Le Lean management au coeur des services PDF Download

Author: Olivier René
Publisher: Alisio
ISBN: 2379352070
Category : Business & Economics
Languages : fr
Pages : 160

View

Book Description
Vous souhaitez rendre votre entreprise plus performante, plus agile, mieux centrée sur le client pour le satisfaire ? C’est la méthode lean qu’il vous faut ! Vous allez découvrir que le lean n’a pas grand-chose à voir avec le fait de « mettre la pression » sur les collaborateurs. Initié par Toyota depuis plus de 70 ans et déployé partout dans le monde, bien au-delà du secteur de l’industrie, le succès du lean se conçoit dans toutes les dimensions : culturelles, organisationnelles et managériales. Mis en situation dans le domaine des services, ce guide de référence présente et développe chacun des grands principes du lean à travers de nombreux exemples et cas pratiques. Il vous permettra de transformer durablement et en profondeur votre entreprise, et d’insuffler énergie et passion à votre équipe. Formé à la pratique du lean chez Toyota, Olivier René a été directeur de l’organisation et du lean management du groupe Auchan. En 2019, il fonde Kaizenco, son cabinet de conseil et d’accompagnement en lean management. « La mise en œuvre du lean peut se faire partout, sans exception, dans toutes les cultures et dans tous les secteurs d’activité. » - Didier Leroy, ex-executive vice-président Toyota Motor Corporation

Author: Olivier René
Publisher:
ISBN: 9782379352355
Category :
Languages : fr
Pages : 0

View

Book Description
La 4è de couv. indique : "Vous souhaitez rendre votre entreprise plus performante, plus agile, mieux centrée sur le client pour le satisfaire ? C'est la méthode lean qu'il vous faut ! Vous allez découvrir que le lean n'a pas grand-chose à voir avec le fait de « mettre la pression » sur les collaborateurs. Initié par Toyota depuis plus de 70 ans et déployé partout dans le monde, bien au-delà du secteur de l'industrie, le succès du lean se conçoit dans toutes les dimensions : culturelles, organisationnelles et managériales. Mis en situation dans le domaine des services, ce guide de référence présente et développe chacun des grands principes du lean à travers de nombreux exemples et cas pratiques. Il vous permettra de transformer durablement et en profondeur votre entreprise, et d'insuffler énergie et passion à votre équipe."

Author: Mikkel Eriksen
Publisher: Lindhardt og Ringhof
ISBN: 8776642569
Category : Lean organization
Languages : en
Pages : 115

View

Book Description

Author: Debashis Sarkar
Publisher: CRC Press
ISBN: 1498779611
Category : Business & Economics
Languages : en
Pages : 287

View

Book Description
The only current book to bring out lessons from actual Lean service initiatives Contains host of new tools developed and successfully used by author in Lean transformations Brings out leadership challenges encountered in Lean service deployment Provides Do’s and Don’ts that must be kept in mind on a journey of service Lean adoption Written in a jargon-free and easy-to-read manner so that the book can be read by both Lean change agents and those uninitiated to Lean thinking

Author: Marc Babic
Publisher:
ISBN: 9782124657018
Category :
Languages : fr
Pages : 103

View

Book Description
" Le Lean Office – Lean Administration " est le deuxième volume de " L'encyclopédie du Lean " rédigée par Marc BABIC. Sous ses différentes déclinaisons, la démarche Lean peut s'appliquer dans tous les départements et services d'une organisation. Jusqu'à présent le Lean s'est surtout appliqué à la production sous l'appellation Lean Manufacturing. Depuis quelques années, la démarche Lean s'applique aussi aux processus administratifs et des services. Ce volume, à l'attention des dirigeants d'entreprise et de leur équipe de direction, présente donc les spécificités de l'application du Lean aux services et à l'administration avec : La maîtrise de la Qualité La gestion en flux tirés et tendus L'analyse des chaînes de valeur La simplification et standardisation Le Management Visuel et Gemba-Walk " Le Lean Office – Lean Administration " décrit les différents outils disponibles, et propose un guide de déploiement du Lean pour les services et l'administration, en plaçant l'humain au coeur du changement, et avec le développement d'une véritable expertise Lean en interne. L'accent est mis avant tout sur la pratique. Chaque section comprend plusieurs encadrés fournissant des exemples et des conseils pratiques, avec un résumé en fin de section sur les points importants à retenir. De nombreux modèles de documents (audit, roadmap, matrice de qualification, A3, Value Stream Mapping) sont fournis en annexe.

Author: Torbjorn H. Netland
Publisher: Taylor & Francis
ISBN: 1317416511
Category : Business & Economics
Languages : en
Pages : 501

View

Book Description
Interest in the phenomenon known as "lean" has grown significantly in recent years. This is the first volume to provide an academically rigorous overview of the field of lean management, introducing the reader to the application of lean in diverse application areas, from the production floor to sales and marketing, from the automobile industry to academic institutions. The volume collects contributions from well-known lean experts and up-and-coming scholars from around the world. The chapters provide a detailed description of lean management across the manufacturing enterprise (supply chain, accounting, production, sales, IT etc.), and offer important perspectives for applying lean across different industries (construction, healthcare, logistics). The contributors address challenges and opportunities for future development in each of the lean application areas, concluding most chapters with a short case study to illustrate current best practice. The book is divided into three parts: The Lean Enterprise Lean across Industries A Lean World. This handbook is an excellent resource for business and management students as well as any academics, scholars, practitioners, and consultants interested in the "lean world."

Author: Marc Helmold
Publisher: Springer Nature
ISBN: 3030469816
Category : Business & Economics
Languages : en
Pages : 199

View

Book Description
The book provides a holistic and practical approach to lean management throughout the business value chain. The lean management framework and tools demonstrate the optimal design and use of methods, tools and principles for companies and organisations. The author describes comprehensively how lean management enables companies to concentrate on value-adding activities and processes to achieve a long-term, sustainable competitive advantage. A wealth of best practices, industry examples and case studies are used to reveal the diversity and opportunities of lean management methodologies, methods and principles. Moreover, the book shows how lean management principles are ultimately applied in industries like automotive, healthcare, education and services industries.

Author: Can Akdeniz
Publisher: Can Akdeniz
ISBN:
Category :
Languages : en
Pages : 46

View

Book Description
Implementing a lean business philosophy can transform an organization, bringing with it huge benefits in terms of reduced operating costs, decreased lead times, and increased customer satisfaction, along with a marked improvement in employee morale, customer loyalty, and quality of products and services. The lean business model – while originally developed within the US and Japanese automotive manufacturing industries – has proven its worth time and again in every field imaginable – from retail and manufacture to central government administration. The right management is crucial for lean companies. As we shall see, lean is not just a set of tools that can be applied to any situation to reap rewards. Lean management involves taking a holistic approach to developing a specific culture throughout an organization – and a lean business culture can only be achieved if everyone buys in. A lean manager must, guide, coach and inspire – but beyond this they must be open and ready to learn on every step of their journey of continuous improvement. This book will explore in more detail the specific role played by management in lean companies, before delving into the lean toolkit to show you what resources are available and how to get the most from them.

Author: David Mann
Publisher: CRC Press
ISBN: 1439887853
Category : Business & Economics
Languages : en
Pages : 314

View

Book Description
Winner of a Shingo Research and Professional Publication AwardThe new and revised edition of this modern day classic provides the critical piece that will make any lean transformation a dynamic continuous success. It shows you how to implement a transformation that cannot fail by developing a culture that will have all your stakeholders involv

Author: Gene Fliedner
Publisher: Business Expert Press
ISBN: 1606492489
Category : Business & Economics
Languages : en
Pages : 163

View

Book Description
This book develops a new model for lean management. The intent is to demonstrate a model framework consisting of four critical components: leadership, culture, team and tools. The development of the model and these four components will be built from empirical theories reported in the research literature and in successful applications. This framework will offer a path to develop lean leaders with practical, actionable guidelines. The model framework is suited to broad applications offering practical guidelines for manufacturing and service environments alike. The lean model will develop each of these four components, explaining their relevance and importance for guiding internal lean initiatives. In developing the model, the text will chronicle the historical development of lean noting the significant lean contributions, contributors, and dates of these contributions. This development will trace contributions to the practice of lean back hundreds of years, prior to the contributions of Henry Ford and the contributors from the Toyota system in the 1950's. The future of Lean will also be examined with the current topic of sustainability and how it has extended lean concepts with an external focus towards product life cycle concerns and social issues. This offering is different from competing offerings in three fundamental ways. First, it offers and develops of a comprehensive lean model based on a sound framework. Second, it examines a comprehensive timeline of significant lean contributions and their contributors. Third, it extends lean by looking at the future applications in the area of sustainability.