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Author: Chip Bell Publisher: Berrett-Koehler Publishers ISBN: 1605096423 Category : Business & Economics Languages : en Pages : 189
Book Description
Winner of the 2004 Publishers Marketing Association Benjamin Franklin Award for Best Business Book By the bestselling author of Managers As Mentors-over 100,000 copies sold Reveals the seven "magnetic service" secrets that work for cult-like brands such as Starbucks, Harley-Davidson, and Ritz-Carlton Provides tools, techniques, and tips for fostering customer devotion Magnetic Service provides a provocative yet practical blueprint for going beyond mere customer loyalty to create and sustain customer devotion. Devoted customers not only forgive you when you err but actually help you correct what caused the mistake. They don't just recommend you; they assertively insist that their friends do business with you. Authors Chip and Bilijack Bell made an intensive study of companies that inspire this kind of cult-like devotion-companies as diverse as Starbucks, Jack Daniels, Ritz-Carlton Hotels, GE, eBay, Chick-fil-A, Harley-Davidson, and many others. They found that these companies created customer experiences so captivating that they bound their customers to them-they provided "magnetic service." Chip and Bilijack identify the seven secrets of magnetic service, and use dozens of real-life examples to illustrate the secrets in action. And they show precisely what leaders can do to create a culture of magnetic service in any unit or organization.
Author: Chip Bell Publisher: Berrett-Koehler Publishers ISBN: 1605096423 Category : Business & Economics Languages : en Pages : 189
Book Description
Winner of the 2004 Publishers Marketing Association Benjamin Franklin Award for Best Business Book By the bestselling author of Managers As Mentors-over 100,000 copies sold Reveals the seven "magnetic service" secrets that work for cult-like brands such as Starbucks, Harley-Davidson, and Ritz-Carlton Provides tools, techniques, and tips for fostering customer devotion Magnetic Service provides a provocative yet practical blueprint for going beyond mere customer loyalty to create and sustain customer devotion. Devoted customers not only forgive you when you err but actually help you correct what caused the mistake. They don't just recommend you; they assertively insist that their friends do business with you. Authors Chip and Bilijack Bell made an intensive study of companies that inspire this kind of cult-like devotion-companies as diverse as Starbucks, Jack Daniels, Ritz-Carlton Hotels, GE, eBay, Chick-fil-A, Harley-Davidson, and many others. They found that these companies created customer experiences so captivating that they bound their customers to them-they provided "magnetic service." Chip and Bilijack identify the seven secrets of magnetic service, and use dozens of real-life examples to illustrate the secrets in action. And they show precisely what leaders can do to create a culture of magnetic service in any unit or organization.
Author: Bilijack Bell Publisher: ReadHowYouWant.com ISBN: 1459626230 Category : Business & Economics Languages : en Pages : 286
Book Description
Cultivating and keeping customers long - term should be a primary goal of any company, but binding customers to a brand can be challenging at best. This is where magnetic service comes in. In this inspiring book, authors Chip and Bilijack Bell show how any business can create a cult - like following of customers who don't just forgive them w...
Author: Canada. Parliament Publisher: ISBN: Category : Canada Languages : en Pages : 1198
Book Description
"Report of the Dominion fishery commission on the fisheries of the province of Ontario, 1893", issued as an addendum to vol. 26, no. 7.
Author: Juanita de Guzman Gutierrez BSED MSED Publisher: Xlibris Corporation ISBN: 1984517775 Category : Religion Languages : en Pages : 175
Book Description
The author has been reading and analyzing who Jesus was and is and forever from holy scriptures, other mystics, channelings, and other worldwide web of information. Ms. Juanita de Guzman Gutierrez studied and graduated with bachelor and masters degrees in education. And she pondered her spiritual awakening. After more than thirty-three years of school, teaching in the Philippiness and in New York Citys public and private schools, she entered the monastery to discern a call to the religious life. She stayed in the cloistered and contemplative monastery for three years and three months. Ms. Gutierrez was admitted as a prepostulant, postulant, and then as a novice of the congregation who prayed five times a day. Ms. Gutierrez was assigned sacred jobs, such as officiant or leader of songs, bell ringer, scripture reader, assistant to the dispenser, cleaner, embroiderer, and preparer of fruits and vegetables. She had to come out and leave the monastery for two reasons: First, her beloved mother was taken sick. Second, it was not Gods holy will that Sister Juanita becomes a nun. This book is a personal, spiritual, and scholastic journey of Ms. Gutierrez through life. She had traveled around the world and experienced different cultures and studied miracles that happened in the planet. What struck her mind is how universal the greatest man who ever lived on earth, Jesus the Christ, is. He is internationally known and loved and celebrated as well as vilified and mocked. This book will bear on these analyses. Take this journey with Ms. Gutierrez. It gave her tears rolling down her cheeks when these words were etched in her mind, The greatest Jewish priest that ever lived, Jesus, was killed for his peaceful doctrine.
Author: Chip Bell
Author: Chip Bell
Author: Bilijack Bell
Author: United States. Navy Department
Author: United States. President
Author: United States. Navy Dept
Author: United States. Navy Department
Author: Canada. Department of Marine
Author: Canada. Parliament
Author: United States. Internal Revenue Service
Author: Juanita de Guzman Gutierrez BSED MSED