Introduction to Help Desk Concepts and Skills PDF Download

Author: Susan Sanderson
Publisher: McGraw-Hill/Irwin
ISBN: 9780078216770
Category : Computers
Languages : en
Pages : 0

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Book Description
This textbook is intended for students studying for AS degrees in computer information systems or information technology, or for secondary programs teaching vocational/technical programs, with varying degrees of computer knowledge who are training for jobs in desktop support and help desks.

Author: Michael W. Allen
Publisher: John Wiley & Sons
ISBN: 1119046327
Category : Business & Economics
Languages : en
Pages : 432

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Book Description
Explore effective learning programs with the father of e-learning Michael Allen's Guide to e-Learning: Building Interactive, Fun, and Effective Learning Programs for Any Company, Second Edition presents best practices for building interactive, fun, and effective online learning programs. This engaging text offers insight regarding what makes great e-learning, particularly from the perspectives of motivation and interactivity, and features history lessons that assist you in avoiding common pitfalls and guide you in the direction of e-learning success. This updated edition also considers changes in technology and tools that facilitate the implementation of the strategies, guidelines, and techniques it presents. E-learning has experienced a surge in popularity over the past ten years, with education professionals around the world leveraging technology to facilitate instruction. From hybrid courses that integrate technology into traditional classroom instruction to full online courses that are conducted solely on the internet, a range of e-learning models is available. The key to creating a successful e-learning program lies in understanding how to use the tools at your disposal to create an interactive, engaging, and effective learning experience. Gain a new perspective on e-learning, and how technology can facilitate education Explore updated content, including coverage regarding learner interface, gamification, mobile learning, and individualization Discuss the experiences of others via targeted case studies, which cover good and not so good e-learning projects Understand key concepts through new examples that reinforce essential ideas and demonstrate their practical application Michael Allen's Guide to e-Learning: Building Interactive, Fun, and Effective Learning Programs for Any Company, Second Edition is an essential resource if you are studying for the e-Learning Instructional Design Certificate Program.

Author: Josh Bersin
Publisher: John Wiley & Sons
ISBN: 0787976458
Category : Business & Economics
Languages : en
Pages : 351

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Book Description
The Blended Learning Book is your user?s manual for implementing blended learning. It gives you a guidebook to combining the latest technologies with traditional training models to create high-impact programs that drive superior business results (not just reduce costs). Filled with real-world examples and case studies from organizations such as Accenture, BI, Cisco, FedEx, Kinko?s, Grant-Thornton, IBM, Novell, the U.S. Navy, Verizon, and more, e-learning veteran Josh Bersin zeros in on What Works -- in all shapes and sizes of training departments from a variety of industries.

Author: Jeff T. Parker
Publisher: John Wiley & Sons
ISBN: 1119516978
Category : Computers
Languages : en
Pages : 560

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Book Description
Test your knowledge and know what to expect on A+ exam day CompTIA A+ Complete Practice Tests, Second Edition enables you to hone your test-taking skills, focus on challenging areas, and be thoroughly prepared to ace the exam and earn your A+ certification. This essential component of your overall study plan presents nine unique practice tests—and two 90-question bonus tests—covering 100% of the objective domains for both the 220-1001 and 220-1002 exams. Comprehensive coverage of every essential exam topic ensures that you will know what to expect on exam day and maximize your chances for success. Over 1200 practice questions on topics including hardware, networking, mobile devices, operating systems and procedures, troubleshooting, and more, lets you assess your performance and gain the confidence you need to pass the exam with flying colors. This second edition has been fully updated to reflect the latest best practices and updated exam objectives you will see on the big day. A+ certification is a crucial step in your IT career. Many businesses require this accreditation when hiring computer technicians or validating the skills of current employees. This collection of practice tests allows you to: Access the test bank in the Sybex interactive learning environment Understand the subject matter through clear and accurate answers and explanations of exam objectives Evaluate your exam knowledge and concentrate on problem areas Integrate practice tests with other Sybex review and study guides, including the CompTIA A+ Complete Study Guide and the CompTIA A+ Complete Deluxe Study Guide Practice tests are an effective way to increase comprehension, strengthen retention, and measure overall knowledge. The CompTIA A+ Complete Practice Tests, Second Edition is an indispensable part of any study plan for A+ certification.

Author: Liz Gallacher
Publisher: John Wiley & Sons
ISBN: 1119943647
Category : Computers
Languages : en
Pages : 420

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Book Description
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Author: Paul Kingsbury
Publisher: Naval Institute Press
ISBN: 1682475190
Category : Reference
Languages : en
Pages : 200

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Book Description
The Petty Officer's Guide is written and edited by petty officers for petty officers. It is designed to ensure Navy Petty Officers are ready to fight and win wars at sea, under the sea, in the air, on land, and in outer space and cyberspace by exposing junior Petty Officers to innovative and modern leadership methodologies. Serving as the premiere leadership guide to junior Navy Petty Officers, it enhances development processes and tools such as the Navy Leader Development Framework, Education for Sea Power, Sailor 360, and Enlisted Leader Development courses. Furthermore, it reinforces modern lines of effort identified in the Chief of Naval Operations’ Design for Maritime Superiority and promotes the development of innovative leaders and strategic thinkers. This guide provides unique insights into the values, beliefs, attitudes, and skills that enable the success of naval leaders, how Petty Officers can use power bases, influence tactics, and managerial skills to achieve objectives, and how to influence their peers in support of organizational objectives to achieve the mission accomplishment.

Author: Michael W. Allen
Publisher: John Wiley & Sons
ISBN: 1118047060
Category : Business & Economics
Languages : en
Pages : 246

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Book Description
This is the second volume of six in Michael Allen’s e-Learning Library—a comprehensive collection of proven techniques for creating e-learning applications that achieve targeted behavioral outcomes through meaningful, memorable, and motivational learning experiences. This book examines common instructional design practices with a critical eye and recommends substituting success rather than tradition as a guide. Drawing from theory, research, and experience in learning and behavioral change, the author provides a framework for addressing a broader range of learner needs and achieving superior performance outcomes.

Author: Ivanka Menken
Publisher: Emereo Pty Limited
ISBN: 9781921644047
Category : Business & Economics
Languages : en
Pages : 212

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Book Description
The opportunities provided by Cloud Computing solutions allowed for significant growth within an industry that continues to mature and develop at a rapid pace. The primary goal of this book and course is to provide the quality education and support materials needed to enable the understanding and application of Cloud Computing in a wide-range of contexts. This comprehensive book is designed to complement the in-depth eLearn Virtualization Specialist program. The interactive eLearn course uses a combination of narrated PowerPoint presentations and multiple choice assessments which will ultimately prepare you for the Virtualization Specialist certification exam. IT professionals need to know a whole lot more about the various ways of delivering services to the customers and end-users. It is no longer sufficient just to know the differences between Windows based or Linux based architecture. These days, most services will utilize some form of Cloud Computing, be it virtualization or SaaS offerings. So with the change in computing and IT Service delivery comes a whole new series of qualifications and certification. The Cloud Computing Certification Scheme has been created to support the IT Professional who needs to be a 'niche generalist', especially in a rapidly changing area like Virtualization. First, you need to create the foundation - The Virtualization Specialist Program focuses on the fundamentals, general knowledge, terminology and BASIC concepts used in Virtualization. This program earns you 3 points toward your Cloud Computing Expert Certificate. This kit prepares you for the certification exam by offering valuable information on Virtualization application and Cloud Computing Certification. This Kit contains the book and online course access that provides everything you need to prepare for the Virtualization Specialist Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation. This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the Virtualization Specialist exam in a systematic approach, so you can be confident you're getting the instruction you need. * Real-world scenarios put what you've learned in the context of service solutions. * Thought provoking questions to challenge your thinking and understanding. * Exam Essentials in each chapter helps you zero in on what you need to know. * Includes practice exam questions * A Real World Guide to Virtualization Skills. * Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Management. * Practice what you've learned with challenging Virtualization Specialist exam style questions. Based on specific exam objectives - use this as a lab manual for certification preparation.

Author: CFA Institute
Publisher: John Wiley & Sons
ISBN: 1119705053
Category : Business & Economics
Languages : en
Pages :

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Book Description
Prepare for success on the 2022 CFA Level I exam with the latest official CFA® Program Curriculum. The 2022 CFA Program Curriculum Level I Box Set contains all the material you need to succeed on the Level I CFA exam in 2022. This set includes the full official curriculum for Level I and is part of the larger CFA Candidate Body of Knowledge (CBOK). Highly visual and intuitively organized, this box set allows you to: Learn from financial thought leaders. Access market-relevant instruction. Gain critical knowledge and skills. The set also includes practice questions to assist with your recall of key terms, concepts, and formulas. Perfect for anyone preparing for the 2022 Level I CFA exam, the 2022 CFA Program Curriculum Level I Box Set is a must-have resource for those seeking the foundational skills required to become a Chartered Financial Analyst®.

Author: Richard Smith
Publisher: Kogan Page Publishers
ISBN: 0749473088
Category : Business & Economics
Languages : en
Pages : 632

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Book Description
The Effective Change Manager's Handbook helps practitioners, employers and academics define and practise change management successfully and develop change management maturity within their organization. A single-volume learning resource covering the range of knowledge required, it includes chapters from established thought leaders on topics ranging from benefits management, stakeholder strategy, facilitation, change readiness, project management and education and learning support. The Effective Change Manager's Handbook covers the whole process from planning to implementation, offering practical tools, techniques and models to effectively support any change initiative. The editors of The Effective Change Manager's Handbook - Richard Smith, David King, Ranjit Sidhu and Dan Skelsey - are all experienced international consultants and trainers in change management. All four editors worked on behalf of the Change Management Institute to co-author the first global change management body of knowledge, The Effective Change Manager, and are members of the APMG International examination panel for change management.