Implementación de Calidad de Servicio Basado en Iso/Iec 20000 - Guía de Gestión PDF Download

Author: Michael Kunas
Publisher: It Governance Pub
ISBN: 9781849283533
Category : Business & Economics
Languages : es
Pages : 118

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Book Description
ISO/IEC 20000 es un estandar internacional importante para los proveedores de servicios de TI. La implementacion y certificacion segun esta norma mejorara sus procesos y practicas de negocio, y dara a sus clientes la confianza de que su empresa sea eficiente y fiable. Los clientes volveran porque saben por experiencia que su servicio es insuperable. Los clientes potenciales buscaran a los proveedores con la norma ISO/IEC 20000 por la tranquilidad que proporciona. Este libro le guiara a traves de la implementacion y certificacion, lo que le permitira agilizar sus procesos de gestion y ofrecer a sus clientes servicios de primera clase con precios competitivos. Esta guia de gestion 'paso a paso' beneficiara a todos los que tengan un papel en el proceso de implementacion y certificacion. Escrita para empresas de cualquier tamano y de cualquier lugar, le da un desglose claro y detallado de la edicion de 2011 de la norma y examina su relacion con otras normas relacionadas, como ITIL(r) y COBIT(r). Ofrece una gran cantidad de consejos practicos y recomendaciones sobre como prepararse para la auditoria y la puesta en practica, por lo que su viaje a la certificacion sera lo mas facil posible. Michael Kunas es auditor jefe de ISO/IEC 20000 y consultor ITSM y tiene mas de 15 anos de experiencia en todas las areas de ciencias de la computacion. Ha viajado por todo el mundo como consultor, docente y conferenciante sobre la norma ISO/IEC 20000 y los marcos y metodos relacionados con esta norma. Tambien es coautor de un libro sobre un software de matematicas y ha escrito articulos sobre la gestion de servicios TI, ITIL e ISO/IEC 20000 en las revistas espanolas de informatica, tales como Data TI y Computerworld. Una guia practica que dara a su empresa la 'vanguardia' en la calidad del servi

Author:
Publisher:
ISBN: 9788792020000
Category : BioGeomancer (Computer file)
Languages : en
Pages : 80

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Author: Pablo H. Ruiz
Publisher: Springer Nature
ISBN: 303037386X
Category : Computers
Languages : en
Pages : 451

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This book constitutes the proceedings of the 5th Iberoamerican Workshop on Human-Computer Interaction, HCI-Collab 2019, held in Puebla, Mexico, in June 2019. The 31 full papers presented in this volume were carefully reviewed and selected from 55 submissions. The papers describe models, design patterns, implementations, evaluations of existing applications, and systemic reviews; all of which are very important aspects within HCI.

Author: Marcelo Naiouf
Publisher: Springer
ISBN: 9783030848248
Category : Computers
Languages : en
Pages : 203

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Book Description
This book constitutes the revised selected papers of the 9th International Conference on Cloud Computing, Big Data & Emerging Topics, JCC-BD&ET 2021, held in La Plata, Argentina*, in June 2021. The 12 full papers and 2 short papers presented were carefully reviewed and selected from a total of 37 submissions. The papers are organized in topical sections on parallel and distributed computing; machine and deep learning; big data; web and mobile computing; visualization.. *The conference was held virtually due to the COVID-19 pandemic.

Author: Edgardo Fernandez Climent
Publisher: Independently Published
ISBN:
Category : Business & Economics
Languages : es
Pages : 0

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Book Description
Descubre el plano para la excelencia en la Gestión de Servicios de TI (ITSM) con "Dominando ISO/IEC 20000: Guía Integral para la Excelencia en la Gestión de Servicios de TI." Esta guía completa está diseñada para guiar a los profesionales a través del intrincado proceso de lograr y mantener la certificación ISO/IEC 20000, un referente de calidad en ITSM. Ya seas un profesional de TI, un gerente o un estudiante de tecnología de la información, este libro proporciona un enfoque estructurado y directo para mejorar los servicios de TI de tu organización, asegurando que se alineen con los objetivos comerciales y estén fortalecidos con medidas robustas de ciberseguridad. "Dominando ISO/IEC 20000" desmitifica los estándares de ISO/IEC 20000 y ofrece a los lectores una inmersión profunda en las prácticas que conducen a una certificación exitosa. Desde los pasos iniciales del análisis de brechas hasta el viaje de mejora continua más allá de la certificación, esta guía está llena de estrategias accionables, estudios de casos detallados de diversas industrias y plantillas prácticas para agilizar el proceso de certificación. Las características clave del libro incluyen: - Una hoja de ruta paso a paso hacia la certificación ISO/IEC 20000, adaptada para organizaciones de cualquier tamaño y sector. - Un análisis profundo de la integración entre ISO/IEC 20000 y otros estándares críticos como ISO/IEC 27001 para la seguridad de la información e ITIL para las mejores prácticas de gestión de servicios. - Plantillas prácticas y listas de verificación para guiarte en la planificación, documentación y gestión de tu proyecto de implementación ISO/IEC 20000. - Un glosario completo de términos específicos de ITSM e ISO/IEC 20000 para mejorar la comprensión de los lectores. - Recursos adicionales seleccionados para un mayor aprendizaje, incluyendo materiales en línea, cursos de formación y foros. Más allá de sus aplicaciones prácticas, "Dominando ISO/IEC 20000" anima a las organizaciones a ver la certificación ISO/IEC 20000 no solo como un objetivo, sino como un trampolín hacia el establecimiento de una cultura de excelencia en ITSM. Este libro es invaluable para cualquiera que busque elevar la entrega de sus servicios de TI, mejorar su postura de ciberseguridad y lograr la excelencia operativa en un panorama digital en constante evolución. Desbloquea todo el potencial de tus servicios de TI con "Dominando ISO/IEC 20000." Empodera a tu organización con el conocimiento y las herramientas para lograr la excelencia en ITSM y una ventaja competitiva en el mundo digital de hoy.

Author:
Publisher: World Health Organization
ISBN: 9241563885
Category : Business & Economics
Languages : en
Pages : 130

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Book Description
Medical Eligibility Criteria for Contraceptive Use reviews the medical eligibility criteria for use of contraception, offering guidance on the safety and use of different methods for women and men with specific characteristics or known medical conditions. The recommendations are based on systematic reviews of available clinical and epidemiological research. It is a companion guideline to Selected Practice Recommendations for Contraceptive Use. Together, these documents are intended to be used by policy-makers, program managers, and the scientific community to support national programs in the preparation of service delivery guidelines. The fourth edition of this useful resource supersedes previous editions, and has been fully updated and expanded. It includes over 86 new recommendations and 165 updates to recommendations in the previous edition. Guidance for populations with special needs is now provided, and a new annex details evidence on drug interactions from concomitant use of antiretroviral therapies and hormonal contraceptives. To assist users familiar with the third edition, new and updated recommendations are highlighted. Everyone involved in providing family planning services and contraception should have the fourth edition of Medical Eligibility Criteria for Contraceptive Use at hand.

Author: Piet Lens
Publisher: IWA Publishing
ISBN: 1843391007
Category : Science
Languages : en
Pages : 545

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Book Description
Soil and Sediment Remediation discusses in detail a whole set of remediative technologies currently available to minimise their impact. Technologies for the treatment of soils and sediments in-situ (landfarming, bioscreens, bioventing, nutrient injection, phytoremediation) and ex-situ (landfarming, bio-heap treatment, soil suspension reactor) will be discussed. The microbiological, process technological and socio-economical aspects of these technologies will be addressed. Special attention will be given to novel biotechnological processes that utilise sulfur cycle conversions, e.g. sulfur and heavy metal removal from soils. Also the potential of phytoremediation will be highlighted. In addition, treatment schemes for the clean-up of polluted megasites, e.g. harbours and Manufactured Gaswork Plants (MGP), will be elaborated. The aim of Soil and Sediment Remediation is to introduce the reader in: the biogeochemical characteristics of soil and sediments- new techniques to study soil/sediment processes (molecular probes, microelectrodes, NMR) clean up technologies for soils polluted with organic (PAH, NAPL, solvents) or inorganic (heavy metals) pollutants- preventative and remediative strategies and technologies available in environmental engineering novel process applications and bioreactor designs for bioremediation the impact of soil pollution on society and its economic importance.

Author: Institute of Medicine
Publisher: National Academies Press
ISBN: 030913319X
Category : Medical
Languages : en
Pages : 191

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Book Description
The Institute of Medicine study Crossing the Quality Chasm (2001) recommended that an interdisciplinary summit be held to further reform of health professions education in order to enhance quality and patient safety. Health Professions Education: A Bridge to Quality is the follow up to that summit, held in June 2002, where 150 participants across disciplines and occupations developed ideas about how to integrate a core set of competencies into health professions education. These core competencies include patient-centered care, interdisciplinary teams, evidence-based practice, quality improvement, and informatics. This book recommends a mix of approaches to health education improvement, including those related to oversight processes, the training environment, research, public reporting, and leadership. Educators, administrators, and health professionals can use this book to help achieve an approach to education that better prepares clinicians to meet both the needs of patients and the requirements of a changing health care system.

Author: World Health Organization (Genève). World Alliance for Patient Safety
Publisher:
ISBN: 9789241598552
Category :
Languages : en
Pages : 124

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Book Description
Confronted with worldwide evidence of substantial public health harm due to inadequate patient safety, the World Health Assembly (WHA) in 2002 adopted a resolution (WHA55.18) urging countries to strengthen the safety of health care and monitoring systems. The resolution also requested that WHO take a lead in setting global norms and standards and supporting country efforts in preparing patient safety policies and practices. In May 2004, the WHA approved the creation of an international alliance to improve patient safety globally; WHO Patient Safety was launched the following October. For the first time, heads of agencies, policy-makers and patient groups from around the world came together to advance attainment of the goal of "First, do no harm" and to reduce the adverse consequences of unsafe health care. The purpose of WHO Patient Safety is to facilitate patient safety policy and practice. It is concentrating its actions on focused safety campaigns called Global Patient Safety Challenges, coordinating Patients for Patient Safety, developing a standard taxonomy, designing tools for research policy and assessment, identifying solutions for patient safety, and developing reporting and learning initiatives aimed at producing 'best practice' guidelines. Together these efforts could save millions of lives by improving basic health care and halting the diversion of resources from other productive uses. The Global Patient Safety Challenge, brings together the expertise of specialists to improve the safety of care. The area chosen for the first Challenge in 2005-2006, was infection associated with health care. This campaign established simple, clear standards for hand hygiene, an educational campaign and WHO's first Guidelines on Hand Hygiene in Health Care. The problem area selected for the second Global Patient Safety Challenge, in 2007-2008, was the safety of surgical care. Preparation of these Guidelines for Safe Surgery followed the steps recommended by WHO. The groundwork for the project began in autumn 2006 and included an international consultation meeting held in January 2007 attended by experts from around the world. Following this meeting, expert working groups were created to systematically review the available scientific evidence, to write the guidelines document and to facilitate discussion among the working group members in order to formulate the recommendations. A steering group consisting of the Programme Lead, project team members and the chairs of the four working groups, signed off on the content and recommendations in the guidelines document. Nearly 100 international experts contributed to the document (see end). The guidelines were pilot tested in each of the six WHO regions--an essential part of the Challenge--to obtain local information on the resources required to comply with the recommendations and information on the feasibility, validity, reliability and cost-effectiveness of the interventions.

Author: Joseph Tarradellas
Publisher: CRC Press
ISBN: 9781566701341
Category : Science
Languages : en
Pages : 406

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Book Description
Soils are receptacles for a wide range of hazardous chemicals generated by human activities. Whether or not this contamination is deliberate, accurate toxicity assessments are important for health and economic reasons. Soil Ecotoxicology discusses the sources, fate, and transport of hazardous chemicals in soils. The fate (biodegradation and modeling) and the potential impacts of pesticides on soil ecosystems are emphasized, and methodologies for performing toxicity assessments are provided.