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Author: Alistair Barros Publisher: Springer Science & Business Media ISBN: 146141864X Category : Computers Languages : en Pages : 554
Book Description
The Handbook of Service Description introduces an in-depth overview of service description efforts. The book also highlights the recent Unified Service Description Language (USDL) in detail and discusses its methods. The Handbook of Service Description is the normative scientific reference for the upcoming standardization of the Unified Service Description Language (USDL). Complete documentation is included. The Handbook of Service Description is designed for those working in the service science industry as a reference book. Advanced-level students focused on computer science, engineering and business will also find this book a valuable asset.
Author: Alistair Barros Publisher: Springer Science & Business Media ISBN: 146141864X Category : Computers Languages : en Pages : 554
Book Description
The Handbook of Service Description introduces an in-depth overview of service description efforts. The book also highlights the recent Unified Service Description Language (USDL) in detail and discusses its methods. The Handbook of Service Description is the normative scientific reference for the upcoming standardization of the Unified Service Description Language (USDL). Complete documentation is included. The Handbook of Service Description is designed for those working in the service science industry as a reference book. Advanced-level students focused on computer science, engineering and business will also find this book a valuable asset.
Author: Teresa Swartz Publisher: SAGE ISBN: 9780761916123 Category : Business & Economics Languages : en Pages : 538
Book Description
This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'
Author: Randy A. Steinberg Publisher: Trafford Publishing ISBN: 1490719563 Category : Computers Languages : en Pages : 291
Book Description
What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here--complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog--this book is a service catalog!" "We really struggled to identify and pull our IT services together until we saw this material--it saved us months!" "With this material, we can finally tell the business what IT actually delivers to them!" "A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!" "One can put together an entire IT service management operation just from the service descriptions in this book!"
Author: Jeff Toister Publisher: ISBN: 9780692842003 Category : Languages : en Pages : 188
Book Description
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute
Author: Stephen L. Vargo Publisher: SAGE ISBN: 152645548X Category : Business & Economics Languages : en Pages : 801
Book Description
The SAGE Handbook of Service-Dominant Logic, edited by Robert Lusch and Stephen Vargo, is an authoritative guide to scholars across disciplines who are conducting or wish to conduct research on S-D logic.
Author: Clifford Matthews Publisher: John Wiley & Sons ISBN: 9781860584169 Category : Technology & Engineering Languages : en Pages : 716
Book Description
This comprehensive sister volume to Cliff Matthews’ highly successful Handbook of Mechanical Works Inspection gives a detailed coverage of pressure equipment and other mechanical plant such as cranes and rotating equipment. Key features: Accessible source of information Lavishly illustrated with numerous diagrams, photographs, and tables A wealth of valuable information Detailed, comprehensive coverage Written in easily accessible style A ‘must buy’ reference book The Handbook of Mechanical In-Service Inspection is a vital source of information for: plant owners and operators maintenance engineers inspection engineers from insurance companies and ‘competent bodies’ who perform in-service inspection health and safety operatives engineers operating pressure systems and mechanical plant all those concerned with the safe and efficient operation of machinery, plant, and pressure equipment. All engineering pressure systems and other types of mechanical equipment must be installed, operated, and maintained properly. It must be safe and comply with standards, regulations, and guidelines. In-service inspection is more formally controlled by statutory requirements than other types of inspection. The Handbook of Mechanical In-service Inspection puts a good deal of emphasis on the ‘compliance’ aspects and the ‘duty of care’ requirements placed on plant owners, operators, and inspectors. The book is suitable for those who operate pressure systems, lifting equipment, and similar mechanical plant are subject to rigorous inspection from external bodies as a matter of course. All operators have a duty to conduct in-service checks and internal inspection procedures to ensure the safe, reliable, and economic running of their equipment.
Author: Darren E. Lund Publisher: John Wiley & Sons ISBN: 1119144361 Category : Education Languages : en Pages : 509
Book Description
A comprehensive guide to service-learning for social justice written by an international panel of experts The Wiley International Handbook of Service-Learning for Social Justice offers a review of recent trends in social justice that have been, until recently, marginalized in the field of service-learning. The authors offer a guide for establishing and nurturing social justice in a variety of service-learning programs, and show that incorporating the principles of social justice in service-learning can empower communities to resist and disrupt oppressive power structures, and work for solidarity with host and partner communities. With contributions from an international panel of experts, the Handbook contains a critique of the field’s roots in charity; a review of the problematization of Whitenormativity, paired with the bolstering of diverse voices and perspectives; and information on the embrace of emotional elements including tension, ambiguity, and discomfort. This important resource: Considers the role of the community in service-learning and other community‐engaged models of education and practice Explores the necessity of disruption and dissonance in service-learning Discusses a number of targeted issues that often arise in service-learning contexts Offers a practical guide to establishing and nurturing social justice at the heart of an international service-learning program Written for advanced undergraduate students, graduate students, scholars, and educators, The Wiley International Handbook of Service-Learning for Social Justice highlights social justice as a conflict‐ridden struggle against inequality, xenophobia, and oppression, and offers practical suggestions for incorporating service-learning programs in various arenas.
Author: Alistair Barros Publisher: Springer ISBN: 9781489998972 Category : Computers Languages : en Pages : 538
Book Description
The Handbook of Service Description introduces an in-depth overview of service description efforts. The book also highlights the recent Unified Service Description Language (USDL) in detail and discusses its methods. The Handbook of Service Description is the normative scientific reference for the upcoming standardization of the Unified Service Description Language (USDL). Complete documentation is included. The Handbook of Service Description is designed for those working in the service science industry as a reference book. Advanced-level students focused on computer science, engineering and business will also find this book a valuable asset.
Author: Fred Hall Publisher: Routledge ISBN: 1136424407 Category : House & Home Languages : en Pages : 478
Book Description
The Building Services Handbook summarises concisely, in diagrams and brief explanations, all elements of building services. Practice, techniques and procedures are clearly defined with supplementary references to regulations and relevant standards. This is an essential text for all construction/building services students up to undergraduate level, and is also a valuable reference text for building service professionals. This new book is based on Fred Hall's 'Essential Building Services and Equipment 2ed' and has been thoroughly updated throughout. It is a companion volume to the highly popular textbook 'Building Construction Handbook' by Chudley and Greeno, which is now in its fourth edition.
Author: Alistair Barros
Author: Alistair Barros
Author: Teresa Swartz
Author: Randy A. Steinberg
Author: Jeff Toister
Author: Stephen L. Vargo
Author: Clifford Matthews
Author: Kenneth Barron
Author: Darren E. Lund
Author: Alistair Barros
Author: Fred Hall