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Author: Jane Chittenden Publisher: Van Haren ISBN: 9087536178 Category : Architecture Languages : en Pages : 87
Book Description
IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications); b) an appropriate governance framework; c) selecting the right individuals, with appropriate authority in key roles; d) the appropriate use of external expert advice; e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; f) effective relationship management, with mutual respect and good communications; g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise. This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.
Author: Jane Chittenden Publisher: Van Haren ISBN: 9087536178 Category : Architecture Languages : en Pages : 87
Book Description
IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications); b) an appropriate governance framework; c) selecting the right individuals, with appropriate authority in key roles; d) the appropriate use of external expert advice; e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; f) effective relationship management, with mutual respect and good communications; g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise. This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.
Author: Pierre Bernard Publisher: Van Haren ISBN: 9087538790 Category : Education Languages : en Pages : 412
Book Description
Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include:Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency with high impact on IT organisationsEconomic pressures: require IT organisations to more closely align with business imperatives.The outcome has been an explosion of standards and frameworks each designed to support the IT organisation as it demonstrates to the world that they are the rock of an organisation: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organisation can adopt them all and many were created without sufficient considerations for interoperability.The IT Service (in 2 parts) looks at the key and very simple goals of an IT organisation and clearly and succinctly presents to the reader the best rock solid elements in the Industry. It then shows how all the key elements can easily crystallise together with great templates and check-lists.In Part 1 (another book) the reader is presented with the simple objectives that the IT department really must address.In Part 2 (this book) the reader gains expert advice on how the components of IT Service are crystallised in a real environment. There s a delightfully simple set of steps:OVERVIEW OF THE SERVICE DESIGN PACKAGETHE SERVICE STRATEGYASPECTS Of SERVICE DESIGNOUTPUTS OF THE SERVICE DESIGN PHASEOUTPUTS OF THE SERVICE TRANSITION PHASEOUTPUTS OF THE SERVICE OPERATION PHASEWithin these the Author gives a very simple set of templates (or tells you where they are to be found), practical guidance and very simple checklists. It s up the reader how far you develop each stage: a lot depends on the nature of your business of course. The joy of this approach is that the reader knows that all basic components are identified -- and that more extensive resources are referred to if the reader wishes to extend.
Author: Suzanne Rivard Publisher: Routledge ISBN: 1317467922 Category : Business & Economics Languages : en Pages : 425
Book Description
This new volume in the "Advances in Management Information Systems" series presents the latest cutting-edge knowledge in IT outsourcing. As part of the growing business trend to outsourcing various operations, IT outsourcing both determines the governance of a vital organizational function and influences the processes of exploitation and exploration in all other functions of an enterprise. In keeping with the mission of the "AMIS" series, the editors of this volume have framed the domain of research and practice broadly. "Information Technology Outsourcing" provides leading edge research on both the variety of decisions regarding the outsourcing of IS services and the management of the relationship with service suppliers.
Author: Jane Chittenden Publisher: Van Haren Publishing ISBN: 9789087536169 Category : Education Languages : en Pages : 0
Book Description
IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications); b) an appropriate governance framework; c) selecting the right individuals, with appropriate authority in key roles; d) the appropriate use of external expert advice; e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; f) effective relationship management, with mutual respect and good communications; g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a ‘win-win’ approach when problems arise. This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.
Author: I. Oshri Publisher: Springer ISBN: 0230251072 Category : Business & Economics Languages : en Pages : 279
Book Description
This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.
Author: Solli-Sther, Hans Publisher: IGI Global ISBN: 1605667978 Category : Business & Economics Languages : en Pages : 268
Book Description
"This book provides a collection of methodologies and tools that can be used in managing relationships and performance of IT outsourcing"--Provided by publisher.
Author: Quentin W. Fleming Publisher: Project Management Institute ISBN: 162825629X Category : Business & Economics Languages : en Pages : 377
Book Description
Not all project procurements are the same. Unless the project carefully makes an assessment of the items it will make, versus the items it will buy, and then adequately plans for these purchases, the risks of performance will increase. Project procurements are simply sub-projects, which need to be managed well, not blindly delegated to an independent organization to buy for the project. Certain procurements, major complexity developments, creating something new, which does not exist, according to the project's unique specification, must be managed by the project team, and supported by the professional procurement organization. The project's team leader must assume the management responsibility. This book zeroes in on the effective management of that portion of the project which will be performed by another organization. It focuses on the procurement of scope from an organization outside of the project. Often, the success or failure of a project is dependent on how well the project can plan, define, solicit, authorize and manage this external relationship. This book has been updated to be consistent with Chapter 12 of the Fourth Edition of the PMBOK ® Guide, released by PMI in December 2008.
Author: Druicã, Elena Publisher: IGI Global ISBN: 1466615575 Category : Business & Economics Languages : en Pages : 326
Book Description
Right now is the time for new opinions and new ideas to be generated and be presented as a solution. With the ever changing economic status of society, prosperity depends on the ability to run and maintain an active equilibrium between society and individuals. Therefore, it is essential for both parties to promote innovation and creativity in order to enable a proper and valuable lifestyle. Digital Economy Innovations and Impacts on Society provides theoretical and practical approaches about digital economy, increasing peoples awareness on what the digital economy is and exactly what competitive advantages exist to provide information technology and innovation as its main resources. This publication focuses on rethinking the classical economic theory in the context of new technology, information, and innovation, making it a publication that brings the best research to the forefront for economics and social researchers, academicians, professionals and practitioners.
Author: Albert Plugge Publisher: Springer ISBN: 1137030453 Category : Business & Economics Languages : en Pages : 150
Book Description
Through case studies this volume provides evidence that a link between sourcing capabilities and organizational structure contributes to a positive sourcing performance. Reveals that providers who are able to adapt to changing client circumstances, whilst establishing a fit, succeed in achieving a sustainable performance.
Author: Chew, Eng K. Publisher: IGI Global ISBN: 1466625139 Category : Business & Economics Languages : en Pages : 620
Book Description
"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources"--Provided by publisher.
Author: Jane Chittenden
Author: Jane Chittenden
Author: Pierre Bernard
Author: Suzanne Rivard
Author: Jane Chittenden
Author: I. Oshri
Author: Solli-Sther, Hans
Author: Quentin W. Fleming
Author: Druicã, Elena
Author: Albert Plugge
Author: Chew, Eng K.