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Author: Ewan Ferlie Publisher: Routledge ISBN: 1135008035 Category : Business & Economics Languages : en Pages : 262
Book Description
Strategic Management in Public Services Organizations sets out to connect the two traditionally disparate academic literatures of public management and strategic management. The authors argue that some models of strategic management are now of enhanced relevance for contemporary public services organizations, especially when considering successive New Public Management reforms. This observation has important consequences for the requisite work practices, skills and knowledge bases of current public managers, as they are increasingly being asked to act as strategic as well as operational managers. Strategic Management in Public Services Organizations takes a strongly comparative and international perspective in addressing the fundamental issue of strategic management within diverse public administrative traditions. The impact of strategic management on the performance of public agencies is examined and it is argued that the appropriate use of strategic management models depends on the politico-administrative and cultural contexts of the public services organization in question, concluding that there is no single best way to strategically lead public organisations. This is an advanced textbook aimed at the postgraduate level, particularly students on MPAs and MBAs with a public sector option or MScs in Public Policy and Public Management.
Author: Ewan Ferlie Publisher: Routledge ISBN: 1135008035 Category : Business & Economics Languages : en Pages : 262
Book Description
Strategic Management in Public Services Organizations sets out to connect the two traditionally disparate academic literatures of public management and strategic management. The authors argue that some models of strategic management are now of enhanced relevance for contemporary public services organizations, especially when considering successive New Public Management reforms. This observation has important consequences for the requisite work practices, skills and knowledge bases of current public managers, as they are increasingly being asked to act as strategic as well as operational managers. Strategic Management in Public Services Organizations takes a strongly comparative and international perspective in addressing the fundamental issue of strategic management within diverse public administrative traditions. The impact of strategic management on the performance of public agencies is examined and it is argued that the appropriate use of strategic management models depends on the politico-administrative and cultural contexts of the public services organization in question, concluding that there is no single best way to strategically lead public organisations. This is an advanced textbook aimed at the postgraduate level, particularly students on MPAs and MBAs with a public sector option or MScs in Public Policy and Public Management.
Author: Joseph Francis Coates Publisher: ISBN: Category : Business & Economics Languages : en Pages : 164
Book Description
Abstract: An authoritative reference text for public and private decision-makers and planners, business consultants, planning researchers, and college teachers and students in public and business management provides insights and information on how issues management has been used to identify, track, evaluate, and analyze emerging issues that are likely to affect an organization over the next few years in order to plan effective organizational responses in advance. The text material is organized into 5 parts.
Author: United States. Congress. House. Committee on the Judiciary. Subcommittee on International Law, Immigration, and Refugees Publisher: ISBN: Category : Government publications Languages : en Pages : 232
Author: Robert L. Heath Publisher: SAGE ISBN: 145227875X Category : Language Arts & Disciplines Languages : en Pages : 425
Book Description
Strategic Issues Management explores the strategic planning options that organizations can employ to address crucial public policy issues, engage in collaborative decision making, get the organization′s "house" in order, engage in tough defense and smart offense, and monitor opinion changes that affect public policy. In this fully updated Second Edition, authors Robert L. Heath and Michael J. Palenchar offer practical, actionable guidance that readers can apply to organizations from large Fortune 500 companies to nongovernmental organizations and start-up high tech companies. Features Includes a NEW chapter on brand equity, updated examples, theories and cases throughout, new information on activists and activism, and increased attention to the role that technology plays in issues management Explores ways public relations, risk communication, and crisis communication can be used to address crucial public policy options Advises managers on ways to lessen the chance of a crisis becoming an issue through an examination of crisis preparation and responses Addresses the topic of reputation management by exploring the connection between issues management and brand equity using examples from McDonald′s and Wal-Mart Challenges managers to engage in collaborative decision making with community leaders and residents to reduce the chance that undue fear will translate into unnecessary regulation or legislation Opens each chapter with case study vignettes and closes with summary questions and issues management challenges Strategic Issues Management is appropriate for courses in Corporate/Strategic Communications, Public Relations Management, Crisis/Risk Communication, Strategic Management, Public Relations Management, Organizational Communication, and Public Policy and Administration.
Author: Dudley B. Woodard, Jr. Publisher: Jossey-Bass ISBN: 9780787954451 Category : Education Languages : en Pages : 0
Book Description
This issue identifies how the work of student affairs must be transformed to meet the needs of students and society in the new century. The editors explore assumptions and myths of how higher education functions that stand in the way of creative and innovative approaches to student learning and explain why it is essential that student affairs form connections across functional areas and collaborate with a broader group of shareholders and stakeholders that contribute to the student experience. They examine how new approaches to learning require a new kind of leadership on the part of student affairs, describing the important role played by student affairs professionals in creating and sustaining learning communities, and more.This is the 91st issue of the quarterly journal New DIrections for Student Services.
Author: Ann Scheck McAlearney Publisher: Aupha/Hap Book ISBN: 9781567939095 Category : Medical Languages : en Pages : 0
Book Description
Instructor Resources: Instructor's Manual Today's healthcare managers face increasingly complex challenges and often must make decisions quickly. When a difficult situation arises, managers can no longer simply "look it up" online or in the management literature. Properly "looking it up" involves knowing where and how to look, appropriately framing a research question, weighing valid evidence, and understanding what is required to make proposed solutions work. Health Services Management: A Case Study Approach offers a diverse collection of case studies to help readers learn and apply key concepts of management, with an emphasis on the use of evidence in management practice. The case study authors, many of whom are practitioners or academics who work closely with practitioners, present realistic management challenges across a variety of settings. They examine potential responses to those challenges by health services managers and other stakeholders, and they provide a platform for meaningful discussion of opportunities and constraints for management decision makers attempting to implement change. This edition includes 60 case studies--32 of which are brand new--arranged thematically into six sections: The Role of the Manager, Control, Organizational Design, Professional Integration, Adaptation, and Accountability. The new cases include the following: - Better Metrics for Financial Management - What Makes a Patient-Centered Medical Home? - Doing the Right Thing When the Financials Do Not Support Palliative Care - Hearing the Patient Voice: Working with Patient and Family Advisers to Improve the Patient Experience - Managed Care Cautionary Tale: A Case Study in Risk Adjustment and Patient Dumping Learning by example is one of the oldest forms of learning, and the case study approach offers a time-tested way for students and healthcare professionals to develop practical skills that are not easily acquired through lectures. Health Services Management has been used in classrooms since 1978, and this eleventh edition offers a fresh take on a classic text.
Author: Peggy Johnson Publisher: American Library Association ISBN: 0838990495 Category : Language Arts & Disciplines Languages : en Pages : 425
Book Description
In this fully updated revision, expert instructor and librarian Peggy Johnson addresses the art in controlling and updating your library's collection.
Author: Anthony Ingold Publisher: Cengage Learning EMEA ISBN: 9780826448255 Category : Business & Economics Languages : en Pages : 8
Book Description
This ground-breaking textbook covers all aspects of the subject and draws on a wide range of applications in the service industries. Three sections comprise this book: the first presents underpinning knowledge associated with Yield Management; the second examines contemporary models of Yield Management across a number of service sectors; and the third reviews how Yield Management acts as a decision support system for front-line staff and managers, and also highlights the growing importance of new technologies. The book concludes with a range of case studies taken from airlines, hotels, restaurants, cruise lines and leisure industries.
Author: Marvin D Feit Publisher: Routledge ISBN: 1135410135 Category : Medical Languages : en Pages : 190
Book Description
Rather than treating financial management as an independent administrative practice, Financial Management in Human Services provides students and social service administrators with a conceptual framework in which financial management is the major responsibility of an administration, not just a separate practice. This text describes how the integration of administrative practice with fiscal responsibility and accountability will help you plan better programs, account for all fiscal transactions, and coordinate and evaluate services more effectively. Containing many different approaches on how to determine costs, obtain information, and collect data, this text will help you clearly evaluate your organization’s progress and determine if your program goals are being reached. Financial Management in Human Services also discusses other topics related to efficient management, including: applying financial management techniques to the areas of program planning, service monitoring, estimating service and unit costs, and setting future service priorities in order to make better business decisions utilizing the information generated from the Financial Management System (FMS) to improve administrative functions, such as forecasting and goal determination, activity flow and service provision monitoring, and service planning according to program policy examining the importance of the four administrative subsystems-- budgeting and accounting, service coordination, program planning, and program evaluation choosing a FMS with consideration to certain factors, such as availability of information and identifying informational needs of the administration listing of reactive and proactive types of financial reports that help administrators evaluate the costs of services provided and identify problems in balancing the fiscal budget using methods such as a line item analysis to accurately compute the costs of staff involvement in a program This organized, straightforward text will help you evaluate all costs-- from salaries, travel time, and office supplies to direct costs to make your office more organized and productive. Complete with questions and answers about starting and maintaining a FMS, Financial Management in Human Services will enable you to manage finances more efficiently, making it easier for you to reach and set goals that better serve your clients.
Author: Ewan Ferlie
Author: Ewan Ferlie
Author: Joseph Francis Coates
Author: United States. Congress. House. Committee on the Judiciary. Subcommittee on International Law, Immigration, and Refugees
Author: Robert L. Heath
Author: Dudley B. Woodard, Jr.
Author: Ann Scheck McAlearney
Author: Peggy Johnson
Author: Anthony Ingold
Author: Marvin D Feit
Author: Jonathon S. Rakich