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Author: Matt A. Casado Publisher: Wiley Global Education ISBN: 1118214323 Category : Business & Economics Languages : en Pages : 282
Book Description
The second edition of Housekeeping Management is written from a management perspective of the executive housekeeper in the lodging industry. The overarching concept of the text spotlights three major areas of expertise required for the success of lodging professionals: management of resources, administration of assets, and knowledge of technical operations. The text explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. This edition will have the same focus on the management- and administration-based philosophy from the 1st Edition, but with a stronger focus on the engineering aspects of housekeeping. The book also incorporates new concepts of energy conservation and risk management to address the latest sustainability and security trends in the industry, as well as updated information on guestroom technology.
Author: David Brody Publisher: University of Chicago Press ISBN: 022638912X Category : Architecture Languages : en Pages : 208
Book Description
A mattress, box spring, and duvet for a king-size hotel bed weighs in at 225 pounds. Imagine trying to wrestle with changing the sheets and getting the hospital corners just right; it is easy to see why hotel housekeepers experience back and shoulder injuries at increasing rates. David Brody got behind the scenes at the Chicago Hyatt Regency and the Starwood hotels in Hawaii, bypassing management and corporate press releases to interview the housekeeping staff directly. Given Brody s expertise in architecture and design, his mission here is to help us understand service design in hotels in order to situate the needs of hotel customers, housekeepers, and hotel management one relative to the other. What unfolds as a new perspective on hotels is designin terms of spaces, products, maintenance, and workflow systems. We get vivid examples of how a hotel room s design encapsulates a highly orchestrated, hidden process of management and labor, where work is invisible and surface appearances are paramount to the guest s sense of domestic comfort. ( Turndown service is one exampleroom light dimmed, drapes drawn, music on classical, turndown mat on floor, slippers in place, mint on pillow, etc.) Brody opts strongly for what he calls co-design, which means collaboration between workers and management on improving hotel design, and he is unabashedly partisan in taking sides with hotel workers and their unions. He also advocates for sustainability and green politics."
Author: Jayanti Jayanti Publisher: Goodfellow Publishers Ltd ISBN: 1915097525 Category : Business & Economics Languages : en Pages : 237
Book Description
A comprehensive hands-on guide to this vital role in the operation of a hotel. With insights from international industry experts and real-life case studies, it provides the reader with a comprehensive how-to guide to all elements of this essential role as well as the theoretical foundations and operational techniques.
Author: Delphina Fonseca Publisher: ISBN: 9781681175546 Category : Languages : en Pages : 280
Book Description
Every house, whether private, like yours, or commercial like offices, shops, hotels, hospitals, clubs, etc., needs to be kept clean and tidy, so that it looks inviting to all. This is where housekeeping comes in. Cleaning and maintenance services can be spotted very easily anywhere. Today's professional housekeeper must be knowledgeable about staff diversity issues, building relations with unions, and maximizing the uses of available technology while staying aware of the bottom line. The professional housekeeper must also be aware of growing health and safety concerns. Professional Housekeeper is an extra pair of hands - whether it's cleaning, laundry, ironing or any other household chores. A housekeeper is a person employed to manage a household, and the domestic staff. The housekeeper is second in command in the house and except in large establishments, where there is a house steward, the housekeeper must consider his/herself as the immediate representative of her mistress. Housekeeping managers see to it that hotel guests have adequate supplies both within their hotel rooms and in the public areas that they visit, such as the spa and washrooms. Different categories of hotel rooms entitle guest to different supplies. For example in a standard room, guests might receive only bathroom supplies, while in executive rooms, hotel services could include mini-bars, laundry and pressing services. It is the responsibility of the housekeeping manager to ensure that a hotel guest receives all the housekeeping services he purchased. Housekeeping managers receive and act on complaints from hotel guests relating to the state of their rooms or public areas. A hotel housekeeping manager is in a unique position to make recommendations about improvements to the hotel services due to his close interaction with the guests.Professional Management of Housekeeping Operations is an invaluable tool for this ever-changing profession. With the advent of new technology, new markets, and new products, the rapidly changing responsibilities of the professional housekeeper demand a guide for today's lodging industry. This book addresses the changing, growing role of the housekeeping department to include maintenance of grounds, room service management, and foodservice facilities.
Author: Margaret M. Kappa Publisher: Educational Institute of American Hotel & Motel Association ISBN: 9780866121569 Category : Hotel housekeeping Languages : en Pages : 532
Author: Joan Cameron Branson Publisher: Hodder Education ISBN: 9780713177329 Category : Hospital housekeeping Languages : en Pages : 307
Book Description
This book offers an updated view of the panning, provision and service of accommodation in hotels, hostels, hospitals and similar establishments. It offers a new understanding of the changing role of the housekeeper, which now involves not only a greater knowledge of the technical skills required but also an awareness of management. New materials, equipment and methods have become available and the authors take these into account with reference to changing trade practices. The impact of new technology and the latest health and safety requirements are also considered. This edition will be suitable for students on the City and Guilds 708 Accommodation Services course and 705 General Catering course schemes, FIH (formerly HCIMA) and BTEC courses.
Author: Shailendra Rai Publisher: Orangebooks Publication ISBN: Category : Business & Economics Languages : en Pages : 250
Book Description
The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations: the structure and layout of the housekeeping department, housekeeping inventory, guest room layout and maintenance, flower arrangement, and interior decoration.
Author: G. Raghubalan
Author: G. Raghubalan
Author: Anita Banerjee
Author: Matt A. Casado
Author: David Brody
Author: Jayanti Jayanti
Author: Delphina Fonseca
Author: Andrews
Author: Margaret M. Kappa
Author: Joan Cameron Branson
Author: Shailendra Rai