The Ultimate Online Customer Service Guide PDF Download

Author: Marsha Collier
Publisher: John Wiley & Sons
ISBN: 1118007654
Category : Business & Economics
Languages : en
Pages : 204

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Book Description
Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

Author: Shilling
Publisher: Wolters Kluwer
ISBN: 1543811140
Category : Business & Economics
Languages : en
Pages : 1878

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Book Description
The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454899945

Author: Bryant
Publisher: Wolters Kluwer
ISBN: 1543811132
Category : Business & Economics
Languages : en
Pages : 1292

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Book Description
Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2019 Edition, ISBN 9781454899921

Author: Ann Handley
Publisher: John Wiley & Sons
ISBN: 0470948728
Category : Business & Economics
Languages : en
Pages : 238

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Book Description
The guide to creating engaging web content and building a loyal following, revised and updated Blogs, YouTube, Facebook, Twitter, Google+, and other platforms are giving everyone a "voice," including organizations and their customers. So how do you create the stories, videos, and blog posts that cultivate fans, arouse passion for your products or services, and ignite your business? Content Rules equips you for online success as a one-stop source on the art and science of developing content that people care about. This coverage is interwoven with case studies of companies successfully spreading their ideas online—and using them to establish credibility and build a loyal customer base. Find an authentic "voice" and craft bold content that will resonate with prospects and buyers and encourage them to share it with others Leverage social media and social tools to get your content and ideas distributed as widely as possible Understand why you are generating content—getting to the meat of your message in practical, commonsense language, and defining the goals of your content strategy Write in a way that powerfully communicates your service, product, or message across various Web mediums Boost your online presence and engage with customers and prospects like never before with Content Rules.

Author: Karen Berman
Publisher: Harvard Business Review Press
ISBN: 1422144119
Category : Business & Economics
Languages : en
Pages : 304

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Book Description
Explains what business numbers mean and why they matter, and addresses issues that have become more important in recent years, including questions about the financial crisis and accounting literacy.

Author: Saurav K. Dutta
Publisher: Emerald Group Publishing
ISBN: 1789738679
Category : Business & Economics
Languages : en
Pages : 218

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Book Description
Blockchain is a disruptive technology potentially impacting how economic transactions are recorded, stored, and verified. Despite such ramifications, there is a lack of literature discussing this from the accountant’s perspective. Through real-world cases this book distils an abstract technology to relatable experiences for business professionals.

Author: Richard Leblanc
Publisher: John Wiley & Sons
ISBN: 1119537169
Category : Business & Economics
Languages : en
Pages : 1474

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Book Description
The revised new edition of the must-read guide for executives—provides comprehensive coverage of topics in corporate governance by leading subject-matter experts The Handbook of Board Governance is the marketing-leading text on public, nonprofit, and private board governance. Providing comprehensive, in-depth coverage, this unique text represents a collaboration of internationally-recognized academics and prominent organization directors, executives, managers, and advisors. Contributors include Ariel Fromer Babcock, Robert Eccles, Alice Korngold, Ellie Mulholland, Michael Useem, Elizabeth Valentine and John Zinkin. Practical, expert guidance enables readers to understand value creation and the strategic role of the board, risk governance and oversight, audit and compensation committee effectiveness, CEO succession planning, and other diverse board duties and responsibilities. Now in its second edition, the Handbook offers substantial updates and revisions reflecting contemporary trends, practices, and developments in board governance. New content includes discussions of pressing issues related to climate change, examination of information technology and cybersecurity challenges, and recent tax legislation that will impact executive compensation. Editor Dr. Richard Leblanc—an award-winning teacher, professor, lawyer, management consultant, and specialist on boards of directors—integrates practical experience and academic rigor to assist readers: Build and strengthen engaged and collaborative leadership in the boardroom Recognize the role and responsibilities of a well-functioning governing board Risk governance, assurance, and the duties of directors Keep pace with new trends in board governance and shareholder responsibility Measure performance and align performance measurement to executive pay Understand information technology governance, sustainability governance, and the different forms of governance Highly relevant to board and committee members regardless of sector or industry, The Handbook of Board Governance, 2nd Edition is an invaluable source of knowledge on all aspects of corporate and organization governance.

Author: Davide Andrea
Publisher: Artech House
ISBN: 1630817708
Category : Technology & Engineering
Languages : en
Pages : 462

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Book Description
This comprehensive, two-volume resource provides a thorough introduction to lithium ion (Li-ion) technology. Readers get a hands-on understanding of Li-ion technology, are guided through the design and assembly of a battery, through deployment, configuration and testing. The book covers dozens of applications, with solutions for each application provided. Volume Two focuses on small batteries in consumer products and power banks, as well as large low voltage batteries in stationary or mobile house power, telecom, residential, marine and microgrid. Traction batteries, including passenger, industrial, race vehicles, public transit, marine, submarine and aircraft are also discussed. High voltage stationary batteries grid-tied and off-grid are presented, exploring their use in grid quality, arbitrage and back-up, residential, microgrid, industrial, office buildings. Finally, the book explores what happens when accidents occur, so readers may avoid these mistakes. Written by a prominent expert in the field and packed with over 500 illustrations, these volumes contain solutions to practical problems, making it useful for both the novice and experienced practitioners.

Author: Mal Lee
Publisher: LP Media Inc
ISBN:
Category : Pets
Languages : en
Pages : 176

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Book Description
Once you have been lucky enough to welcome a Dane into your family, there is no going back. These gentle giants need lots of affection and socialization. They are perfect family pets, and are fiercely protective of the young. Great with kids of all ages, they are patient, loving, and make great playmates. Whether you are selecting a new Great Dane puppy from a breeder or adopting a Great Dane from a rescue, The Complete Guide to Great Danes will help you successfully find, raise, and train your new puppy. Chapter topics include: Finding your Great Dane Preparing for your New Arrival Welcoming your Great Dane Home Successful Great Dane Parenting Nutrition and Diet Grooming and Care An Introduction to Training Raising Multiple Pets Socializing with Dogs and Humans outside the Family Traveling with a Giant Healthy Body, Healthy Mind Advanced Great Dane Training Dealing with Unacceptable Behavior Advanced Health and Senior Dane Care A Great Dane is as happy in a condo as it is in a castle; all it needs is love and attention. Remember, though, this breed’s huge size means it takes up a lot of physical space - on your bed, on your sofa, on your lap, and especially in your heart – which is where he or she will always want to be! What's more, raise a Great Dane alongside other animals, and you will have no problem. They crave company regardless of whether their ‘brother’ or ‘sister’ is a Pug or a Pointer. Like all big dogs, though, they need to be trained as puppies and learn how not to throw their considerable weight around! Great Danes love to range, meaning they need space to move around freely rather than intense exercise. So if you are welcoming a Dane into a small-size home, be ready to go out on regular walks. If you are thinking about making a Great Dane a part of your family or are already a Dane owner, then be aware, a Great Dane is a huge commitment. From choosing your Great Dane to managing his or her final journey across the Rainbow Bridge, read on and discover everything you need to know about these big-hearted hounds.

Author: Robert Jason Grant
Publisher: Routledge
ISBN: 1000409465
Category : Psychology
Languages : en
Pages : 230

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Book Description
Based on the award-winning Autism Friendly Training Program, created by the non-profit organization STARS for Autism, this book empowers the everyday professional to a better understanding and skill in working with, interacting with, serving, and teaching children and adults who have autism spectrum disorder (ASD). After a thorough explanation of ASD and how it affects children, adults, families, and communities, this guide describes the Autism Friendly Training Program and gives the reader insight into what it means to become autism friendly and to be an autism friendly training presenter. This text will enable those who are neurotypical to gain insight into the person, the stories, and the lives of those with ASD. It is a guide to understanding autism at a deeper level to enable relationship and support processes that define being autism friendly. Providing the needed information, tools, and confidence to be autism friendly, this book will be beneficial to any and all businesses, organizations, groups, communities, families, and individuals who work with, serve, interact with, teach, parent, and experience life with an autistic person.