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Author: Markus Pastinen Publisher: Springer Science & Business Media ISBN: 3642107842 Category : Business & Economics Languages : en Pages : 233
Book Description
High-performance process improvement takes process improvement to the next ambition level. The kernel of the substance is a generic process improvement process that operates under the strictest time, quality and cost constraints. Thanks to a modular composition and robust methods the scope may range from one single person to networks with hundreds of companies. This is realized via three high-class phases:network and company analysis and synthesis, process analysis and synthesis, the implementation, including process improvement education and training and the practical realization of the improvement potential. The presented methods contain mass customization features and a very advanced logic for optimizing the interaction of people, technology, information and material both in the process improvement process itself and the focus process. The book is based on an extensive R&D effort and thorough practical verifications in more than 75 companies in almost any business and in all sizes.
Author: Markus Pastinen Publisher: Springer Science & Business Media ISBN: 3642107842 Category : Business & Economics Languages : en Pages : 233
Book Description
High-performance process improvement takes process improvement to the next ambition level. The kernel of the substance is a generic process improvement process that operates under the strictest time, quality and cost constraints. Thanks to a modular composition and robust methods the scope may range from one single person to networks with hundreds of companies. This is realized via three high-class phases:network and company analysis and synthesis, process analysis and synthesis, the implementation, including process improvement education and training and the practical realization of the improvement potential. The presented methods contain mass customization features and a very advanced logic for optimizing the interaction of people, technology, information and material both in the process improvement process itself and the focus process. The book is based on an extensive R&D effort and thorough practical verifications in more than 75 companies in almost any business and in all sizes.
Author: Michael Milakovich Publisher: CRC Press ISBN: 1420031139 Category : Business & Economics Languages : en Pages : 427
Book Description
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su
Author: Gerald J. Langley Publisher: John Wiley & Sons ISBN: 0470549033 Category : Business & Economics Languages : en Pages : 514
Book Description
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
Author: Hillel Glazer Publisher: Pearson Education ISBN: 0132779889 Category : Business & Economics Languages : en Pages : 269
Book Description
Companies in highly regulated industries face unique challenges in optimizing business performance and profitability while maintaining strong governance and strict regulatory adherence. In High Performance Operations, leading business performance consultant Hillel Glazer shows how to achieve these goals through the successful integration of lean- and systems thinking. Writing for a broad audience of operations and governance executives, Glazer shows how to systematically incorporate compliance into planning for overall performance, value, and profitability, rather than viewing compliance practices as an end in itself. Glazer helps you discover and implement the pre-conditions for success! uncover the secret sauce that helps you scale their successes, eliminate single points of failure, and get more of what went right! define what value and operational excellence look like in your company, and identify the costs you'll have to pay to achieve them! create solutions, establish proof-of-performance, justify investments, measure performance, and implement continuous improvement! translate solutions into working policies, patterns, processes, and procedures.Using this book's proven techniques, you can build your company into the best place to work, the best value to your customers and the best source of return to your stakeholders. An indispensable resource for all operations managers, compliance teams, process control managers, and other decision-makers in regulated industries such as healthcare, pharmaceuticals, manufacturing, IT, finance, and environmental services.
Author: Bjørn Andersen Publisher: Quality Press ISBN: 9780873897198 Category : Business & Economics Languages : en Pages : 318
Book Description
"The first half of the book presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement road map, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps for how to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology.
Author: Mathias Kirchmer Publisher: Springer ISBN: 3319512595 Category : Business & Economics Languages : en Pages : 231
Book Description
This management book presents value-driven business process management as a successful discipline to turn strategy into people- and technology-based execution, quickly and at minimal risk. It shows how to achieve high performance successfully in a digital business environment. Static business models do not keep pace with the dynamic changes in our digital world. Organizations need a management approach that fits this environment and capitalizes on its opportunities while minimizing the related risks. They need to execute their business strategy fast and reliably. In effect, they have to know how and when to modify or enhance their business processes, which processes are the best candidates for intervention, and how to move rapidly from strategy to execution. This means organizations need to establish business process management as a real management discipline. The importance of process innovation, digital technology and people aspects, process governance, internationalization, emerging processes and the unique situation in mid-market organizations are some of the key topics discussed in this book. It ends with a comprehensive case study and a discussion about what process engineers can learn from jazz musicians.
Author: Walter Kruz Publisher: Trafford Publishing ISBN: 1412031044 Category : Business & Economics Languages : en Pages : 110
Book Description
This book presents, as a how-to guide, a compelling methodology for improving the operational and financial performance of a firm. The book focuses on the optimum utilization of capital assets and human resources to support the firm's business strategy and, therefore, gain a competitive advantage. It complements publications on the Balanced Scorecard by providing rather detailed sets of performance metrics applicable to Supply Chain, Customer Relationship Management, and Intellectual Capital improvement efforts. Managers involved in business improvement programs will benefit from the development of performance metrics for intellectual capital. MBA students will find especially useful the concise description of the best practices and issues affecting enterprise performance today. Reviews Finally, consideration for non-financial assets handled in a non-financial manner. A coming together of several current management concepts, along with a way to measure and evaluate their value to the company. A useful reference for building, implementing and evaluating a plan of improved efficiency. L. Sehr RA/AVP, Bank of America, San Jose, California This book provides a good overview of important financial and process redesign concepts that can influence business performance. This resource covers a broad range of ideas from continuous improvement, business strategies, balanced scorecards and value measurement tools. Non-financial persons will find this especially helpful, as information is presented in a non-technical manner, a quick read and intuitively links each idea or concept. David Bell Senior Manager, Guidant, Inc., Santa Clara, California The High Performance Enterprise is written in a very readable and concise language. The authors manage to explain in a very direct way the relationship between enterprise high performance and each of the four steps to achieving it; all this, without getting bogged down with the details on specific techniques and practices that are generally known in the industry. The discussion stays focused on the importance of metrics and simulation and their link to overall financial/accounting concepts that gauge the value of the enterprise and its performance. Because the book touches on, and gives examples of, all major functional aspects of an enterprise, I would recommend it for use in an undergraduate strategic management or capstone course in business administration program. The book would be particularly useful in an MBA course. George Guim Ed.D. Head of Business Administration Department The National Hispanic University, San Jose, California
Author: Dr. Timothy Stockert Publisher: Lulu.com ISBN: 132980676X Category : Business & Economics Languages : en Pages : 130
Book Description
This book provides a conceptual framework for visualizing and institutionalizing the thinking, communications, and behaviors needed to maximize business enterprise and human potential. It explores a multi-phase strategy for enlisting and engaging organizational stakeholders in a learning journey to create a high performance organization. High performance organizations learn and adapt with customer demand, grow with marketplace competition, and retain marketplace relevancy over time. By utilizing a multi-phase strategy of Recognition, Reinvention, Reinforcement, Repetition, and Renewal, managers can transform base level or underperforming organizations into high performing organizations: organizations that create value and maximize business and human potential faster than their competition.
Author: Markus Pastinen
Author: Markus Pastinen
Author: Michael Milakovich
Author: Gerald J. Langley
Author: Jcr
Author: Hillel Glazer
Author: Bjørn Andersen
Author: Stacey Barr
Author: Mathias Kirchmer
Author: Walter Kruz
Author: Dr. Timothy Stockert