Author: Ralph L. DayPublisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 174
Book Description
International Fare in Consumer Satisfaction and Complaining Behavior
Author: Ralph L. DayPublisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 174
Book Description
International Fare in Consumer Satisfaction and Complaining Behavior
Author: International Fare in Consumer Satisfaction and Complaining Behavior
Author: Ralph L. DayPublisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 166
Book Description
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Author: Global Perspectives in Cross-Cultural and Cross-National Consumer Research
Author: Erdener KaynakPublisher: Routledge
ISBN: 113658837X
Category : Business & Economics
Languages : en
Pages : 252
Book Description
Global Perspectives in Cross-Cultural and Cross-National Consumer Research deals with several important issues crucial for greater understanding of international and cross-cultural consumer behavior. This understanding in turn can provide international marketers with valuable insights, such as conditions under which globalization may or may not work. The coverage in this book is interdisciplinary in nature, and the chapters discuss several constructs (intermediary variables, processes, and also other environmental influences) related to social, personal, and psychological components or consequences of culture. The book begins with a conceptual model of the effect of culture on consumer behavior, with the components and consequences of the cultural influences clearly identified in terms of social, personal, and psychological factors. The following chapters discuss general issues related to globalization and standardization, present conceptual approaches to propositions relating to multicultural contexts, and address consumer complaining behavior and responses to advertising. There are five chapters on empirical and methodological studies conducted in specific pairs of countries, with data obtained from Canada, Denmark, Japan, Germany, Poland, Romania, and the United States. In presenting readers with new information, Global Perspectives in Cross-Cultural and Cross-National Consumer Research spans these specific topics: the nature of cultural influence on consumer behavior globalization versus customization of international marketing strategy individualism versus collectivism right versus left symbolism product involvement consumer response to information technology interdependent versus independent cultures The contributors are well-known scholars in the international/cross-cultural marketing field; their chapters present state-of-the-art developments in this area. The coverage of the material is interdisciplinary in nature and is likely to benefit a broad audience, especially academic researchers in international or cross-cultural consumer research and librarians of research-oriented schools, universities, or organizations.
Improving Your Measurement of Customer Satisfaction
Author: Terry G. VavraPublisher: Quality Press
ISBN: 0873898303
Category : Business & Economics
Languages : en
Pages : 509
Book Description
Since more and more attention is being focused on customer value management, it's important to have a resource that synthesizes many bodies of research about how to obtain and interpret customer satisfaction data. It also provides the rationale, identifies opportunities, and suggests specific programs to improve the measurement of customer satisfaction in your organization.!--nl--Serving as a single reference for customer satisfaction measurement technology, this book describes and teaches the five critical skills that should be part of each of your projects. *Sampling/customer-participant selection Questionnaire design *Interviewing/survey administration *Data analysis *Quality function deployment-building action plans This book is an ideal follow-up and companion to the book by Bob E. Hayes, Measuring Customer Satisfaction. Contents: The Philosophy of Customer Satisfaction, Gaining Access to Customers, Identifying Key Measurement Issues, Designing the Questionnaire, Collecting Satisfaction Data, The Data Cube-A New Way to Look at CSM Data Analysis, Basic Tools of CSM Analysis, Reporting Basics-A Graphical Approach, Monitoring Changes in Importance, How to Achieve "Buy-In" of Results Globalizing Satisfaction Measurement
A Meta-analysis for Antecedents of Consumer Satisfaction and Dissatisfaction
Author: Wen-Jan TuanConceptual and Empirical Contributions to Consumer Satisfaction and Complaining Behavior
Author: A CRITICAL REVIEW OF CONSUMER SATISFACTION
Author: YOUJAE YIHealth Care Marketing
Author: Philip D. CooperPublisher: Jones & Bartlett Learning
ISBN: 9780834205277
Category : Hastahane ekonomisi
Languages : en
Pages : 548
Book Description
Health Care Marketing: A Foundation for Managed Quality builds on tradition and delivers the very latest answers to the whats, whys, and hows of making effective marketing a reality in your health care organization. Included are journal articles, book chapters, scholarly papers, editorials, research reports, and case studies, all gathered here in a single timely and comprehensive source.