Implementing Lean ISO 9001 in Public Administration PDF Download

Author: Petter Ogland
Publisher:
ISBN: 9781365362347
Category :
Languages : en
Pages : 238

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Book Description
This book is based on a four-year study in a public sector organisation that starts by observing the nature of a "fake quality" culture, and then investigates the organisational methods of misrepresenting Lean ISO 9001 as a possibility for bootstrapping proper Lean ISO 9001. Contrary to common beliefs about how an anti-quality culture can never function as a basis for real Lean and real ISO 9001, the assumption in this book is that even the most dysfunctional organisation must be doing something right, so the quest is to identify seeds of opportunity and use this as a basis for cultivation.

Author: Douglas Meyer
Publisher: CRC Press
ISBN: 0429650531
Category : Business & Economics
Languages : en
Pages : 98

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Book Description
ISO 9000 is a comprehensive set of international standards for quality management and quality assurance. These standards ensure that companies effectively document all aspects of their quality management to show transparency and efficiency within all processes. They are not industry specific and pertain to organizations of any size. Continuous improvement is a key facet of the ISO 9001 standard (the particular standard that specifies requirements for a quality management system), but it does not explain how to implement or maintain this improvement. Lean production methodologies surely provide this crucial and tactical information. Adding Lean production methodologies to quality management systems effectively focuses these improvement activities. In the long run, it will save companies much time and money. This book, written in the novel format, discusses the symbiotic relationship between ISO 9001 and Lean as both can be seamlessly integrated. It shows how Lean provides the process improvements that are required by the ISO 9001 quality management system – Lean is crucial for identifying and removing waste from your processes, which ultimately creates greater customer value. In addition, the book shows the crucial financial benefits of this integration. This novel clearly illustrates that these two systems can function effectively is one understands the complex balance of standardization and change. ISO 9001 is clearly controlled and audited while Lean is often empowering, less meticulously audited, and rarely controlled. While presenting interesting characters and interactions, this fictional story embeds real-life manufacturing speak with a message of the importance of successful synergy between Lean practitioners, production leaders, and quality departments.

Author: Christopher G. Reddick
Publisher: Edward Elgar Publishing
ISBN: 1035315319
Category : Business & Economics
Languages : en
Pages : 439

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Book Description
Adopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the complex and dynamic nature of public services, it draws on cutting-edge research to identify responses to the unique challenges of the field.

Author: Milton P. Dentch
Publisher: Quality Press
ISBN: 0873899385
Category : Business & Economics
Languages : en
Pages : 109

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Book Description
The handbook is structured to guide organizations new to ISO 9001 through the process necessary to connect their current practices to the requirements of ISO 9001:2015. For organizations already certified to ISO 9001, it advises how to use your upgrade to ISO 9001:2015 as an opportunity to rebuild your QMS into a helpful asset in managing your business.

Author: A. Heri Iswanto
Publisher: CRC Press
ISBN: 100020992X
Category : Business & Economics
Languages : en
Pages : 140

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Book Description
Lean is a type of organizational change brought about through improvement methods based on cost reduction mechanism. The assumption is that by reducing costs, the organizations can work better and more efficiently. All changes in lean-based organizations are directed at reducing these costs by identifying and eliminating waste. The thinking is that cost reduction will increase efficiency since, basically, it removes process inefficiencies and decreases cycle time. Why are targets directed at cost reduction? Because costs are a crucial factor for sustainable business organization. Lean thinking cuts the value of scale production by looking at the existing waste in a process. Production remains the same, but the costs of goods production are reduced due to the elimination of waste in the process. As a result, companies do not have to increase their production if it is not required, giving companies an increase in average profits due to lean and the elimination of identified waste. The focus on cost reduction can be included in the overall lean concept since cost wasting is only a part of the existing waste. In other words, other waste can be converted into costs or perceived as a value. This book starts the mental process of organization change through lean thinking. It provides the background and history of lean, and then gets into how the lean process works. The author also discusses why an organization should implement lean as a method to increase quality and engage workers in the process, thereby increasing efficiency and, ultimately, profitability. Through case studies and examples from Indonesia, the author describes how to create a value stream to identify waste and discusses the concept of a pull system and its impact on the process.

Author: Tony L. Doherty
Publisher: Routledge
ISBN: 1134578229
Category : Business & Economics
Languages : en
Pages : 1134

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Book Description
The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes – A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains ‘why’ as well as ‘how’. The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing social enterprise and generating social capital has also been added. This text is both solidly practical and theoretically challenging and is supported by strong pedagogical features including: case studies and illustrative vignettes from public service managers working in Europe, Asia, Australia and the US; exercises and review questions. Students will develop learning skills that enable them to transfer their learning from one situation to another and thinking skills that enable them adapt the way that they apply their learning as circumstances change. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.

Author: Ron Basu
Publisher: Routledge
ISBN: 113634649X
Category : Business & Economics
Languages : en
Pages : 376

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Book Description
This is a comprehensive, user-friendly and hands-on book that is a single source of reference of tools and techniques for all quality practitioners. Implementing Six Sigma and Lean covers the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses. This book provides guidance on how to use these tools for different situations such as new start-up companies, stalled projects and the constant achievement of high quality in well-established quality regimes. Case studies are included that encourage the reader to respond in a practical situations and provide a good learning resource for courses. There are summaries of key elements and questions with exercises at the end of each chapter.

Author: Tom Taormina
Publisher: Prentice Hall
ISBN:
Category : Business & Economics
Languages : en
Pages : 360

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Book Description
ISO 9001:2000: A start-to-finish implementation guide to the newly updated ISO standard from two of the world's leading quality practitioners! -- The realist's guide to ISO 9001:2000 -- internal audits, choosing registrars, ensuring customer focus, measuring results, and much more. -- Dell's Asset Recovery Business (ARB): A start-to-finish ISO 9001 case study, from the insiders who made it happen! -- Moving ISO 9001 from "cost center" to "profit center"! To maintain their ISO 9001 certifications, organizations worldwide must upgrade to the brand-new ISO 9001:2000 standard. In this book, two of the world's leading quality practitioners present the most realistic, business-focused guide to ISO 9001:2000 implementation. The book's focus isn't on mere "conformance: " it shows companies how ISO 9001:2000 can support their key strategic initiatives -- and how to move ISO 9001:2000 from "cost center" to "profit center." Tom Taormina and Keith Brewer cover every aspect of ISO 9001:2000, including the new process model; the latest and most effective internal auditing techniques; how to select a registrar; how to reflect the new standard's requirements for customer focus and management involvement; and much more. In a start-to-finish ISO 9001 case study, the authors show how Dell's Asset Recovery Business (ARB) has gone beyond mere "compliance, " leveraging ISO 9001:2000 standards to build a fully integrated business management system that uses continuous improvement models to drive operational excellence and profitability.

Author: Zoe Radnor
Publisher:
ISBN: 9780415536448
Category : Business & Economics
Languages : en
Pages : 168

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Book Description
Public Sector organizations have experienced a rise in the use of business process improvement methodologies including Lean, Six Sigma, and their counterparts. The evidence of their implementation includes Health, Central Government, Local Government, Police and Fire Service organizations within the UK, Europe, Australia, and the US. The drivers for introducing business process improvement methodologies include government agendas, struggle with performance indicators, introduction of new leadership or technology, threat of competition, demand for increased efficiency and the need for service expansion with limited resources. The level of interest in Lean in Public Services is high as it is seen as a ‘solution’ to many of the performance, efficiency, and economic agendas currently prominent in the public sector. This book brings together a consolidated view supported through literature and empirical evidence on the why, what, how, and where of Lean in Public Services. It provides a history of Lean (and associated techniques within Public Services), presenting the tools used and outlining the success factors and barriers to implementing Lean in Public Services. As well as presenting a framework for researchers and policy makers to implement Lean improvement methodologies, the volume draws on a range of literature and raises questions on the applicability of a methodology originally developed for a private manufacturing context.

Author: John F. Graham
Publisher: Quality Press
ISBN: 1953079245
Category : Business & Economics
Languages : en
Pages : 49

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Book Description
The standard tells you what to implement; this book focuses on how and why. Many organizations implement ISO 9001 and see only mild improvements. This book is a collection of concepts that can assist you in implementing a very successful ISO 9001 quality management system. Its concepts go beyond the basic implementation steps so widely available in the marketplace, instead helping you to use the ISO 9001 standard as a tool for organizational growth and success. Instead of being organized sequentially by the standard's clauses, it is split into three sections that outline how to go about satisfying the standard's requirements: Organize, Scrutinize, and Optimize. Each of these chapters includes sporadic WHAT TO DO action items to transform theory into practice. This book is intended for anyone leading the ISO 9001 implementation effort, including quality managers, management reps, executives, and consultants. It is to be used in addition to ISO 9001 training courses, packages, and consulting assistance. Read this book while you are simultaneously attending ISO 9001 courses, going through purchased how to” packages, or working with a consultant. Review it again as your implementation nears certification. Reread the later sections of the book after certification is achieved.