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Author: John Carona Publisher: Greenleaf Book Group ISBN: 1626344639 Category : Business & Economics Languages : en Pages : 274
Book Description
How can your organization get Five Star reviews, from clients and employees? In 1979 John Carona founded Associa, a community association management company, with only one client. Under his leadership, Associa has evolved into the largest and most successful management company in North America. In his second book, In the Common Interest II: Embracing Five Star Customer Service, Carona shares the secrets of his success for those in the community management industry and any leader interested in the “how” of building a successful service business. Customer service is at the heart of his philosophy, guiding his employees in every action, communication, process, and relationship. It permeates every aspect of his company, from employee culture to client relationships. Carona does not brag about his success; he genuinely wants to help others create their own successes. He shares the details of his approach: Associa’s mission statement, four pillars, and five core values, as the tools for implementing his Five Star Customer Service Model. Each chapter includes easy-to-understand explanations of these tenets, a “Service in Action” case study, and self-assessment questions that readers can use to guide their own organizational development. You will walk away with a thorough understanding of the importance of customer service and how to implement similar policies and practices to help your own organization be the best it can be.
Author: John Carona Publisher: Greenleaf Book Group ISBN: 1626344639 Category : Business & Economics Languages : en Pages : 274
Book Description
How can your organization get Five Star reviews, from clients and employees? In 1979 John Carona founded Associa, a community association management company, with only one client. Under his leadership, Associa has evolved into the largest and most successful management company in North America. In his second book, In the Common Interest II: Embracing Five Star Customer Service, Carona shares the secrets of his success for those in the community management industry and any leader interested in the “how” of building a successful service business. Customer service is at the heart of his philosophy, guiding his employees in every action, communication, process, and relationship. It permeates every aspect of his company, from employee culture to client relationships. Carona does not brag about his success; he genuinely wants to help others create their own successes. He shares the details of his approach: Associa’s mission statement, four pillars, and five core values, as the tools for implementing his Five Star Customer Service Model. Each chapter includes easy-to-understand explanations of these tenets, a “Service in Action” case study, and self-assessment questions that readers can use to guide their own organizational development. You will walk away with a thorough understanding of the importance of customer service and how to implement similar policies and practices to help your own organization be the best it can be.
Author: John Carona Publisher: Greenleaf Book Group ISBN: 1937110559 Category : Business & Economics Languages : en Pages : 241
Book Description
Across America, community associations are flourishing. As a growing number of residents have discovered, these communities offer a new way of living together--one that protects and enhances property values, allows people to support their mutual interests, and promotes harmony and cooperation. In the Common Interest reveals the phenomenal growth of this lifestyle, and explains how the modern community association benefits not only residents but also the country at large. Author John Carona outlines the pros and cons of these communities, plus prescriptive advice for how we can make them even better. To bring his points to life, Carona weaves throughout the book the fictional story of David and Sandra, a couple whose experiences bust many myths about community living. Whether you're considering living in a community association or whether you currently reside or govern in one, you'll be enriched and empowered by the wealth of knowledge contained in this book--and inspired by Carona's vision of how we can continue to build the new American community.
Author: Céline Spector Publisher: John Wiley & Sons ISBN: 1509516522 Category : Philosophy Languages : en Pages : 196
Book Description
Jean-Jacques Rousseau is one of the most controversial philosophers of the eighteenth century, and his groundbreaking work still provokes heated debate in contemporary political theory. In this book, Céline Spector, one of the world’s foremost experts on Rousseau’s thought, provides an accessible introduction to his moral, social and political theory. She explores the themes and central concepts of his thought, ranging from the state of nature, the social contract and the general will to natural and political freedom, religion and education. She combines a skilful exposition of Rousseau as a ‘man of paradoxes’ with a discussion of his often-overlooked ideas on knowledge, political economy and international relations. The book traces both the overall unity and the significant changes in Rousseau’s philosophy, accounting for its complexity and for the importance of its legacy. It will be essential reading for scholars, students and general readers interested in the Enlightenment and more broadly in the history of modern political thought and philosophy.
Author: American Bar Association. House of Delegates Publisher: American Bar Association ISBN: 9781590318737 Category : Law Languages : en Pages : 216
Book Description
The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Author: Wayne S. Hyatt Publisher: ISBN: Category : Business & Economics Languages : en Pages : 688
Book Description
This second edition of the pioneering Hyatt and French Community Association Law coursebook is an ideal vehicle for introducing students to this increasingly important subject. From housing just 2 million Americans in 1970, common interest communities had grown to house 57 million, or 19% of the American population, by 2006. Community associations, which manage these communities, bear similarities to not-for-profit corporations, municipal governments, and trusts, but are different. The evolving body of community association law draws from all these fields but reflects the unique character and needs of common interest communities. Reflecting the expertise of its authors, the book combines academic rigor and practical knowledge. Primary materials include important cases, statutes (including proposed revisions to UCIOA), the Restatement (Third) of Property, Servitudes, and references to the growing body of literature on gated communities, co-housing developments, private governments, and other property regimes used to avoid the tragedy of the commons in groups that hold common property.
Author: Justine Bendel Publisher: Taylor & Francis ISBN: 1000953602 Category : Law Languages : en Pages : 282
Book Description
In a world of growing public interest in global matters and criticisms of multilateralism to adequately address them, the role of international courts and tribunals in the resolution of disputes is shifting. A central aspect of this shift is whether and how international courts and tribunals can be used to resolve such disputes in the public interest. This practice, referred to as public interest litigation, is the object of this collection, which identifies some recent developments, trends and prospects in this growing practice. Its aim is to assess the degree to which the bilateral design of international courts and tribunals can adapt to the shift towards a public approach to international litigation. Engaging with various fields where public interest litigation exists – such as human rights, climate change, global health and criminal law – it identifies recent developments, trends and prospects in this practice. The selected pieces provide a flavour of the types of issues that have arisen before international judicial bodies – for instance, the International Court of Justice, the International Tribunal for the Law of the Sea, international arbitral tribunals, regional human rights bodies or criminal courts – and explores issues that may arise in the future
Author: Publisher: ISBN: Category : Administrative law Languages : en Pages : 308
Book Description
Special edition of the Federal Register, containing a codification of documents of general applicability and future effect ... with ancillaries.
Author: John Carona
Author: John Carona
Author: John Carona
Author: Céline Spector
Author: American Bar Association. House of Delegates
Author: Wayne S. Hyatt
Author: Justine Bendel
Author: United States. General Accounting Office
Author: United States. Securities and Exchange Commission
Author: 
Author: United States. Congress