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Author: William S. Gray Publisher: ISBN: Category : Business & Economics Languages : en Pages : 392
Book Description
This book provides information on every facet and department of the hotel. Operation of a property management system is discussed with sample reports for readers are provided. The operation of restaurant point of sale systems is also discussed, with related sample reports included. This comprehensive, easy-to-follow guidebook covers all aspects of hotel and motel development, hotel management, hotel operation, hotel accounting and controls, and the future of the industry. For hotel management and training professionals.
Author: William S. Gray Publisher: ISBN: Category : Business & Economics Languages : en Pages : 392
Book Description
This book provides information on every facet and department of the hotel. Operation of a property management system is discussed with sample reports for readers are provided. The operation of restaurant point of sale systems is also discussed, with related sample reports included. This comprehensive, easy-to-follow guidebook covers all aspects of hotel and motel development, hotel management, hotel operation, hotel accounting and controls, and the future of the industry. For hotel management and training professionals.
Author: H. Burstein Publisher: CRC Press ISBN: 9780824710026 Category : Technology & Engineering Languages : en Pages : 220
Book Description
This book presents ideas to hotel/motel security directors and managers to help them understand some of the problems with which they will be confronted, the various approaches to solutions, and the ways of relating to other members of the management team to achieve optimum results.
Author: Harvey Burstein Publisher: Pearson ISBN: 9780130109095 Category : Hotels Languages : en Pages : 0
Book Description
This relevant introduction fills a void in the hospitality industry regarding security and loss prevention. The text provides meaningful guidance to hotel and motel management personnel with regard to management's role in security amid the growing concern of loss prevention and security issues. Topics covered include hotel management and loss prevention, physical security, loss prevention and hotel operations, risk management, legal considerations and international operations. For those in the hospitality industry or interested in pursuing the hospitality industry.
Author: Jacob Tomsky Publisher: Anchor ISBN: 0385535643 Category : Biography & Autobiography Languages : en Pages : 250
Book Description
In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
Author: Denney G. Rutherford Publisher: John Wiley & Sons Incorporated ISBN: 9780442205348 Category : Hotel management. Languages : en Pages : 381
Book Description
Provides a broad range of research and commentary on issues in the management of modern hotel departments for students. Covers changes in the industry reflecting the economy, organizational design, interdepartmental conflict in hotels, food and beverages, entertainment, front office management, marketing, financial control, and managing human resources. Includes numerous examples and case histories. Annotation copyright by Book News, Inc., Portland, OR
Author: James A. Bardi Publisher: Wiley ISBN: 9780471287124 Category : Business & Economics Languages : en Pages : 0
Book Description
This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
Author: Michael J. O'Fallon Publisher: John Wiley & Sons ISBN: 0470177144 Category : Business & Economics Languages : en Pages : 513
Book Description
This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
Author: William S. Gray
Author: William S. Gray
Author: H. Burstein
Author: Rich Musgrove
Author: Harvey Burstein
Author: 
Author: Jacob Tomsky
Author: Denney G. Rutherford
Author: Greg Denton
Author: James A. Bardi
Author: Michael J. O'Fallon