ITIL Service Strategy PDF Download

Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 9780113313044
Category : Business & Economics
Languages : en
Pages : 483

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Book Description
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Author:
Publisher:
ISBN: 9780615974422
Category :
Languages : en
Pages :

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Book Description

Author: James Ballentine
Publisher: IBM Redbooks
ISBN: 0738436925
Category : Computers
Languages : en
Pages : 354

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Book Description
Across numerous vertical industries, enterprises are challenged to improve processing efficiency as transactions flow from their business communities to their internal systems and vice versa, simplify management and expansion of the external communities, accommodate customer and supplier preferences, govern the flow of information, enforce policy and standards, and protect sensitive information. Throughout this process, external partners must be on-boarded and off-boarded, information must flow across multiple communications infrastructures, and data must be mapped and transformed for consumption across multiple applications. Some transactions require synchronous or real-time processing while others are of a more periodic nature. For some classes of customer or supplier, the enterprise might prefer a locally-managed, on-premise solution. For some types of communities (often small businesses), an as-a-Service solution might be the best option. Many large enterprises combine the on-premise and as-a-Service approach to serve different categories of business partners (customers or suppliers). This IBM® Redbooks® publication focuses on solutions for end-to-end integration in complex value chains and presents several end-to-end common integration scenarios with IBM Sterling and IBM WebSphere® portfolios. We believe that this publication will be a reference for IT Specialists and IT Architects implementing an integration solution architecture involving IBM Sterling and IBM WebSphere portfolios.

Author: Axelos
Publisher:
ISBN: 9780113316380
Category : Electronic books
Languages : en
Pages :

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Book Description
Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --

Author: Axel Buecker
Publisher: IBM Redbooks
ISBN: 0738437891
Category : Computers
Languages : en
Pages : 240

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Book Description
Security is a major consideration in the way that business and information technology systems are designed, built, operated, and managed. The need to be able to integrate security into those systems and the discussions with business functions and operations exists more than ever. This IBM® Redbooks® publication explores concerns that characterize security requirements of, and threats to, business and information technology (IT) systems. This book identifies many business drivers that illustrate these concerns, including managing risk and cost, and compliance to business policies and external regulations. This book shows how these drivers can be translated into capabilities and security needs that can be represented in frameworks, such as the IBM Security Blueprint, to better enable enterprise security. To help organizations with their security challenges, IBM created a bridge to address the communication gap between the business and technical perspectives of security to enable simplification of thought and process. The IBM Security Framework can help you translate the business view, and the IBM Security Blueprint describes the technology landscape view. Together, they can help bring together the experiences that we gained from working with many clients to build a comprehensive view of security capabilities and needs. This book is intended to be a valuable resource for business leaders, security officers, and consultants who want to understand and implement enterprise security by considering a set of core security capabilities and services.

Author:
Publisher:
ISBN: 9780113314935
Category :
Languages : en
Pages : 176

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Book Description
This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Author: Fidel Prieto Estrada
Publisher: Packt Publishing Ltd
ISBN: 1787280756
Category : Computers
Languages : en
Pages : 358

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Book Description
WSO2 Made Simple – dive deep into the core concepts of WSO2 to overcome the challenges faced while using the Enterprise Integrator About This Book Design, create, and publish services in the WSO2 technology Integrate the WSO2 Enterprise Integrator with other components and servers Log and test deployed services Who This Book Is For If you are a Java solutions architect or developer and are keen to understand how to build enterprise applications with WSO2, this book is for you. No prior knowledge of WSO2 is expected. What You Will Learn Configure WSO2 Enterprise Integrator server in a production environment Create SOAP Proxies and REST APIs Interact with WSO2 Message Broker Write services using the new language: Ballerina Schedule automatic tasks for the services you create Manage log messages depending on the log level of the system Integrate with social networks such as Twitter, Facebook, Instagram, and Yammer Test SOAP Services using the Tryit feature and SoapUI tool Work with Quality of Services In Detail WSO2 Enterprise Integrator brings together the most powerful servers provided by the WSO2 company for your SOA infrastructure. As an Enterprise Service Bus (ESB), WSO2 Enterprise Integrator provides greater flexibility and agility to meet growing enterprise demands, whereas, as a Data Services Server (DSS), it provides an easy-to-use platform for integrating data stores, creating composite views across different data sources, and hosting data services. Using real-world scenarios, this book helps you build a solid foundation in developing enterprise applications with powerful data integration capabilities using the WSO2 servers. The book gets you started by brushing up your knowledge about SOA architecture and how it can be implemented through WSO2. It will help build your expertise with the core concepts of ESB such as building proxies, sequences, endpoints, and how to work with these in WSO2. Going further, you will also get well-acquainted with DSS data service concepts such as configuring data services, tasks, events, testing, and much more. The book will also cover API management techniques. Along with ESB and DSS, you will also learn about business process servers, the rules server and other components that together provide the control and robustness your enterprise applications will need. With practical use cases, the book covers typical daily scenarios you will come across while using these servers to give you hands-on experience. Style and approach The book is a complete guide and helps you get the right start—from understanding SOA architectures to getting valuable experience with two important integration servers such as ESB and DSS. It will include some real-world practical scenarios to help you master the best practices followed right across the industry and overcome the challenges you're likely to face on a daily basis.

Author: Shahir Daya
Publisher: IBM Redbooks
ISBN: 0738440817
Category : Computers
Languages : en
Pages : 170

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Book Description
Microservices is an architectural style in which large, complex software applications are composed of one or more smaller services. Each of these microservices focuses on completing one task that represents a small business capability. These microservices can be developed in any programming language. They communicate with each other using language-neutral protocols, such as Representational State Transfer (REST), or messaging applications, such as IBM® MQ Light. This IBM Redbooks® publication gives a broad understanding of this increasingly popular architectural style, and provides some real-life examples of how you can develop applications using the microservices approach with IBM BluemixTM. The source code for all of these sample scenarios can be found on GitHub (https://github.com/). The book also presents some case studies from IBM products. We explain the architectural decisions made, our experiences, and lessons learned when redesigning these products using the microservices approach. Information technology (IT) professionals interested in learning about microservices and how to develop or redesign an application in Bluemix using microservices can benefit from this book.

Author: Elisabeth Stahl
Publisher: IBM Redbooks
ISBN: 0738451207
Category : Computers
Languages : en
Pages : 76

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Book Description
This IBM® RedpaperTM is the second in a series that addresses the performance and capacity considerations of the evolving cloud computing model. The first Redpaper publication (Performance Implications of Cloud Computing, REDP-4875) introduced cloud computing with its various deployment models, support roles, and offerings along with IT performance and capacity implications associated with these deployment models and offerings. In this redpaper, we discuss lessons learned in the two years since the first paper was written. We offer practical guidance about how to select workloads that work best with cloud computing, and about how to address areas, such as performance testing, monitoring, service level agreements, and capacity planning considerations for both single and multi-tenancy environments. We also provide an example of a recent project where cloud computing solved current business needs (such as cost reduction, optimization of infrastructure utilization, and more efficient systems management and reporting capabilities) and how the solution addressed performance and capacity challenges. We conclude with a summary of the lessons learned and a perspective about how cloud computing can affect performance and capacity in the future.

Author: Marlon Dumas
Publisher: Springer
ISBN: 3662565099
Category : Computers
Languages : en
Pages : 546

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Book Description
This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.