Author: Bryant
Publisher: Wolters Kluwer
ISBN: 1543811132
Category : Business & Economics
Languages : en
Pages : 1292
Book Description
Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2019 Edition, ISBN 9781454899921
Complete Guide to Federal and State Garnishment, 2020 Edition (IL)
Author: Bryant
Publisher: Wolters Kluwer
ISBN: 1543811132
Category : Business & Economics
Languages : en
Pages : 1292
Book Description
Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2019 Edition, ISBN 9781454899921
Publisher: Wolters Kluwer
ISBN: 1543811132
Category : Business & Economics
Languages : en
Pages : 1292
Book Description
Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2019 Edition, ISBN 9781454899921
Complete Guide to Human Resources and the Law, 2020 Edition
Author: Shilling
Publisher: Wolters Kluwer
ISBN: 1543811140
Category : Business & Economics
Languages : en
Pages : 1878
Book Description
The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454899945
Publisher: Wolters Kluwer
ISBN: 1543811140
Category : Business & Economics
Languages : en
Pages : 1878
Book Description
The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454899945
Certified Peer Support Specialist A Complete Guide - 2020 Edition
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9781867341505
Category :
Languages : en
Pages : 308
Book Description
What resources are required for the improvement efforts? Who should make the Certified Peer Support Specialist decisions? What tests verify requirements? What needs to stay? Which issues are too important to ignore? This best-selling Certified Peer Support Specialist self-assessment will make you the principal Certified Peer Support Specialist domain standout by revealing just what you need to know to be fluent and ready for any Certified Peer Support Specialist challenge. How do I reduce the effort in the Certified Peer Support Specialist work to be done to get problems solved? How can I ensure that plans of action include every Certified Peer Support Specialist task and that every Certified Peer Support Specialist outcome is in place? How will I save time investigating strategic and tactical options and ensuring Certified Peer Support Specialist costs are low? How can I deliver tailored Certified Peer Support Specialist advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Certified Peer Support Specialist essentials are covered, from every angle: the Certified Peer Support Specialist self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Certified Peer Support Specialist outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Certified Peer Support Specialist practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Certified Peer Support Specialist are maximized with professional results. Your purchase includes access details to the Certified Peer Support Specialist self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Certified Peer Support Specialist Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Publisher: 5starcooks
ISBN: 9781867341505
Category :
Languages : en
Pages : 308
Book Description
What resources are required for the improvement efforts? Who should make the Certified Peer Support Specialist decisions? What tests verify requirements? What needs to stay? Which issues are too important to ignore? This best-selling Certified Peer Support Specialist self-assessment will make you the principal Certified Peer Support Specialist domain standout by revealing just what you need to know to be fluent and ready for any Certified Peer Support Specialist challenge. How do I reduce the effort in the Certified Peer Support Specialist work to be done to get problems solved? How can I ensure that plans of action include every Certified Peer Support Specialist task and that every Certified Peer Support Specialist outcome is in place? How will I save time investigating strategic and tactical options and ensuring Certified Peer Support Specialist costs are low? How can I deliver tailored Certified Peer Support Specialist advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Certified Peer Support Specialist essentials are covered, from every angle: the Certified Peer Support Specialist self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Certified Peer Support Specialist outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Certified Peer Support Specialist practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Certified Peer Support Specialist are maximized with professional results. Your purchase includes access details to the Certified Peer Support Specialist self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Certified Peer Support Specialist Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
IEC 62304 A Complete Guide - 2020 Edition
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655931119
Category :
Languages : en
Pages : 314
Book Description
How do you produce usable, medical device regulated software? Does your organization have a product security function? Software cannot be released for use until validation has been completed? How frequent are computing technology-related medical device failures? Who is responsible for on-line help? This breakthrough IEC 62304 self-assessment will make you the reliable IEC 62304 domain authority by revealing just what you need to know to be fluent and ready for any IEC 62304 challenge. How do I reduce the effort in the IEC 62304 work to be done to get problems solved? How can I ensure that plans of action include every IEC 62304 task and that every IEC 62304 outcome is in place? How will I save time investigating strategic and tactical options and ensuring IEC 62304 costs are low? How can I deliver tailored IEC 62304 advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all IEC 62304 essentials are covered, from every angle: the IEC 62304 self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that IEC 62304 outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced IEC 62304 practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in IEC 62304 are maximized with professional results. Your purchase includes access details to the IEC 62304 self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific IEC 62304 Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Publisher: 5starcooks
ISBN: 9780655931119
Category :
Languages : en
Pages : 314
Book Description
How do you produce usable, medical device regulated software? Does your organization have a product security function? Software cannot be released for use until validation has been completed? How frequent are computing technology-related medical device failures? Who is responsible for on-line help? This breakthrough IEC 62304 self-assessment will make you the reliable IEC 62304 domain authority by revealing just what you need to know to be fluent and ready for any IEC 62304 challenge. How do I reduce the effort in the IEC 62304 work to be done to get problems solved? How can I ensure that plans of action include every IEC 62304 task and that every IEC 62304 outcome is in place? How will I save time investigating strategic and tactical options and ensuring IEC 62304 costs are low? How can I deliver tailored IEC 62304 advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all IEC 62304 essentials are covered, from every angle: the IEC 62304 self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that IEC 62304 outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced IEC 62304 practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in IEC 62304 are maximized with professional results. Your purchase includes access details to the IEC 62304 self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific IEC 62304 Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Complete Guide to Human Resources and the Law, 2023 Edition (IL)
Author: Shilling
Publisher: Wolters Kluwer Law & Business
ISBN: 1543855415
Category : Labor laws and legislation
Languages : en
Pages : 1888
Book Description
Publisher: Wolters Kluwer Law & Business
ISBN: 1543855415
Category : Labor laws and legislation
Languages : en
Pages : 1888
Book Description
Complete Guide to Federal and State Garnishment, 2019 Edition (IL)
Author: Bryant
Publisher: Wolters Kluwer
ISBN: 1454899921
Category : Business & Economics
Languages : en
Pages : 1290
Book Description
Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2018 Edition, ISBN 9781454884255¿
Publisher: Wolters Kluwer
ISBN: 1454899921
Category : Business & Economics
Languages : en
Pages : 1290
Book Description
Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2018 Edition, ISBN 9781454884255¿
"Python Mastery: A Complete Guide to Programming Excellence"
Author: RAMANA
Publisher: RAMANA
ISBN:
Category : Antiques & Collectibles
Languages : en
Pages : 3830
Book Description
Here is a description for the book *"Python Mastery: A Complete Guide to Programming Excellence"*: Unlock your full potential as a programmer with *"Python Mastery: A Complete Guide to Programming Excellence"*. This comprehensive book is designed to guide you from the fundamentals of Python programming to advanced concepts and best practices. Through clear explanations and hands-on exercises, you'll gain a solid understanding of core topics such as data types, control structures, functions, and modules. Dive deeper into object-oriented programming, file handling, and libraries like NumPy and Pandas. Explore powerful techniques for debugging, testing, and optimizing your code. Whether you're a beginner or an experienced developer, this guide will help you achieve mastery in Python and elevate your programming skills to new heights.
Publisher: RAMANA
ISBN:
Category : Antiques & Collectibles
Languages : en
Pages : 3830
Book Description
Here is a description for the book *"Python Mastery: A Complete Guide to Programming Excellence"*: Unlock your full potential as a programmer with *"Python Mastery: A Complete Guide to Programming Excellence"*. This comprehensive book is designed to guide you from the fundamentals of Python programming to advanced concepts and best practices. Through clear explanations and hands-on exercises, you'll gain a solid understanding of core topics such as data types, control structures, functions, and modules. Dive deeper into object-oriented programming, file handling, and libraries like NumPy and Pandas. Explore powerful techniques for debugging, testing, and optimizing your code. Whether you're a beginner or an experienced developer, this guide will help you achieve mastery in Python and elevate your programming skills to new heights.
Tribology of Additively Manufactured Materials
Author: Pradeep Menezes
Publisher: Elsevier
ISBN: 0128213299
Category : Technology & Engineering
Languages : en
Pages : 362
Book Description
Tribology of Additively Manufactured Materials: Fundamentals, Modeling, and Applications starts with a look at the history, methods and mechanics of additive manufacturing (AM), focusing on power bed fusion-based and direct energy deposition-based additive manufacturing. Following sections of the book provide a foundational background in the fundamentals of tribology, covering the basics of surface engineering, friction and wear, corrosion and tribocorrosion, and the tribological considerations of a variety of AM materials, such as friction and wear in non-metallic and metallic AM materials, degradation in non-metallic AM components, and corrosion and tribocorrosion in AM components. The book then concludes with a section covering modeling and simulation scenarios and challenges related to the tribology of AM materials, providing readers with the processing conditions needed to extend and strengthen the lifetime and durability of AM materials and components. - Provides theoretical, experimental and computational data for a better understanding of the complex tribological behaviors in additively manufactured components - Discusses applications of additively manufactured components, considering their tribological properties - Studies how unique surface roughness and texture develop in additively manufactured components and how these unique characteristics affect their tribological function - Outlines variables, additive manufacturing methods and performance of additively manufactured components - Equips readers with a better understanding of degradation effects due to tribology and corrosion
Publisher: Elsevier
ISBN: 0128213299
Category : Technology & Engineering
Languages : en
Pages : 362
Book Description
Tribology of Additively Manufactured Materials: Fundamentals, Modeling, and Applications starts with a look at the history, methods and mechanics of additive manufacturing (AM), focusing on power bed fusion-based and direct energy deposition-based additive manufacturing. Following sections of the book provide a foundational background in the fundamentals of tribology, covering the basics of surface engineering, friction and wear, corrosion and tribocorrosion, and the tribological considerations of a variety of AM materials, such as friction and wear in non-metallic and metallic AM materials, degradation in non-metallic AM components, and corrosion and tribocorrosion in AM components. The book then concludes with a section covering modeling and simulation scenarios and challenges related to the tribology of AM materials, providing readers with the processing conditions needed to extend and strengthen the lifetime and durability of AM materials and components. - Provides theoretical, experimental and computational data for a better understanding of the complex tribological behaviors in additively manufactured components - Discusses applications of additively manufactured components, considering their tribological properties - Studies how unique surface roughness and texture develop in additively manufactured components and how these unique characteristics affect their tribological function - Outlines variables, additive manufacturing methods and performance of additively manufactured components - Equips readers with a better understanding of degradation effects due to tribology and corrosion
Complete Guide to Human Resources and the Law, 2021 Edition
Author: Dana Shilling
Publisher: Wolters Kluwer
ISBN: 1543817866
Category : Business & Economics
Languages : en
Pages : 1890
Book Description
The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource.
Publisher: Wolters Kluwer
ISBN: 1543817866
Category : Business & Economics
Languages : en
Pages : 1890
Book Description
The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource.
A Guide to Computer User Support for Help Desk and Support Specialists
Author: Fred Beisse
Publisher: Cengage Learning
ISBN: 9780495806493
Category : Computers
Languages : en
Pages : 592
Book Description
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Publisher: Cengage Learning
ISBN: 9780495806493
Category : Computers
Languages : en
Pages : 592
Book Description
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.