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Author: Harlan Schillinger Publisher: ISBN: 9780996360005 Category : Languages : en Pages :
Book Description
This books focuses on the team, the unsung heroes of your business, the individuals who are communicating with your prospects, clients and patients by telephone. These people are also known as the first impressions director, the front desk, the receptionist, the sales team, customer service and the call center. Our goal is to shine a bright light on the team so that the business owner, CEO, COO -- from the top down -- is reminded how critical these individuals are to their bottom line.
Author: Harlan Schillinger Publisher: ISBN: 9780996360005 Category : Languages : en Pages :
Book Description
This books focuses on the team, the unsung heroes of your business, the individuals who are communicating with your prospects, clients and patients by telephone. These people are also known as the first impressions director, the front desk, the receptionist, the sales team, customer service and the call center. Our goal is to shine a bright light on the team so that the business owner, CEO, COO -- from the top down -- is reminded how critical these individuals are to their bottom line.
Author: Nancy S. Jecker Publisher: Jones & Bartlett Publishers ISBN: 1449635865 Category : Law Languages : en Pages : 637
Book Description
Bioethics: An Introduction to the History, Methods, and Practice, Third Edition provides readers with a modern and diverse look at bioethics while also looking back at early bioethics cases that set ethical standards in healthcare. It is well suited for advanced undergraduate and graduate students who plan to pursue careers in nursing, allied health, or medicine, as well as professionals seeking a comprehensive reference in the field. The authors retain the unique three-pronged approach, discussing the history, the methods, and the practice of bioethics. This approach provides students with a breadth of information, focusing on all sides of the issue, which will allow them to think critically about current bioethical topics. The third edition is updated throughout with new information and cases including, the latest on genetics and reproductive technology, physician-assisted suicide, as well as numerous new cases.
Author: D. Moore Publisher: Springer ISBN: 1137025190 Category : Education Languages : en Pages : 412
Book Description
Moore asks the question of whether and under what conditions experience constitutes a legitimate source of knowledge and learning in higher education. Drawing on theory and research, the book addresses three types of challenges and opportunities facing experiential educators: the epistemological, the pedagogical, and the institutional.
Author: Kathleen Kufeldt Publisher: Wilfrid Laurier Univ. Press ISBN: 0889207399 Category : Political Science Languages : en Pages : 492
Book Description
In 1994 a group of researchers and decision makers met to discuss the state of child welfare. Also present were a few practitioners and two youth in care. Six years later, when they met again, the number of practitioners and youth had grown considerably and were joined by a strong contingent of foster parents. Thus the findings and insights presented were affirmed or challenged by those most affected -- those on the front line. It was an exciting event, worth capturing in book form. Kathleen Kufeldt and Brad McKenzie have gathered the papers presented at the 2000 Symposium and have organised them under four themes: incidence and characteristics of child maltreatment; the continuum of care; policy and practice; and future directions. An analysis and synthesis of the work informs each of these themes, while an eight-point research agenda developed in an earlier symposium is used to assess developments to date and provide guidance for the future.
Author: Megan Torrance Publisher: Association for Talent Development ISBN: 1949036510 Category : Business & Economics Languages : en Pages : 237
Book Description
Discover Agile for Better Instructional Design To serve business needs amid greater volatility and uncertainty in the workplace, learning and development professionals need project management methods that can keep up. Enter Agile. Popular in the software development space as an approach to project management, Agile when applied to instructional design provides a framework for adapting to change as it happens and for delivering the content most needed by learners. Agile for Instructional Designers proposes using Agile methodology to manage training projects and highlights where traditional linear processes have failed the business and the end users. Recognizing that software development and instructional design have different needs and outcomes, author Megan Torrance developed the LLAMATM methodology. Her approach adapts the common phases of ADDIE to incorporate the incremental, iterative nature of Agile projects. It allows learners to test and evaluate which features or design functions work before they’re finalized. It also offers a way to accommodate inevitable mid-project modifications pushed by stakeholders, subject matter experts, or organizational leaders. With templates for goal alignment, learner personas, scope definition, estimating, planning, and iterative development, Agile for Instructional Designers is the resource you need to embrace change in learning and development.
Author: Harlan Schillinger
Author: Harlan Schillinger
Author: United States. General Accounting Office
Author: 
Author: Vanishing Treasures Program (U.S.)
Author: Nancy Ann Silbergeld Jecker
Author: Nancy S. Jecker
Author: 
Author: D. Moore
Author: Kathleen Kufeldt
Author: Megan Torrance