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Guidelines for Effective Complaint Management

Author: New South Wales. Office of the Ombudsman
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 48

Book Description

Guidelines for Effective Complaint Management

Author: New South Wales. Office of the Ombudsman
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 48

Book Description

Corporate Guide to Effective Complaint Management

Author: M. Lauren Basham
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 66

Book Description

Effective Complaint Management

Author: Bernd Stauss
Publisher: Springer
ISBN: 3319987054
Category : Business & Economics
Languages : en
Pages : 496

Book Description
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.

A Guide to Effective Complaint Management

Author:
Publisher:
ISBN:
Category : Federal government
Languages : en
Pages : 33

Book Description

Local Government Complaint Procedure

Author: Western Australian Municipal Association
Publisher:
ISBN:
Category : Complaints (Administrative procedure)
Languages : en
Pages : 24

Book Description

Guidelines on Effective Complaint Handling

Author: Ombudsman Western Australia
Publisher:
ISBN:
Category : Electronic books
Languages : en
Pages : 0

Book Description

Guidelines for Complaint Management in Organizations

Author: Standards Australia (Organization)
Publisher:
ISBN: 9781775515272
Category :
Languages : en
Pages : 56

Book Description

Best Practice Guideline

Author: British Retail Consortium
Publisher:
ISBN: 9780117066373
Category :
Languages : en
Pages : 26

Book Description
A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system

Guidelines for Complaint Management in Organizations

Author: Standards Australia Limited
Publisher:
ISBN: 9781743428542
Category : Consumer complaints
Languages : en
Pages : 56

Book Description
The objective of this Standard is to provide guidance on complaint management to organizations, including the planning, design, operation, maintenance and improvement. -- page 2.

Complaint Management Guidelines

Author: New South Wales. Health Care Complaints Commission
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 40

Book Description