning of words you will learn will help you in any situations in the palm of your hand. es un gran recurso donde quiera que vaya; ¡es una herramienta fácil que tiene solo la descripción completa de palabras que quiere y necesita! El diccionario completo es una lista alfabética de palabras en inglés con su descripción completa más alfabeto especial , verbos irregulares y partes del discurso. Será perfecto y muy útil para todos los que necesiten un recurso práctico y confiable para el hogar, la escuela, la oficina, la organización, los estudiantes, la universidad, funcionarios del gobierno, diplomáticos, académicos , profesionales , personas de negocios , empresa, viajes, interpretación, referencia y aprendizaje de inglés. El significado de las palabras que aprenderá le ayudará en cualquier situación en la palma de su mano
Author: Juan J. Molina Publisher: Liturgical Press ISBN: 0814667740 Category : Religion Languages : en Pages : 192
Book Description
La Caja de Herramientas Para los Líderes Pastorales de Hoy es una respuesta a los comentarios que hemos recibido en la Leadership Roundtable en los últimos años; la importancia de apoyar al siempre creciente clero hispanoparlante y líderes laicos en las mejores prácticas en el liderazgo parroquial. Hemos seleccionado varios temas del existente A Pastor’s Toolbox, Volúmenes 1 & 2, y hemos agregado nuevos trabajos para apoyar los líderes. Algunos de los temas incluyen Recursos Humanos, Visión, Gestión de Voluntarios, Pastoral Juvenil, Gestión de Riesgos y Administración y Recaudación de Fondos, por nombrar algunos. Todos estos capítulos han sido traducidos al español por el Padre Juan Molina y su equipo en el Mexican American Catholic College. En la Leadership Roundtable sentimos que esta obra será un gran complemento para la Iniciativa de Liderazgo Pastoral Latino, donde hemos facilitado muchas de nuestras capacitaciones de mejores prácticas de liderazgo en un formato bilingüe tanto para líderes clérigos como laicos. Aprende más sobre cómo la Leadership Roundtable ha apoyado la formación de clérigos y líderes laicos, en las mejores prácticas de liderazgo en www.LeadershipRoundtable.org.
Author: Gary Dessler Publisher: Pearson Educación ISBN: 9789684444881 Category : Business & Economics Languages : en Pages : 750
Book Description
For Human Resource Management (HRM) and Personnel courses. The #1 best-selling HRM book in the market, Dessler's Human Resource Management provides a comprehensive review of personnel management concepts and practices in a highly readable form. This edition focuses on the high-performance organization building better, faster, more competitive organizations through HR; while continuing to offer practical applications that help all managers deal with their personnel-related responsibilities.
Author: Salih Kusluvan
Author: Salih Kusluvan
Author: Fred Zijlstra
Author: Donna C. S. Summers
Author: Joana Silva
Author: 
Author: Nam H Nguyen
Author: Juan J. Molina
Author: Christina Berndt
Author: Gary Dessler
Author: Inter-American Commission on Human Rights