Airline Service Improvements PDF Download

Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Publisher:
ISBN:
Category : Aeronautics, Commercial
Languages : en
Pages : 94

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Author: Bruce J. Boudreau
Publisher:
ISBN: 9780309375580
Category : Airports
Languages : en
Pages : 230

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Book Description
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description

Author: ITShades.com
Publisher: EGBG Services LLC
ISBN:
Category : Business & Economics
Languages : en
Pages : 73

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Book Description
This document brings together a set of latest data points and publicly available information relevant for Travel & Transportation Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely.

Author: Patrick Smith
Publisher: Penguin
ISBN: 9781594480041
Category : Transportation
Languages : en
Pages : 292

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Book Description
Though we routinely take to the air, for many of us flying remains a mystery. Few of us understand the how and why of jetting from New York to London in six hours. How does a plane stay in the air? Can turbulence bring it down? What is windshear? How good are the security checks? Patrick Smith, an airline pilot and author of Salon.com's popular column, "Ask the Pilot," unravels the secrets and tells you all there is to know about the strange and fascinating world of commercial flight. He offers: A nuts and bolts explanation of how planes fly Insights into safety and security Straight talk about turbulence, air traffic control, windshear, and crashes The history, color, and controversy of the world's airlines The awe and oddity of being a pilot The poetry and drama of airplanes, airports, and traveling abroad In a series of frank, often funny explanations and essays, Smith speaks eloquently to our fears and curiosities, incorporating anecdotes, memoir, and a life's passion for flight. He tackles our toughest concerns, debunks conspiracy theories and myths, and in a rarely heard voice dares to return a dash of romance and glamour to air travel.

Author: Stephen K. Cusick
Publisher: McGraw Hill Professional
ISBN: 125964183X
Category : Transportation
Languages : en
Pages : 561

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Book Description
Up-To-Date Coverage of Every Aspect of Commercial Aviation Safety Completely revised edition to fully align with current U.S. and international regulations, this hands-on resource clearly explains the principles and practices of commercial aviation safety—from accident investigations to Safety Management Systems. Commercial Aviation Safety, Sixth Edition, delivers authoritative information on today's risk management on the ground and in the air. The book offers the latest procedures, flight technologies, and accident statistics. You will learn about new and evolving challenges, such as lasers, drones (unmanned aerial vehicles), cyberattacks, aircraft icing, and software bugs. Chapter outlines, review questions, and real-world incident examples are featured throughout. Coverage includes: • ICAO, FAA, EPA, TSA, and OSHA regulations • NTSB and ICAO accident investigation processes • Recording and reporting of safety data • U.S. and international aviation accident statistics • Accident causation models • The Human Factors Analysis and Classification System (HFACS) • Crew Resource Management (CRM) and Threat and Error Management (TEM) • Aviation Safety Reporting System (ASRS) and Flight Data Monitoring (FDM) • Aircraft and air traffic control technologies and safety systems • Airport safety, including runway incursions • Aviation security, including the threats of intentional harm and terrorism • International and U.S. Aviation Safety Management Systems

Author: David Timothy Duval
Publisher: Channel View Publications
ISBN: 1845412419
Category : Business & Economics
Languages : en
Pages : 341

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Book Description
The global growth of tourism has been matched by the significant growth in transport networks. In many ways, transport and tourism can be considered mutually dependent. Understanding the dimensions of tourism requires an understanding of how transport is governed, regulated and operated and how it subsequently facilitates tourism development. This book provides an overview of the relationships between various modes and types of transport and tourism. It views transport through various lenses, including inter-governmental regulations, national government regulation, the scope of transport networks and how this influences the shape of tourism, and the marketing and management of transport operations. The book ends with some considerations for the future of transport and tourism, including the management of environmental consequences and new forms of tourism-related transport.

Author: Benjamin M. Miller
Publisher:
ISBN: 9781977404275
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
Passenger air travel is at an all-time high, and airports are investing in the infrastructure needed to meet demand. This report contains a comprehensive review of the role of the federal government in airport infrastructure funding and financing.

Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Publisher:
ISBN:
Category : Aeronautics, Commercial
Languages : en
Pages : 312

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Author: Barbara Sturken Peterson
Publisher: Portfolio Trade
ISBN: 9781591841111
Category : Airlines
Languages : en
Pages : 0

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Book Description
The definitive, behind-the-scenes story of the most innovative airline in America A few years ago, an unknown entrepreneur named David Neeleman uprooted his wife and nine kids from Utah to New York, dreaming of a bold new company that would make jaded travelers fall in love with flying again. Barbara S. Peterson has been reporting on JetBlue since the “Jet who?” days when few outsiders believed in the company. Drawing on exclusive interviews with more than seventy-five insiders, from mechanics on the tarmac to the CEO, she weaves together a dynamic story of how JetBlue has blended outstanding customer service, inspirational leadership, savvy marketing, and disciplined financial management to come out on top. “It’s fun to read about simple ideas that change the way we do things . . . and it’s always fun to watch the whoosh of good ideas hit the brick walls of habit and bureaucracy. . . .The smart, fast, little guy wins!” —Los Angeles Times “A quick, breezy read studded with mini-profiles, snippets of aviation history and amusing anecdotes.” —The Wall Street Journal “An engaging peek into the open cockpits of the airline industry, its foibles and pitfalls, written by someone who knows the industry, yet still loves to fly. This book is the chronicle of one little airline that could.” —Book Page “Peterson moves beyond personalities to detail how Neeleman crafted more of a branded travel experience than an airline.” —BusinessWeek “[Peterson] gets the inside scoop on JetBlue’s quirky corporate culture and Neeleman’s fresh approach to an antiquated business model.” —Advertising Age

Author: Federal Aviation Administration (U.S.)
Publisher: Government Printing Office
ISBN: 016092071X
Category : Transportation
Languages : en
Pages : 142

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Book Description
The 2013 Plan serves as a roadmap of the FAA’s ongoing transition to NextGen and provides an overview of the benefits aircraft operators and passengers are receiving from recent NextGen improvements. NextGen is the shift to smarter, satellite-based and digital technologies and new procedures to make air travel more convenient, predictable and environmentally friendly. Highlights of the Plan include the latest on metroplex initiatives, Performance Based Navigation growth, Automatic Dependent Surveillance-Broadcast deployments, surface collaboration and plans for future benefits. The plan devotes an entire chapter to general aviation and recognizes the growing role of this important stakeholder.