Human Services as Complex Organizations PDF Download

Author: Yeheskel Hasenfeld
Publisher: SAGE
ISBN: 1412956935
Category : Business & Economics
Languages : en
Pages : 1217

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Book Description
This new edition looks at the many recent changes in the arena of Human Sevices Organizations.

Author: Jaber F. Gubrium
Publisher: Columbia University Press
ISBN: 0231541783
Category : Social Science
Languages : en
Pages : 368

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Book Description
The traditional lines of demarcation between service providers and service users are shifting. Professionals in managed service organizations are working to incorporate the voices of service users into their missions and the way they function, and service users, with growing access to knowledge, have taken on the semblances of professional expertise. Additionally, the human services environment has been transformed by administrative imperatives. The drive toward greater efficiency and accountability has weakened the bond between users and providers. Reimagining the Human Service Relationship is informed by the premise that the helping relationship should be seen as developing in the interactive space between those who provide human services and those who receive them. The contributors to this volume redefine the contours, roles, institutional divisions, means, and aims of providing and receiving services in a range of settings, including child welfare, addiction treatment, social enterprise, doctoring, mental health, and palliative care. Though they advocate an experience-near approach, they remain sensitive to the ambiguities and competing rationalities of the service relationship. Taken together, these chapters reimagine the service relationship by making visible the working relevancies of service delivery.

Author: Lawrence L. Martin
Publisher: SAGE
ISBN: 141297061X
Category : Political Science
Languages : en
Pages : 161

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Book Description
Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more accountability, human service organizations are increasingly utilizing performance accountability and performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs, Second Edition examines the reasons why performance measurement has become the major method of performance accountability today. In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs. Special attention is given to the four types of outcome performance measures: numeric counts, standardized measures, level of functioning (LOF) scales and client satisfaction.

Author: Rebecca Ann Proehl
Publisher: SAGE
ISBN: 9780761922506
Category : Business & Economics
Languages : en
Pages : 292

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Book Description
Organizations today { whether public or private { exist in environment s where the pace of change is dizzying. Human service organizations fa ce both external and internal challenges: The public demands better se rvices at more reasonable costs. Clientele is more diverse, more strat ified, and more vocal than ever. The organizations themselves must kee p up with rapid changes in technological innovation and labor-manageme nt relationships. Organizational Change: The Human Services Challenge looks at the context of organizational change, describes how individua ls and systems change, and pinpoints keys to successful change. Author Rebecca Proehl then presents a proven model of organizational change, built on lessons learned from both the public and private sectors, bu t tailored for human service organizations. Proehl also discusses in d epth labor union-management issues, the political strategies leaders m ust use to implement change, and how to build collaborative relationsh ips in human services.

Author: Sharleen L. Kato
Publisher: Goodheart-Wilcox Publisher
ISBN: 9781645647966
Category :
Languages : en
Pages : 560

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Book Description
As the only text of its kind on the market, Principles of Human Services is an overview designed to help the human services workers of tomorrow explore the rewards and responsibilities of potential careers in a variety of human services. Coverage includes a comprehensive introduction to five human services pathways along with the rewards, demands, and trends associated with the various careers. The pathways include consumer services, personal care services, family and community services, counseling and mental health services, and early childhood development and services. Additionally, human services-related careers in food and nutrition, clothing, and housing and interior design are included. Throughout this text, students will examine all aspects of best practices vital to human services professions. They will develop an understanding of the aptitudes, attitudes, and skills; education and training; and specialized knowledge needed to succeed in a wide variety of human services careers. Likewise, students will also discover which careers are expected to experience growth in the future. By studying this text, workers of tomorrow will delve deeper into the world of the human services profession. All chapters include the following distinct features with built-in opportunities for discussion, higher-order thinking, and collaborative learning: Career Spotlight features offer students a closer look at human services careers from the perspective of professionals in the field. Pathway to Success activities provide hands-on opportunities for students to build skills and learn best practices they can apply now in their everyday lives and in their future careers. Case Studies engage students with real-life scenarios and encourage them to dig deeper through follow-up questions for class discussion. Principles of Human Services is a contemporary approach to concepts important for success in today's human services workplace. As students prepare for college and a career in one of many human services, the knowledge and skills they gain from this text will help jump-start their future careers.

Author: Deborah Harley-McClaskey
Publisher: SAGE Publications
ISBN: 1483393127
Category : Social Science
Languages : en
Pages : 412

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Book Description
Developing Human Service Leaders is an empowering text for human services students that covers the skills and behaviors essential for leaders to manage themselves, their teams, and the organization. Using a unique coaching voice, author Deborah Harley-McClaskey follows a Reflection–Diagnosis–Prescription approach for leadership development with exercises built into the dialogue. The final chapter, Prognosis, offers a workbook-style exercise to help students make a personal change.

Author: Michael J. Austin
Publisher: SAGE
ISBN: 141294127X
Category : Business & Economics
Languages : en
Pages : 304

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Book Description
The novel approach of this casebook encourages the student to determine how they would act and work towards a resolution of real-world dilemmas.

Author: Ed D Tim Nolan
Publisher:
ISBN:
Category :
Languages : en
Pages : 146

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Book Description
Used by thousands of management staff throughout the human services field. This easy-to-read book is packed with many ideas which can be immediately implemented to elevate your leadership skills as well as improve employee commitment, performance, and retention.

Author: Alexis A. Halley
Publisher: Longman Publishing Group
ISBN:
Category : Political Science
Languages : en
Pages : 644

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Book Description
This unique self-instructional text involves students in the learning process and helps them develop and apply the skills needed for working with people. It presents comprehensive coverage of major practice areas - brokering, consumer advocacy, mobilizing, interviewing, case management, relationship building, and assessment. Encouraging students to view people in a positive way with the ability to change, the fourth edition contains a new chapter on managing the transition to new service delivery systems, updated material on clinical methods, revised material on policy practice, and updated cases that reflect a stronger emphasis on diversity.

Author: Kenneth France
Publisher: Charles C Thomas Publisher
ISBN: 0398081093
Category : Language Arts & Disciplines
Languages : en
Pages : 385

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Book Description
In this exceptional new sixth edition, the author has retained the practical framework for offering immediate problem-solving assistance to persons in crisis. Therefore, the goal of this updated and expanded edition is to provide knowledge and methods applicable to particular crisis circumstances. Specific topics include: core concepts that are fundamental to all intervention efforts, crisis theory and the philosophy of crisis intervention, basic communication and problem-solving skills, suicide prevention, assistance for terminally ill persons, bereavement counseling, intervention with crime victims, rape counseling, negotiating with armed perpetrators, group strategies, family and marital interventions, disaster relief, case management, physical facilities, modes of contact, community relations, selection, training, and burnout prevention procedures. The handbook also details a review of the research on crisis intervention and how individual intervenors can build upon that knowledge. Numerous case examples presented in the handbook (with fictitious names) are based on actual occurrences the author has encountered. The techniques in this book are applicable to crisis centers, hotlines, Internet-based services, victim-assistance programs, college counseling centers, hospitals, schools, correctional facilities, children and youth programs, and other human service settings. The Study Questions at the end of each chapter are designed to serve as useful applications of crisis intervention theories and principles. Intended for caregivers whose work involves crisis intervention efforts, this is an informative resource for counselors, social workers, psychologists, nurses, physicians, clergy, correctional officers, parole and probation officers, and lay volunteers.