Author: Connie Jean Van Fleet
Publisher:
ISBN:
Category : Libraries
Languages : en
Pages : 152
Book Description
Measuring Library Services 1998
Author: Connie Jean Van Fleet
Publisher:
ISBN:
Category : Libraries
Languages : en
Pages : 152
Book Description
Publisher:
ISBN:
Category : Libraries
Languages : en
Pages : 152
Book Description
The Public Library Service
Author: International Federation of Library Associations and Institutions. Section of Public Libraries
Publisher: NBD Biblion Publishers
ISBN: 9783598218279
Category : Language Arts & Disciplines
Languages : en
Pages : 178
Book Description
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Publisher: NBD Biblion Publishers
ISBN: 9783598218279
Category : Language Arts & Disciplines
Languages : en
Pages : 178
Book Description
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
The Evaluation and Measurement of Library Services
Author: Joseph R. Matthews
Publisher: Bloomsbury Publishing USA
ISBN: 1440855374
Category : Language Arts & Disciplines
Languages : en
Pages : 481
Book Description
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Publisher: Bloomsbury Publishing USA
ISBN: 1440855374
Category : Language Arts & Disciplines
Languages : en
Pages : 481
Book Description
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Measuring Quality
Author: Roswitha Poll
Publisher: Walter de Gruyter
ISBN: 3598440286
Category : Language Arts & Disciplines
Languages : en
Pages : 272
Book Description
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.
Publisher: Walter de Gruyter
ISBN: 3598440286
Category : Language Arts & Disciplines
Languages : en
Pages : 272
Book Description
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.
Library Evaluation
Author: Danny P. Wallace
Publisher: Bloomsbury Publishing USA
ISBN: 0313009023
Category : Language Arts & Disciplines
Languages : en
Pages : 264
Book Description
Bringing together library and information science faculty and practicing library managers, this work combines some of the most exciting concepts and methodologies of library evaluation with the practical experiences of those working in the field. A variety of approaches (e.g., focus groups, TQM) are thoroughly described, then illustrated with actual case studies. These cases can serve as inspiration and models to library managers and other individuals responsible for evaluation, as well as to those who aspire to library management positions.
Publisher: Bloomsbury Publishing USA
ISBN: 0313009023
Category : Language Arts & Disciplines
Languages : en
Pages : 264
Book Description
Bringing together library and information science faculty and practicing library managers, this work combines some of the most exciting concepts and methodologies of library evaluation with the practical experiences of those working in the field. A variety of approaches (e.g., focus groups, TQM) are thoroughly described, then illustrated with actual case studies. These cases can serve as inspiration and models to library managers and other individuals responsible for evaluation, as well as to those who aspire to library management positions.
Measuring The Effectiveness Of Public Library Services
Author: Lok Nath
Publisher: OrangeBooks Publication
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 112
Book Description
This book is research work carried out by the author while pursuing his Master’s Degree in Library and Information Science (MLISc). The sample libraries chosen have been closed to the author as he used to spend there hours during his study. Also both the libraries have been playing a crucial role in dissemination of knowledge to every section of the society since their establishment. While the Amir-Ud-Daula Public Library was established in the year 1882, Acharya Narendra Dev Pustakalya was established in the year 1959.
Publisher: OrangeBooks Publication
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 112
Book Description
This book is research work carried out by the author while pursuing his Master’s Degree in Library and Information Science (MLISc). The sample libraries chosen have been closed to the author as he used to spend there hours during his study. Also both the libraries have been playing a crucial role in dissemination of knowledge to every section of the society since their establishment. While the Amir-Ud-Daula Public Library was established in the year 1882, Acharya Narendra Dev Pustakalya was established in the year 1959.
Measuring Library Performance
Author: Peter Brophy
Publisher: Facet Publishing
ISBN: 1856045935
Category : Language Arts & Disciplines
Languages : en
Pages : 267
Book Description
Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.
Publisher: Facet Publishing
ISBN: 1856045935
Category : Language Arts & Disciplines
Languages : en
Pages : 267
Book Description
Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.
Distance Learning
Author: Hemalata Iyer
Publisher: Routledge
ISBN: 1136410716
Category : Language Arts & Disciplines
Languages : en
Pages : 170
Book Description
The demand for and technology needed to create effective distance learning programs are increasing at a breakneck pace. Is your institution keeping up? As educators, information professionals are faced with the challenge of providing Web-based library instructional materials in a time of ever-changing technologies. This book will help you address that daunting challenge, examining ways to assess user needs, to develop and offer well-thought-out information literacy courses, to employ appropriate teaching methodologies, and to determine the effectiveness of existing information literacy programs. With Distance Learning: Information Access and Services for Virtual Users, you will examine: the evolution and significance of asynchronous learning networks (ALN) and various issues in ALN, including cost, faculty and technology requirements, the nature of the learning community, social presence, and collaborative environment virtual reference services, including electronic journals, subject directories, the invisible Web, and search engines the criteria for evaluating search results the role played by consortia and cooperative efforts in facilitating user access to library resources a review of selected literature addressing user characteristics and service/staff issues involved in providing information support for distance education the strategies, technologies, and pedagogical issues surrounding the development of Web-based library instruction tools—includes Web page design, copyright issues, Web site maintenance, and usability the award-winning online information literacy course developed at Ulster County Community College in New York—its development, course modules, and administrative challenges the library support services provided to distance learning students in the SUNY Plattsburg Telenursing Program the influence of cultural factors on interactions within and perceptions of distance education
Publisher: Routledge
ISBN: 1136410716
Category : Language Arts & Disciplines
Languages : en
Pages : 170
Book Description
The demand for and technology needed to create effective distance learning programs are increasing at a breakneck pace. Is your institution keeping up? As educators, information professionals are faced with the challenge of providing Web-based library instructional materials in a time of ever-changing technologies. This book will help you address that daunting challenge, examining ways to assess user needs, to develop and offer well-thought-out information literacy courses, to employ appropriate teaching methodologies, and to determine the effectiveness of existing information literacy programs. With Distance Learning: Information Access and Services for Virtual Users, you will examine: the evolution and significance of asynchronous learning networks (ALN) and various issues in ALN, including cost, faculty and technology requirements, the nature of the learning community, social presence, and collaborative environment virtual reference services, including electronic journals, subject directories, the invisible Web, and search engines the criteria for evaluating search results the role played by consortia and cooperative efforts in facilitating user access to library resources a review of selected literature addressing user characteristics and service/staff issues involved in providing information support for distance education the strategies, technologies, and pedagogical issues surrounding the development of Web-based library instruction tools—includes Web page design, copyright issues, Web site maintenance, and usability the award-winning online information literacy course developed at Ulster County Community College in New York—its development, course modules, and administrative challenges the library support services provided to distance learning students in the SUNY Plattsburg Telenursing Program the influence of cultural factors on interactions within and perceptions of distance education
Librarianship and Information Work Worldwide 2000
Author: Maurice Line
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110966921
Category : Language Arts & Disciplines
Languages : en
Pages : 316
Book Description
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110966921
Category : Language Arts & Disciplines
Languages : en
Pages : 316
Book Description