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Author: Steven Brough Publisher: GRASPED Digital ISBN: Category : Business & Economics Languages : en Pages : 14
Book Description
The "GRASPED Customer Service and Support Roadmap" is an essential guide for startups focused on establishing excellent customer service and support systems. It outlines steps for setting up customer support channels, training on best practices, creating systems for handling inquiries, and actively using customer feedback to drive improvements. This roadmap is designed to help startups enhance customer satisfaction and loyalty by providing exceptional service. Its USP is the actionable and structured approach to building a customer service framework that prioritizes customer satisfaction and loyalty. Unlike generic customer service guidelines, this roadmap offers detailed steps, including case studies and actionable tips, making it a vital tool for startups aiming to establish a strong relationship with their customers. The "GRASPED Customer Service and Support Roadmap" provides startups with a comprehensive strategy for developing and implementing a customer service system that not only meets but exceeds customer expectations. It emphasizes the importance of customer feedback and continuous improvement in creating a loyal customer base.
Author: Steven Brough Publisher: GRASPED Digital ISBN: Category : Business & Economics Languages : en Pages : 14
Book Description
The "GRASPED Customer Service and Support Roadmap" is an essential guide for startups focused on establishing excellent customer service and support systems. It outlines steps for setting up customer support channels, training on best practices, creating systems for handling inquiries, and actively using customer feedback to drive improvements. This roadmap is designed to help startups enhance customer satisfaction and loyalty by providing exceptional service. Its USP is the actionable and structured approach to building a customer service framework that prioritizes customer satisfaction and loyalty. Unlike generic customer service guidelines, this roadmap offers detailed steps, including case studies and actionable tips, making it a vital tool for startups aiming to establish a strong relationship with their customers. The "GRASPED Customer Service and Support Roadmap" provides startups with a comprehensive strategy for developing and implementing a customer service system that not only meets but exceeds customer expectations. It emphasizes the importance of customer feedback and continuous improvement in creating a loyal customer base.
Author: Chew, Eng K. Publisher: IGI Global ISBN: 1466625139 Category : Business & Economics Languages : en Pages : 620
Book Description
"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources"--Provided by publisher.
Author: Steven Brough Publisher: GRASPED Digital ISBN: Category : Business & Economics Languages : en Pages : 15
Book Description
The "GRASPED Roadmap Summary and Worksheet" compiles and distills the essence of the comprehensive GRASPED series into a streamlined guide, offering summaries of each roadmap along with practical worksheets. It's designed to help entrepreneurs navigate their business journey, from idea validation to scaling, ensuring a structured and strategic approach. Its USP lies in condensing extensive business development strategies into concise summaries and actionable worksheets. This format provides entrepreneurs with a quick-reference guide and a hands-on tool for applying the roadmaps' insights directly to their ventures. Introducing a practical companion to the GRASPED series, the "GRASPED Roadmap Summary and Worksheet" is an invaluable resource for entrepreneurs. It synthesizes key insights from the full GRASPED suite into digestible summaries and provides worksheets to guide the implementation of these strategies in real-world scenarios.
Author: Murray E. Jennex Publisher: IGI Global ISBN: 1599049341 Category : Business & Economics Languages : en Pages : 3442
Book Description
Provides comprehensive, in-depth coverage of all issues related to knowledge management, including conceptual, methodological, technical, and managerial issues. Presents the opportunities, future challenges, and emerging trends related to this subject.
Author: Claire Agutter Publisher: IT Governance Publishing Ltd ISBN: 1787783154 Category : Computers Languages : en Pages : 344
Book Description
Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. Prepare for your SIAM™ Professional exam and understand how SIAM can benefit your organization.
Author: Margaret Joo Yian Tan Publisher: World Scientific Publishing Company ISBN: 9814467820 Category : Business & Economics Languages : en Pages : 267
Book Description
Knowledge Management Initiatives in Singapore is the first book that provides descriptive analyses of the award-winning knowledge management projects undertaken by the public sector organisations in Singapore. It features 12 organisations honoured for their outstanding efforts to understand and implement knowledge management, not only to enhance tactical efficiency and effectiveness but also to plan for strategic opportunities in the dynamic environment. Based on these successful case studies, the book provides a comprehensive overview and approach for organisations to understand how to plan and execute their knowledge management journeys. This includes analysing the rationale, thereby calibrating specific knowledge management plans and roles; identifying resources for knowledge management implementation (such as people, process and technology); and evaluating the outcomes and future paths. This book will be invaluable to managers, knowledge management practitioners and graduate students in the field, offering deep actionable insights on the implementation of knowledge management projects and providing a balanced perspective of organisational knowledge management encompassing both theory and pragmatism.
Author: Huei Tse Hou Publisher: BoD – Books on Demand ISBN: 9535100742 Category : Computers Languages : en Pages : 243
Book Description
Due to the development of mobile and Web 2.0 technology, knowledge transfer, storage and retrieval have become much more rapid. In recent years, there have been more and more new and interesting findings in the research field of knowledge management. This book aims to introduce readers to the recent research topics, it is titled "New Research on Knowledge Management Technology" and includes 13 chapters. In this book, new KM technologies and systems are proposed, the applications and potential of all KM technologies are explored and discussed. It is expected that this book provides relevant information about new research trends in comprehensive and novel knowledge management studies, and that it serves as an important resource for researchers, teachers and students, and for the development of practices in the knowledge management field.
Author: Steven Brough
Author: Steven Brough
Author: Chew, Eng K.
Author: Steven Brough
Author: Murray E. Jennex
Author: Piera Centobelli
Author: Michael J. Smith
Author: 
Author: Claire Agutter
Author: Margaret Joo Yian Tan
Author: Huei Tse Hou