Author: Julie Halpert
Publisher: Macmillan
ISBN: 1250112907
Category : Family & Relationships
Languages : en
Pages : 375
Book Description
Young women today have infinitely more options than their mothers and grandmothers did decades ago. "Should I become a doctor, a writer, or a stay-at-home mom?" "Should I get married or live with my boyfriend?" "Do I want children?" Women in their twenties, thirties, and forties today are wrestling with life-altering decisions about work and family—and they need all the support they can get. But the very person whose support they crave most—their mother—often can't get on board, and a rift is created between the two generations, even for women who have always had a strong relationship. A mother's simple question, like "How can you trust a nanny to watch your children all day?" can bring her poised, accomplished CEO daughter to tears, or provoke a nasty response more suitable to a surly teenager than a leader of industry. Why can't mothers and daughters today see eye to eye when it comes to important choices about love, work, children, money, and personal fulfillment? Why does a mother's approval matter so much, even to the most confident and self-possessed daughter? And when daughters choose paths different from their mothers', why is it so painful for the older generation? Making Up with Mom answers these important questions by focusing on three core issues: dating/marriage, career, and child rearing. Relying on interviews with nearly a hundred mothers and daughters, and offering helpful tips from more than two dozen therapists, Julie Halpert and Deborah Carr explore a wide range of communication issues and how to resolve them, so mothers and daughters everywhere can reclaim their loving relationships. This enlightening book is a must-read for all women today. Advance Praise for Making Up with Mom "A sympathetic, helpful, and accurate look at a topic that affects us all and grows more important every day." —Kathleen Gerson, professor of sociology at New York University and author of Hard Choices: How Women Decide About Work, Career, and Motherhood "A well-written, thoughtful book that could help every mother and daughter connect—or reconnect—at a deeper, more fulfilling level." —Alvin Rosenfeld, M.D., coauthor of The Over-Scheduled Child: Avoiding the Hyper-Parenting Trap and lecturer at Harvard Medical School "If Nancy Friday's My Mother, My Self helped a generation of daughters understand their conflicted relationships with their mothers almost thirty years ago, Making Up with Mom may well be the book that helps mothers and daughters today understand both themselves and each other. It is a book I've been waiting for." —Deborah Siegel, Ph.D., author of Sisterhood, Interrupted: From Radical Women to Grrls Gone Wild "Making Up with Mom is a must-read for women who want better relationships with their mothers or daughters (or both!). The book is chock-full of support and good sound advice, culled from the authors' interviews with many women across generations. . . . This practical book considers many of the most important issues that women face, and in so doing it invites the readers, both mothers and daughters, to find ways to relate to each other in healthier and more effective ways. . . . A good, thorough read." —Dr. Dorothy Firman, coauthor of Daughters and Mothers: Making It Work, Chicken Soup for the Mother & Daughter Soul, and Chicken Soup for the Father & Son Soul
Making Up with Mom
Author: Julie Halpert
Publisher: Macmillan
ISBN: 1250112907
Category : Family & Relationships
Languages : en
Pages : 375
Book Description
Young women today have infinitely more options than their mothers and grandmothers did decades ago. "Should I become a doctor, a writer, or a stay-at-home mom?" "Should I get married or live with my boyfriend?" "Do I want children?" Women in their twenties, thirties, and forties today are wrestling with life-altering decisions about work and family—and they need all the support they can get. But the very person whose support they crave most—their mother—often can't get on board, and a rift is created between the two generations, even for women who have always had a strong relationship. A mother's simple question, like "How can you trust a nanny to watch your children all day?" can bring her poised, accomplished CEO daughter to tears, or provoke a nasty response more suitable to a surly teenager than a leader of industry. Why can't mothers and daughters today see eye to eye when it comes to important choices about love, work, children, money, and personal fulfillment? Why does a mother's approval matter so much, even to the most confident and self-possessed daughter? And when daughters choose paths different from their mothers', why is it so painful for the older generation? Making Up with Mom answers these important questions by focusing on three core issues: dating/marriage, career, and child rearing. Relying on interviews with nearly a hundred mothers and daughters, and offering helpful tips from more than two dozen therapists, Julie Halpert and Deborah Carr explore a wide range of communication issues and how to resolve them, so mothers and daughters everywhere can reclaim their loving relationships. This enlightening book is a must-read for all women today. Advance Praise for Making Up with Mom "A sympathetic, helpful, and accurate look at a topic that affects us all and grows more important every day." —Kathleen Gerson, professor of sociology at New York University and author of Hard Choices: How Women Decide About Work, Career, and Motherhood "A well-written, thoughtful book that could help every mother and daughter connect—or reconnect—at a deeper, more fulfilling level." —Alvin Rosenfeld, M.D., coauthor of The Over-Scheduled Child: Avoiding the Hyper-Parenting Trap and lecturer at Harvard Medical School "If Nancy Friday's My Mother, My Self helped a generation of daughters understand their conflicted relationships with their mothers almost thirty years ago, Making Up with Mom may well be the book that helps mothers and daughters today understand both themselves and each other. It is a book I've been waiting for." —Deborah Siegel, Ph.D., author of Sisterhood, Interrupted: From Radical Women to Grrls Gone Wild "Making Up with Mom is a must-read for women who want better relationships with their mothers or daughters (or both!). The book is chock-full of support and good sound advice, culled from the authors' interviews with many women across generations. . . . This practical book considers many of the most important issues that women face, and in so doing it invites the readers, both mothers and daughters, to find ways to relate to each other in healthier and more effective ways. . . . A good, thorough read." —Dr. Dorothy Firman, coauthor of Daughters and Mothers: Making It Work, Chicken Soup for the Mother & Daughter Soul, and Chicken Soup for the Father & Son Soul
Publisher: Macmillan
ISBN: 1250112907
Category : Family & Relationships
Languages : en
Pages : 375
Book Description
Young women today have infinitely more options than their mothers and grandmothers did decades ago. "Should I become a doctor, a writer, or a stay-at-home mom?" "Should I get married or live with my boyfriend?" "Do I want children?" Women in their twenties, thirties, and forties today are wrestling with life-altering decisions about work and family—and they need all the support they can get. But the very person whose support they crave most—their mother—often can't get on board, and a rift is created between the two generations, even for women who have always had a strong relationship. A mother's simple question, like "How can you trust a nanny to watch your children all day?" can bring her poised, accomplished CEO daughter to tears, or provoke a nasty response more suitable to a surly teenager than a leader of industry. Why can't mothers and daughters today see eye to eye when it comes to important choices about love, work, children, money, and personal fulfillment? Why does a mother's approval matter so much, even to the most confident and self-possessed daughter? And when daughters choose paths different from their mothers', why is it so painful for the older generation? Making Up with Mom answers these important questions by focusing on three core issues: dating/marriage, career, and child rearing. Relying on interviews with nearly a hundred mothers and daughters, and offering helpful tips from more than two dozen therapists, Julie Halpert and Deborah Carr explore a wide range of communication issues and how to resolve them, so mothers and daughters everywhere can reclaim their loving relationships. This enlightening book is a must-read for all women today. Advance Praise for Making Up with Mom "A sympathetic, helpful, and accurate look at a topic that affects us all and grows more important every day." —Kathleen Gerson, professor of sociology at New York University and author of Hard Choices: How Women Decide About Work, Career, and Motherhood "A well-written, thoughtful book that could help every mother and daughter connect—or reconnect—at a deeper, more fulfilling level." —Alvin Rosenfeld, M.D., coauthor of The Over-Scheduled Child: Avoiding the Hyper-Parenting Trap and lecturer at Harvard Medical School "If Nancy Friday's My Mother, My Self helped a generation of daughters understand their conflicted relationships with their mothers almost thirty years ago, Making Up with Mom may well be the book that helps mothers and daughters today understand both themselves and each other. It is a book I've been waiting for." —Deborah Siegel, Ph.D., author of Sisterhood, Interrupted: From Radical Women to Grrls Gone Wild "Making Up with Mom is a must-read for women who want better relationships with their mothers or daughters (or both!). The book is chock-full of support and good sound advice, culled from the authors' interviews with many women across generations. . . . This practical book considers many of the most important issues that women face, and in so doing it invites the readers, both mothers and daughters, to find ways to relate to each other in healthier and more effective ways. . . . A good, thorough read." —Dr. Dorothy Firman, coauthor of Daughters and Mothers: Making It Work, Chicken Soup for the Mother & Daughter Soul, and Chicken Soup for the Father & Son Soul
Memory-Making Mom
Author: Jessica Smartt
Publisher: Thomas Nelson
ISBN: 0785221182
Category : Religion
Languages : en
Pages : 238
Book Description
What will your children remember of their childhood? Calling all moms who want to break out of monotony, distraction, and busyness to a life of making lasting memories with your kids and drawing your family closer to one another and to God! What’s the solution to gaining the balanced, meaningful life you desire with your family? Create traditions that bring joy and significance! Popular "Smartter Each Day" blogger and mom of three, Jessica Smartt explains why memory-making is the puzzle piece that today’s families are longing for. As Jessica shares her ideas, traditions, and beautiful insights on parenting in this well-written resource guide, she highlights the tradition-gifts kids need most with 300+ unique traditions including: Food: memories that stick to your ribs Holidays: fall bucket lists, crooked Christmas trees, and lingering over Lent Spontaneity: going on adventures Faith: why you need the puzzle box Memory-Making Mom is jam-packed with her own favorite childhood traditions, those she has started with her own children, traditions tied to the Christian faith, and additional ideas that you can take and tailor to suit your needs. Jessica also offers spiritual guidance and practical encouragement to modern parents to keep on adventuring—even when they are fighting distractions, are on a budget, and exhausted.
Publisher: Thomas Nelson
ISBN: 0785221182
Category : Religion
Languages : en
Pages : 238
Book Description
What will your children remember of their childhood? Calling all moms who want to break out of monotony, distraction, and busyness to a life of making lasting memories with your kids and drawing your family closer to one another and to God! What’s the solution to gaining the balanced, meaningful life you desire with your family? Create traditions that bring joy and significance! Popular "Smartter Each Day" blogger and mom of three, Jessica Smartt explains why memory-making is the puzzle piece that today’s families are longing for. As Jessica shares her ideas, traditions, and beautiful insights on parenting in this well-written resource guide, she highlights the tradition-gifts kids need most with 300+ unique traditions including: Food: memories that stick to your ribs Holidays: fall bucket lists, crooked Christmas trees, and lingering over Lent Spontaneity: going on adventures Faith: why you need the puzzle box Memory-Making Mom is jam-packed with her own favorite childhood traditions, those she has started with her own children, traditions tied to the Christian faith, and additional ideas that you can take and tailor to suit your needs. Jessica also offers spiritual guidance and practical encouragement to modern parents to keep on adventuring—even when they are fighting distractions, are on a budget, and exhausted.
I Was a Really Good Mom Before I Had Kids
Author: Trisha Ashworth
Publisher: Chronicle Books
ISBN: 0811871665
Category : Family & Relationships
Languages : en
Pages : 463
Book Description
I don't know how she does it! is an oft-heard refrain about mothers today. Funnily enough, most moms agree they have no idea how they get it done, or whether they even want the job. Trisha Ashworth and Amy Nobile spoke to mothers of every stripe--working, stay-at-home, part-time--and found a surprisingly similar trend in their interviews. After enthusing about her lucky life for twenty minutes, a mother would then break down and admit that her child's first word was "Shrek." As one mom put it, "Am I happy? The word that describes me best is challenged." Fresh from the front lines of modern motherhood comes a book that uncovers the guilty secrets of moms today . . . in their own words. I Was a Really Good Mom Before I Had Kids diagnoses the craziness and offers real solutions, so that mothers can step out of the madness and learn to love motherhood as much as they love their kids.
Publisher: Chronicle Books
ISBN: 0811871665
Category : Family & Relationships
Languages : en
Pages : 463
Book Description
I don't know how she does it! is an oft-heard refrain about mothers today. Funnily enough, most moms agree they have no idea how they get it done, or whether they even want the job. Trisha Ashworth and Amy Nobile spoke to mothers of every stripe--working, stay-at-home, part-time--and found a surprisingly similar trend in their interviews. After enthusing about her lucky life for twenty minutes, a mother would then break down and admit that her child's first word was "Shrek." As one mom put it, "Am I happy? The word that describes me best is challenged." Fresh from the front lines of modern motherhood comes a book that uncovers the guilty secrets of moms today . . . in their own words. I Was a Really Good Mom Before I Had Kids diagnoses the craziness and offers real solutions, so that mothers can step out of the madness and learn to love motherhood as much as they love their kids.
Making Up with Mom
Author: Julie Halpert
Publisher: Macmillan
ISBN: 9780312368814
Category : Family & Relationships
Languages : en
Pages : 332
Book Description
Halpert and Carr look at the reasons why today's mother-daughter relationships are more strained than ever and offer advice on how to repair these relationships with understanding, communication, and resolve.
Publisher: Macmillan
ISBN: 9780312368814
Category : Family & Relationships
Languages : en
Pages : 332
Book Description
Halpert and Carr look at the reasons why today's mother-daughter relationships are more strained than ever and offer advice on how to repair these relationships with understanding, communication, and resolve.
Mom Up
Author: Kara-Kae James
Publisher: David C Cook
ISBN: 0830775951
Category : Religion
Languages : en
Pages : 207
Book Description
Every mom can identify with the feeling that they’re in a race to the finish line every day, stumbling over everything in their path—including Legos and dirty laundry! Kara-Kae James knows how overwhelming motherhood can be. As she writes, “When we come to the place where we think that we have failed—this is the moment when God’s Word and motherhood intersect.” In Mom Up, James shares four themes that impact how she follows Jesus and parents her kids: intentional motherhood, genuine community, refreshing rest, and embracing chaos. With practical ideas for building relationships with other moms, grace-filled Scripture reminders, and a healthy dose of humor, Mom Up helps readers step out of survival mode and into the abundant life God has for them and their family.
Publisher: David C Cook
ISBN: 0830775951
Category : Religion
Languages : en
Pages : 207
Book Description
Every mom can identify with the feeling that they’re in a race to the finish line every day, stumbling over everything in their path—including Legos and dirty laundry! Kara-Kae James knows how overwhelming motherhood can be. As she writes, “When we come to the place where we think that we have failed—this is the moment when God’s Word and motherhood intersect.” In Mom Up, James shares four themes that impact how she follows Jesus and parents her kids: intentional motherhood, genuine community, refreshing rest, and embracing chaos. With practical ideas for building relationships with other moms, grace-filled Scripture reminders, and a healthy dose of humor, Mom Up helps readers step out of survival mode and into the abundant life God has for them and their family.
Money-Making Mom
Author: Crystal Paine
Publisher: Thomas Nelson
ISBN: 1400206499
Category : Business & Economics
Languages : en
Pages : 241
Book Description
Entrepreneur, author, and popular blogger Crystal Paine shares the secrets of building income at home, using real life examples to from her own journey in becoming a money-making mom as well as the stories of other women from all walks of life. The nuts and bolts of how to make more money from home are revealed in clear steps that can be immediately and easily put into practice. But more than just a how-to book for earning extra income, The Money-Making Mom is a challenge to dream big and create a pathway for life. Paine offers examples and insights about what "finding your purpose" can look like in family, career, and service to others. Readers will find inspiration and hope for a life that’s more than “just getting by,” one driven by vision and the freedom to bless others generously.
Publisher: Thomas Nelson
ISBN: 1400206499
Category : Business & Economics
Languages : en
Pages : 241
Book Description
Entrepreneur, author, and popular blogger Crystal Paine shares the secrets of building income at home, using real life examples to from her own journey in becoming a money-making mom as well as the stories of other women from all walks of life. The nuts and bolts of how to make more money from home are revealed in clear steps that can be immediately and easily put into practice. But more than just a how-to book for earning extra income, The Money-Making Mom is a challenge to dream big and create a pathway for life. Paine offers examples and insights about what "finding your purpose" can look like in family, career, and service to others. Readers will find inspiration and hope for a life that’s more than “just getting by,” one driven by vision and the freedom to bless others generously.
The Making of a Mom
Author: Stephanie Shott
Publisher: Revell
ISBN: 144122694X
Category : Religion
Languages : en
Pages : 237
Book Description
Weaving biblical insight together with real life stories, Stephanie Shott helps moms discover the joy of parenting with purpose. This unique and comprehensive view of motherhood gives moms a sense of comfort, confidence, and freedom to not only navigate the often tumultuous waters of motherhood, but to also know they aren't alone in the journey. Then it takes moms a step beyond their day-to-day struggles, offering practical advice on pursuing small groups and mentoring relationships with other moms, not only in the local church, but in crisis pregnancy centers, homeless shelters, juvenile homes, and more, truly showing that together we can change the world--one mom at a time. Chapters include: 1. Not Alone 2. It's a Beautiful Life 3. A Different Me 4. How Do I Love Thee 5. May I Have Your Attention 6. Speaking Words of Wisdom 7. Character Counts 8. Overwhelmed 9. Setting Goals 10. Imprints Moms Make 11. Always a Mom 12. Parenting from Your Knees
Publisher: Revell
ISBN: 144122694X
Category : Religion
Languages : en
Pages : 237
Book Description
Weaving biblical insight together with real life stories, Stephanie Shott helps moms discover the joy of parenting with purpose. This unique and comprehensive view of motherhood gives moms a sense of comfort, confidence, and freedom to not only navigate the often tumultuous waters of motherhood, but to also know they aren't alone in the journey. Then it takes moms a step beyond their day-to-day struggles, offering practical advice on pursuing small groups and mentoring relationships with other moms, not only in the local church, but in crisis pregnancy centers, homeless shelters, juvenile homes, and more, truly showing that together we can change the world--one mom at a time. Chapters include: 1. Not Alone 2. It's a Beautiful Life 3. A Different Me 4. How Do I Love Thee 5. May I Have Your Attention 6. Speaking Words of Wisdom 7. Character Counts 8. Overwhelmed 9. Setting Goals 10. Imprints Moms Make 11. Always a Mom 12. Parenting from Your Knees
The Best We Could Do
Author: Thi Bui
Publisher: Abrams
ISBN: 1613129300
Category : Biography & Autobiography
Languages : en
Pages : 320
Book Description
National bestseller 2017 National Book Critics Circle (NBCC) Finalist ABA Indies Introduce Winter / Spring 2017 Selection Barnes & Noble Discover Great New Writers Spring 2017 Selection ALA 2018 Notable Books Selection An intimate and poignant graphic novel portraying one family’s journey from war-torn Vietnam, from debut author Thi Bui. This beautifully illustrated and emotional story is an evocative memoir about the search for a better future and a longing for the past. Exploring the anguish of immigration and the lasting effects that displacement has on a child and her family, Bui documents the story of her family’s daring escape after the fall of South Vietnam in the 1970s, and the difficulties they faced building new lives for themselves. At the heart of Bui’s story is a universal struggle: While adjusting to life as a first-time mother, she ultimately discovers what it means to be a parent—the endless sacrifices, the unnoticed gestures, and the depths of unspoken love. Despite how impossible it seems to take on the simultaneous roles of both parent and child, Bui pushes through. With haunting, poetic writing and breathtaking art, she examines the strength of family, the importance of identity, and the meaning of home. In what Pulitzer Prize–winning novelist Viet Thanh Nguyen calls “a book to break your heart and heal it,” The Best We Could Do brings to life Thi Bui’s journey of understanding, and provides inspiration to all of those who search for a better future while longing for a simpler past.
Publisher: Abrams
ISBN: 1613129300
Category : Biography & Autobiography
Languages : en
Pages : 320
Book Description
National bestseller 2017 National Book Critics Circle (NBCC) Finalist ABA Indies Introduce Winter / Spring 2017 Selection Barnes & Noble Discover Great New Writers Spring 2017 Selection ALA 2018 Notable Books Selection An intimate and poignant graphic novel portraying one family’s journey from war-torn Vietnam, from debut author Thi Bui. This beautifully illustrated and emotional story is an evocative memoir about the search for a better future and a longing for the past. Exploring the anguish of immigration and the lasting effects that displacement has on a child and her family, Bui documents the story of her family’s daring escape after the fall of South Vietnam in the 1970s, and the difficulties they faced building new lives for themselves. At the heart of Bui’s story is a universal struggle: While adjusting to life as a first-time mother, she ultimately discovers what it means to be a parent—the endless sacrifices, the unnoticed gestures, and the depths of unspoken love. Despite how impossible it seems to take on the simultaneous roles of both parent and child, Bui pushes through. With haunting, poetic writing and breathtaking art, she examines the strength of family, the importance of identity, and the meaning of home. In what Pulitzer Prize–winning novelist Viet Thanh Nguyen calls “a book to break your heart and heal it,” The Best We Could Do brings to life Thi Bui’s journey of understanding, and provides inspiration to all of those who search for a better future while longing for a simpler past.
Mom and Me: An Art Journal to Share
Author: Lacy Mucklow
Publisher:
ISBN: 1631063340
Category : Art
Languages : en
Pages : 131
Book Description
Mom and Me: An Art Journal to Share is a new kind of art journal designed to bring mom and child together as they make art side-by-side.
Publisher:
ISBN: 1631063340
Category : Art
Languages : en
Pages : 131
Book Description
Mom and Me: An Art Journal to Share is a new kind of art journal designed to bring mom and child together as they make art side-by-side.
Would You Do That to Your Mother?
Author: Jeanne Bliss
Publisher: Penguin
ISBN: 0735217815
Category : Business & Economics
Languages : en
Pages : 274
Book Description
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
Publisher: Penguin
ISBN: 0735217815
Category : Business & Economics
Languages : en
Pages : 274
Book Description
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.