Proceedings of the XIV INTERNATIONAL SYMPOSIUM SYMORG 2014 PDF Download

Author: Aleksandar Marković
Publisher: FON
ISBN: 8676802955
Category : Business & Economics
Languages : en
Pages : 1795

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Author: Edward Humphreys
Publisher: Artech House
ISBN: 1608079317
Category : Computers
Languages : en
Pages : 239

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Book Description
Authored by an internationally recognized expert in the field, this expanded, timely second edition addresses all the critical information security management issues needed to help businesses protect their valuable assets. Professionals learn how to manage business risks, governance and compliance. This updated resource provides a clear guide to ISO/IEC 27000 security standards and their implementation, focusing on the recent ISO/IEC 27001. Moreover, readers are presented with practical and logical information on standard accreditation and certification. From information security management system (ISMS) business context, operations, and risk, to leadership and support, this invaluable book is your one-stop resource on the ISO/IEC 27000 series of standards.

Author: Victoriano Gomez Garrido
Publisher: Van Haren
ISBN: 908753762X
Category : Education
Languages : en
Pages : 152

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Book Description
IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services.The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.

Author: Martin Kellermann
Publisher: World Bank Publications
ISBN: 1464813728
Category : Business & Economics
Languages : en
Pages : 275

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Book Description
In a modern world with rapidly growing international trade, countries compete less based on the availability of natural resources, geographical advantages, and lower labor costs and more on factors related to firms' ability to enter and compete in new markets. One such factor is the ability to demonstrate the quality and safety of goods and services expected by consumers and confirm compliance with international standards. To assure such compliance, a sound quality infrastructure (QI) ecosystem is essential. Jointly developed by the World Bank Group and the National Metrology Institute of Germany, this guide is designed to help development partners and governments analyze a country's quality infrastructure ecosystems and provide recommendations to design and implement reforms and enhance the capacity of their QI institutions.

Author: Barry L. Williams
Publisher: CRC Press
ISBN: 1482209640
Category : Business & Economics
Languages : en
Pages : 155

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Book Description
Although compliance standards can be helpful guides to writing comprehensive security policies, many of the standards state the same requirements in slightly different ways. Information Security Policy Development for Compliance: ISO/IEC 27001, NIST SP 800-53, HIPAA Standard, PCI DSS V2.0, and AUP V5.0 provides a simplified way to write policies that meet the major regulatory requirements, without having to manually look up each and every control. Explaining how to write policy statements that address multiple compliance standards and regulatory requirements, the book will help readers elicit management opinions on information security and document the formal and informal procedures currently in place. Topics covered include: Entity-level policies and procedures Access-control policies and procedures Change control and change management System information integrity and monitoring System services acquisition and protection Informational asset management Continuity of operations The book supplies you with the tools to use the full range of compliance standards as guides for writing policies that meet the security needs of your organization. Detailing a methodology to facilitate the elicitation process, it asks pointed questions to help you obtain the information needed to write relevant policies. More importantly, this methodology can help you identify the weaknesses and vulnerabilities that exist in your organization. A valuable resource for policy writers who must meet multiple compliance standards, this guidebook is also available in eBook format. The eBook version includes hyperlinks beside each statement that explain what the various standards say about each topic and provide time-saving guidance in determining what your policy should include.

Author: Jan van Bon
Publisher: Van Haren
ISBN: 9401801339
Category : Architecture
Languages : en
Pages : 237

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Book Description
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Author: Iñaki Heras-Saizarbitoria
Publisher: Springer
ISBN: 3319656759
Category : Business & Economics
Languages : en
Pages : 218

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Book Description
This book is a comprehensive reference on ISO management system standards and their implementation. The impacts that ISO 9001 and ISO 14001 have had on business performance are analyzed in depth, and up-to-date perspectives are offered on the integration of these and other management standards (e.g. SA8000, ISO/TS 16949). Detailed information is provided on the signaling value of different management standards and on the new ISO standards for management systems, such as ISO 50001 and ISO 45001, relating to energy management and occupational health and safety. The role of audits in ensuring compliance with the standards and achievement of objectives is also carefully considered. The volume examines avenues for further research and emerging challenges. In offering an integrated, holistic perspective on ISO management system standards, this book will have wide appeal for academics, public decision-makers, and practitioners in the field of quality and environmental management.

Author: Mark O'Loughlin
Publisher: Van Haren
ISBN: 9087535724
Category : Architecture
Languages : en
Pages : 177

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Book Description
The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

Author:
Publisher: World Bank Publications
ISBN: 0821368958
Category : Business & Economics
Languages : en
Pages : 324

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Book Description
This book responds to the challenge of providing a comprehensive account of quality systems for private sector development: what works and what doesnt on the ground, and why. This volume provides a thorough analysis of the diversity of institutions, linkages, and arrangements involved in quality systems, identifying success factors in countries quality strategies. It explains why quality and standards matter for export growth, for productivity, for industrial upgrading, and for diffusion of innovation, all central ingredients in improving economic growth and generating real gains in poverty reduction. It provides a detailed blue print for implementing effective National Quality Systems. Quality and Standards Matter is a valuable tool for policymakers confronted with the challenges of building trade competitiveness in the new global economy.

Author: itSMF International
Publisher: Van Haren
ISBN: 9401801347
Category : Architecture
Languages : en
Pages : 213

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Book Description
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.