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Author: Marta Peris-Ortiz Publisher: Springer ISBN: 3319064533 Category : Business & Economics Languages : en Pages : 197
Book Description
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Author: Marta Peris-Ortiz Publisher: Springer ISBN: 3319064533 Category : Business & Economics Languages : en Pages : 197
Book Description
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Author: Project Management Institute Project Management Institute Publisher: Project Management Institute ISBN: 162825680X Category : Study Aids Languages : en Pages : 368
Book Description
PMBOK&® Guide is the go-to resource for project management practitioners. The project management profession has significantly evolved due to emerging technology, new approaches and rapid market changes. Reflecting this evolution, The Standard for Project Management enumerates 12 principles of project management and the PMBOK&® Guide &– Seventh Edition is structured around eight project performance domains.This edition is designed to address practitioners' current and future needs and to help them be more proactive, innovative and nimble in enabling desired project outcomes.This edition of the PMBOK&® Guide:•Reflects the full range of development approaches (predictive, adaptive, hybrid, etc.);•Provides an entire section devoted to tailoring the development approach and processes;•Includes an expanded list of models, methods, and artifacts;•Focuses on not just delivering project outputs but also enabling outcomes; and• Integrates with PMIstandards+™ for information and standards application content based on project type, development approach, and industry sector.
Author: José Gregorio Contreras Fernández Publisher: Trafford Publishing ISBN: 1463373414 Category : Education Languages : en Pages : 181
Book Description
El presente libro denominado MANUAL PARA LA ELABORACIÓN E IMPLEMENTACION DE UN MODELO DE EVALUACIÓN POR COMPETENCIAS, es el resultado de once años de trabajo, asesoría y acompañamiento a tres grandes instituciones públicas, en donde he sido Rector y de las cuales me siento muy orgulloso. Este manual parte primero desde lo que es la fundamentación, es decir el manejo de conceptos claves como: competencias, evaluación enseñar y aprender desde la perspectiva de procesos. De modo que el lector tenga una clara concepción de lo que debe saber sobre el tema y así poder plantear un modelo y los pasos que se deben seguir para su implementación. Este manual le permite a los docentes crear un modelo práctico de evaluación que facilita la promoción y el éxito de los estudiantes. En la mayoría de países latinoamericanos se habla mucho de competencias, pero no se tiene bien claro que son y cómo aplicarlas en el contexto de la escuela y más complicado aún el cómo volverlas un elemento base para el proceso de evaluación. Este manual pretende ofrecer un enfoque o concepción básica de competencia en donde el docente en un lenguaje sencillo pueda entenderla en toda su esencia y aplicación. Otro aspecto importante de este manual está en ofrecer procedimientos que faciliten el proceso de evaluación en las instituciones educativas, acompañado de una serie de instrumentos que le permitan a las instituciones contar con herramientas que evidencien los avances de la evaluación en las instituciones, herramientas que le darán mayor forma al diseño curricular.
Author: Albert Badia Publisher: MARGE BOOKS ISBN: 8415340842 Category : Business & Economics Languages : en Pages : 290
Book Description
250 leading cases of the High Courts of England and the European Court of Justice. This book contains summaries of 250 cases related to international trade and carriage of goods by sea. Each case is presented with an abstract of the factual background and the key findings of the court. All the cases relate to disputes decided by the High Courts of England or by the European Court of Justice, the knowledge of which is a must for any practitioner in this area. The issues referred to in the cases relate to contracts of carriage on bills of lading, waybills and charterparties, as well as to international trade instruments like sale contracts, letters of credit, performance bonds, indemnities and agency. There is also wide reference to ship arrests, limitation of liability, injunctions, choice of law, arbitration and jurisdiction. Full consideration is given to the Hague-Visby Rules, the Carriage of Goods by Sea Act, the Sale of Goods Act, Incoterms and UCP for Documentary Credits. Albert Badia is a practicing solicitor in England and Wales. He has acted as Counsel in many disputes and has been appointed as arbitrator in commercial matters.
Author: Publisher: Food & Agriculture Org. ISBN: 9251389926 Category : Languages : en Pages : 132
Author: Ying Tan Publisher: Springer ISBN: 3319938037 Category : Computers Languages : en Pages : 792
Book Description
This book constitutes the refereed proceedings of the Third International Conference on Data Mining and Big Data, DMBD 2018, held in Shanghai, China, in June 2018. The 74 papers presented in this volume were carefully reviewed and selected from 126 submissions. They are organized in topical sections named: database, data preprocessing, matrix factorization, data analysis, visualization, visibility analysis, clustering, prediction, classification, pattern discovery, text mining and knowledge management, recommendation system in social media, deep learning, big data, Industry 4.0, practical applications
Author: José Folgueras Méndez Publisher: Springer Science & Business Media ISBN: 3642211984 Category : Technology & Engineering Languages : en Pages : 1363
Book Description
This volume presents the proceedings of the CLAIB 2011, held in the Palacio de las Convenciones in Havana, Cuba, from 16 to 21 May 2011. The conferences of the American Congress of Biomedical Engineering are sponsored by the International Federation for Medical and Biological Engineering (IFMBE), Society for Engineering in Biology and Medicine (EMBS) and the Pan American Health Organization (PAHO), among other organizations and international agencies and bringing together scientists, academics and biomedical engineers in Latin America and other continents in an environment conducive to exchange and professional growth.
Author: Paloma López Lemos Publisher: FC EDITORIAL ISBN: 8416671516 Category : Standards Languages : en Pages : 133
Book Description
Tras un largo proceso de revisión por parte del Comité Técnico 176 de ISO, el 23 de septiembre de 2015 fue finalmente publicada la nueva y esperada versión de la norma ISO 9001, el modelo de sistemas de gestión más popular y con mayor número de certificados en todo el mundo. Vistos los cambios que aporta esta nueva edición —cambios en la estructura, en el enfoque, en los requisitos, en los términos y conceptos—, el proceso de transición no será una tarea fácil para las personas responsables de la implementación y mantenimiento del sistema, por lo que el principal objetivo de este libro es hacer una descripción sencilla de los cambios y novedades que aporta la nueva versión de la norma de forma que el proceso de transición sea lo más eficaz y menos traumático posible. Este libro es una guía útil tanto para aquellas empresas que aborden la implementación de la norma por primera vez como aquellas que ya estén certificadas. Para ello, se incluyen como anexos la correlación entre los puntos de la antigua versión 2008 y la nueva versión 2015 así como un listado en el que se especifican los nuevos documentos y registros obligatorios, que facilita la optimización del sistema documental.
Author: Marta Peris-Ortiz
Author: Marta Peris-Ortiz
Author: Project Management Institute Project Management Institute
Author: José Gregorio Contreras Fernández
Author: Cristina Peña Andrés
Author: Jesús Martínez Marín
Author: Albert Badia 
Author: 
Author: Ying Tan
Author: José Folgueras Méndez
Author: Paloma López Lemos