Staff Development PDF Download

Author: Library Leadership and Management Association. Human Resources Section. Staff Development Committee
Publisher: American Library Association
ISBN: 0838911498
Category : Business & Economics
Languages : en
Pages : 232

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Book Description
This new edition offers unique, state-of-the-art perspectives on library staff development and training.

Author: Elizabeth Connor
Publisher: Routledge
ISBN: 1135694702
Category : Education
Languages : en
Pages : 248

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Book Description
An indispensible resource for librarians of all roles, the case studies in An Introduction to Staff Development in Academic Libraries demonstrate the necessity and value of integrating the library's mission statement and strategic plan with bold approaches to staff orientation, training, mentoring, and development.

Author: Mou Chakraborty
Publisher: Bloomsbury Publishing USA
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 142

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Book Description
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.

Author: Robert D. Stueart
Publisher: ALA Neal-Schuman
ISBN: 9781555707255
Category : Language Arts & Disciplines
Languages : en
Pages : 0

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Book Description
This guide will help you identify the essential concepts and goals behind great leadership, and effectively implement each one into your library's organizational structure.

Author: Ryan Dowd
Publisher: ALA Editions
ISBN: 9780838916261
Category : Language Arts & Disciplines
Languages : en
Pages : 248

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Book Description
"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" --

Author: Helena Dea Bala
Publisher: Simon and Schuster
ISBN: 1982114983
Category : Biography & Autobiography
Languages : en
Pages : 250

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Book Description
“Touching.” —The New York Times For fans of Humans of New York and PostSecret, a collection of raw, urgent, and heartfelt stories, shared anonymously. Helena Dea Bala was an exhausted and isolated DC lobbyist, suffocating under the weight of her student loan debt, when she decided to split her lunch with a man who often panhandled near her office. They chatted effortlessly as they ate; there were no half-truths or white lies, and no fear of judgment. Helena felt connected and unburdened in a way she hadn’t in years. Inspired, she posted an ad on Craigslist promising to listen, anonymously and for free, to whatever the speaker felt he or she couldn’t tell anyone else. Emails from people desperate to connect flooded her inbox, and she listened. Within months, Helena quit her job, deferred her loans, and dove into listening full time. The forty first-person confessions in this book are vivid, intimate, and real; they range from devastating traumas, to lost loves, to reflections on hard choices. Some accounts are quotidian, like that of one increasingly estranged husband: “I want to feel that we’re not just roommates—that we’re not just waiting for the kids to grow up so that we can move on.” Others are deeply disconcerting, like that of a sex addict employed by a religious organization and several are heartening, like that of a mother who dares to hope that her daughter, born with life-threatening heart defects, will one day walk down the aisle: “Sometimes you need to have the audacity to believe that it will all be okay, that it is okay to have the same kinds of dreams as everyone else.” In its complex portrayal of the common human experience, Craigslist Confessional challenges us to explore the depths of our vulnerability and expand the borders of our empathy.

Author: Starr Hoffman
Publisher: Facet Publishing
ISBN: 1783300493
Category : Language Arts & Disciplines
Languages : en
Pages : 177

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Book Description
This inspiring book will enable academic librarians to develop excellent research and instructional services and create a library culture that encompasses exploration, learning and collaboration. Higher education and academic libraries are in a period of rapid evolution. Technology, pedagogical shifts, and programmatic changes in education mean that libraries must continually evaluate and adjust their services to meet new needs. Research and learning across institutions is becoming more team-based, crossing disciplines and dependent on increasingly sophisticated and varied data. To provide valuable services in this shifting, diverse environment, libraries must think about new ways to support research on their campuses, including collaborating across library and departmental boundaries. This book is intended to enrich and expand your vision of research support in academic libraries by: Inspiring you to think creatively about new services. Sparking ideas of potential collaborations within and outside the library, increasing awareness of functional areas that are potential key partners. Providing specific examples of new services, as well as the decision-making and implementation process. Encouraging you to take a broad view of research support rather than thinking of research and instruction services, metadata creation and data services etc as separate initiatives. Dynamic Research Support in Academic Libraries provides illustrative examples of emerging models of research support and is contributed to by library practitioners from across the world. The book is divided into three sections: Part I: Training and Infrastructure, which describes the role of staff development and library spaces in research support Part II: Data Services and Data Literacy, which sets out why the rise of research data services in universities is critical to supporting the current provision of student skills that will help develop them as data-literate citizens. Part III: Research as a Conversation, which discusses academic library initiatives to support the dissemination, discovery and critical analysis of research. This is an essential guide for librarians and information professionals involved in supporting research and scholarly communication, as well as library administrators and students studying library and information science.

Author: Amanda H. McLellan
Publisher: ALA Editions
ISBN: 9780838946459
Category : Language Arts & Disciplines
Languages : en
Pages : 0

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Book Description
The antidote to low morale and high turnover starts with mindfulness and self-care, and this resource presents myriad proactive and positive ideas for making libraries a fulfilling workplace.

Author: Faye Ong
Publisher:
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 52

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Book Description
Provides vision for strong school library programs, including identification of the skills and knowledge essential for students to be information literate. Includes recommended baseline staffing, access, and resources for school library services at each grade level.

Author: Kristin Ziemke
Publisher: Heinemann Educational Books
ISBN: 9780325108919
Category : Empathy
Languages : en
Pages :

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Book Description
"The book traces an arc from (1) teaching students to make sense of today's influx of information with the help of comprehension skills to (2) broadening students' empathy and their understanding of the world by teaching them how to listen to the diverse voices that technology brings us to (3) using their technological skills and broadened understanding of the world to take action in the world"--