Practical Performance Measurement PDF Download

Author: Stacey Barr
Publisher:
ISBN: 9780992383701
Category : Employees
Languages : en
Pages :

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Author: Dean Spitzer
Publisher: AMACOM
ISBN: 0814430090
Category : Business & Economics
Languages : en
Pages : 312

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Book Description
Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Spitzer’s "socialization of measurement" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. This book gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

Author: Harry P Hatry
Publisher: Rowman & Littlefield
ISBN: 1493083031
Category : Political Science
Languages : en
Pages : 343

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Book Description
Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Author: James C. McDavid
Publisher: SAGE Publications
ISBN: 145228959X
Category : Social Science
Languages : en
Pages : 561

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Book Description
Program Evaluation and Performance Measurement: An Introduction to Practice, Second Edition offers an accessible, practical introduction to program evaluation and performance measurement for public and non-profit organizations, and has been extensively updated since the first edition. Using examples, it covers topics in a detailed fashion, making it a useful guide for students as well as practitioners who are participating in program evaluations or constructing and implementing performance measurement systems. Authors James C. McDavid, Irene Huse, and Laura R. L. Hawthorn guide readers through conducting quantitative and qualitative program evaluations, needs assessments, cost-benefit and cost-effectiveness analyses, as well as constructing, implementing and using performance measurement systems. The importance of professional judgment is highlighted throughout the book as an intrinsic feature of evaluation practice.

Author: Wendy Paynter
Publisher: Institute of Public Administration of Canada
ISBN: 9781550610475
Category :
Languages : en
Pages : 20

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Author: Wade D. Cook
Publisher: Springer Science & Business Media
ISBN: 0387241388
Category : Business & Economics
Languages : en
Pages : 417

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This volume addresses advanced DEA methodology and techniques developed for modeling unique new performance evaluation issues. Many numerical examples, real management cases and verbal descriptions make it very valuable for researchers and practitioners.

Author: National Research Council
Publisher: National Academies Press
ISBN: 0309181763
Category : Transportation
Languages : en
Pages : 52

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Book Description
In 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council (NRC) to carry out a series of assessments of project management at the Department of Energy (DOE). The final report in that series noted that DOE lacked an objective set of measures for assessing project management quality. The department set up a committee to develop performance measures and benchmarking procedures and asked the NRC for assistance in this effort. This report presents information and guidance for use as a first step toward development of a viable methodology to suit DOE's needs. It provides a number of possible performance measures, an analysis of the benchmarking process, and a description ways to implement the measures and benchmarking process.

Author: Mitchell Franklin
Publisher:
ISBN: 9781680922943
Category :
Languages : en
Pages : 746

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A less-expensive grayscale paperback version is available. Search for ISBN 9781680922936. Principles of Accounting is designed to meet the scope and sequence requirements of a two-semester accounting course that covers the fundamentals of financial and managerial accounting. This book is specifically designed to appeal to both accounting and non-accounting majors, exposing students to the core concepts of accounting in familiar ways to build a strong foundation that can be applied across business fields. Each chapter opens with a relatable real-life scenario for today's college student. Thoughtfully designed examples are presented throughout each chapter, allowing students to build on emerging accounting knowledge. Concepts are further reinforced through applicable connections to more detailed business processes. Students are immersed in the "why" as well as the "how" aspects of accounting in order to reinforce concepts and promote comprehension over rote memorization.

Author: Wilfred Kaydos
Publisher: CRC Press
ISBN: 9781420049053
Category : Technology & Engineering
Languages : en
Pages : 268

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Book Description
Mention the phrase "bottom line," and the immediate thought tends to focus on a company's financial performance. Think again! There's an equally important factor that carries tremendous impact on that final total: operational performance measures. Implementation of a performance improvement program can significantly improve a company's bottom line. Operational Performance Measurement: Increasing Total Productivity shows the way-featuring a new integrated theory of performance measurement, with a never-before-published measurement model that's applicable to any business activity. Practical procedures and guidelines directly identify the variables that should be measured; guidelines to develop measurement systems; and how to analyze, interpret, and use performance methods effectively. Numerous diagrams, tables and examples make the principles and procedures easy to understand and implement. While this performance measurement approach is simplicity itself, be prepared for powerful results! Managers can put the theory into action right away- giving them better control, improved performance, increased personal productivity-and an easier day at work! Operations, finance, administration and quality managers alike will find there's so much to gain when they're Operational Performance Measurement: Increasing Total Productivity ... and a better bottom line is just the beginning!

Author: Bjørn Andersen
Publisher: Asq Press
ISBN: 9780873895200
Category : Technology & Engineering
Languages : en
Pages : 188

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Book Description
Performance measurement is firmly entrenched in many aspects of our society: the grades we receive in school, the approval rating of our politicians, the statistics of our favorite athletes. However, most employees do not have an effective performance measurement system to evaluate and ultimately motivate them to perform better in their daily endeavors. Performance Measurement Explained: Designing and Implementing Your State-of-the-Art System is a complete and easy-to-use guide to establishing a performance measurement system in any organization. Written to be easy to use at any level, this book explains the systematic process for designing and implementing a performance measurement system. the best-selling authors provide a step-by-step performance measurement system design process, including information on what to measure, how to measure it, and how to evaluate the results. the book contains many illustrations and charts, with numerous examples and case studies. an outstanding guide for any manager looking to improve employee performance. I am confident that this will be a valuable book to many indivduals and companies. I have been looking for a tool like Performance Measurement Explained for a long time. - Jens W. Kuehne, Quality Engineer Detroit Diesel Corporation.