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Author: Robert Buckman Publisher: University of Toronto Press ISBN: 1487592639 Category : Medical Languages : en Pages : 268
Book Description
For many health care professionals and social service providers, the hardest part of the job is breaking bad news. The news may be about a condition that is life-threatening (such as cancer or AIDS), disabling (such as multiple sclerosis or rheumatoid arthritis), or embarrassing (such as genital herpes). To date medical education has done little to train practitioners in coping with such situations. With this guide Robert Buckman and Yvonne Kason provide help. Using plain, intelligible language they outline the basic principles of breaking bad new and present a technique, or protocol, that can be easily learned. It draws on listening and interviewing skills that consider such factors as how much the patient knows and/or wants to know; how to identify the patient's agenda and understanding, and how to respond to his or her feelings about the information. They also discuss reactions of family and friends and of other members of the health care team. Based on Buckman's award-winning training videos and Kason's courses on interviewing skills for medical students, this volume is an indispensable aid for doctors, nurses, psychotherapists, social workers, and all those in related fields.
Author: Robert Buckman Publisher: University of Toronto Press ISBN: 1487592639 Category : Medical Languages : en Pages : 268
Book Description
For many health care professionals and social service providers, the hardest part of the job is breaking bad news. The news may be about a condition that is life-threatening (such as cancer or AIDS), disabling (such as multiple sclerosis or rheumatoid arthritis), or embarrassing (such as genital herpes). To date medical education has done little to train practitioners in coping with such situations. With this guide Robert Buckman and Yvonne Kason provide help. Using plain, intelligible language they outline the basic principles of breaking bad new and present a technique, or protocol, that can be easily learned. It draws on listening and interviewing skills that consider such factors as how much the patient knows and/or wants to know; how to identify the patient's agenda and understanding, and how to respond to his or her feelings about the information. They also discuss reactions of family and friends and of other members of the health care team. Based on Buckman's award-winning training videos and Kason's courses on interviewing skills for medical students, this volume is an indispensable aid for doctors, nurses, psychotherapists, social workers, and all those in related fields.
Author: Donald E. Westlake Publisher: Mysterious Press ISBN: 0759522359 Category : Fiction Languages : en Pages : 367
Book Description
From Mystery Writers of America Grand Master Donald E. Westlake comes the eagerly anticipated return of unlucky master crook John Dortmunder. Dortmunder doesn't like manual labor. So when Andy Kelp relays the offer of a grand to help dig up a grave in a far-flung cemetery, he balks...until he begins to wonder just why Fitzroy Guilderpost, criminal mastermind, wants to pull a switcheroo of two 70-years-dead Indians. Central to the plan is Little Feather Redcorn, the ex-Vegas showgirl and great-granddaughter of the newly-switched stiff. She will pose as the last remaining member of the Pottaknobbee tribe, one-third owners of the largest casino in the east. When the remains of the last known Pottaknobbee are dug up, down there in Queens, the DNA will prove that it's her ancestor. But when the scam goes into play, it's Dortmunder and his band who must step in to make sure everything runs smoothly.
Author: Jeff Mack Publisher: Chronicle Books ISBN: 1452118531 Category : Juvenile Fiction Languages : en Pages : 39
Book Description
Good news, Rabbit and Mouse are going on a picnic. Bad news, it is starting to rain. Good news, Rabbit has an umbrella. Bad news, the stormy winds blow the umbrella (and Mouse!) into a tree. So begins this clever story about two friends with very different dispositions. Using just four words, Jeff Mack has created a text with remarkable flair that is both funny and touching, and pairs perfectly with his energetic, and hilarious, illustrations. Good news, this is a book kids will clamor to read again and again!
Author: Shep Hyken Publisher: Sound Wisdom ISBN: 1640950532 Category : Business & Economics Languages : en Pages : 173
Book Description
Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase. What about the minibar in your hotel room? That’s convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day. Customers will pay for convenience. And they’ll choose to do more business over time with the people and companies that make their lives more convenient! Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers. The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals. That’s the advantage of being a part of The Convenience Revolution.
Author: Anya Schiffrin Publisher: ReadHowYouWant.com ISBN: 145960864X Category : Business & Economics Languages : en Pages : 398
Book Description
"There are three twenty-four-hour financial networks. All their slogans are like, Ẁe know what's going on on Wall Street.' But then you turn it on during the crisis, and they're like, Ẁe don't know what's going on.' It'd be like turning on the Weather Channel in a hurricane and they're just doing this: [shuddering] Ẁhy am I wet?! What's happening to me? And it's so windy!'"--Jon Stewart.
Author: Rachel Beanland Publisher: Simon and Schuster ISBN: 1982132485 Category : Fiction Languages : en Pages : 336
Book Description
“The perfect summer read” (USA TODAY) begins with a shocking tragedy that results in three generations of the Adler family grappling with heartbreak, romance, and the weight of family secrets over the course of one summer. *A New York Times Book Review Editors’ Choice * One of USA TODAY’s “Best Books of 2020” * One of Good Morning America’s “25 Novels You'll Want to Read This Summer” * One of Parade’s “26 Best Books to Read This Summer” Atlantic City, 1934. Every summer, Esther and Joseph Adler rent their house out to vacationers escaping to “America’s Playground” and move into the small apartment above their bakery. Despite the cramped quarters, this is the apartment where they raised their two daughters, Fannie and Florence, and it always feels like home. Now, Florence has returned from college, determined to spend the summer training to swim the English Channel, and Fannie, pregnant again after recently losing a baby, is on bedrest for the duration of her pregnancy. After Joseph insists they take in a mysterious young woman whom he recently helped emigrate from Nazi Germany, the apartment is bursting at the seams. Esther only wants to keep her daughters close and safe but some matters are beyond her control: there’s Fannie’s risky pregnancy—not to mention her always-scheming husband, Isaac—and the fact that the handsome heir of a hotel notorious for its anti-Semitic policies, seems to be in love with Florence. When tragedy strikes, Esther makes the shocking decision to hide the truth—at least until Fannie’s baby is born—and pulls the family into an elaborate web of secret-keeping and lies, bringing long-buried tensions to the surface that reveal how quickly the act of protecting those we love can turn into betrayal. “Readers of Emma Straub and Curtis Sittenfeld will devour this richly drawn debut family saga” (Library Journal) that’s based on a true story and is a breathtaking portrayal of how the human spirit can endure—and even thrive—after tragedy.
Author: Al B. Weir Publisher: Zondervan ISBN: 031087419X Category : Health & Fitness Languages : en Pages : 212
Book Description
When the diagnosis is serious, what makes the difference between hope and despair?As a practicing oncologist, Dr. Al Weir works daily with patients who receive bad news. A medical doctor with a pastor’s heart, Dr. Weir knows from experience that it’s the patient’s focus, not the diagnosis, that indicates whether one will slip into despair and hopelessness or have the courage to live each day fully. Resilience of spirit can powerfully influence recovery and healing, and within our crisis, the choices we make are important. When Your Doctor Has Bad News offers no easy answers, no quick outs. But it does equip you to weather the storm you are facing and emerge whole again. Practical tips provide questions for you to ask your doctor and choices you can make to achieve your best chances for healing. Real-life stories show how others have coped with life-threatening illness, walked with God, and won. You can deepen communion with God in the midst of medical crisis. When Your Doctor Has Bad News gives you proven principles that will enable you to choose a life worth living, no matter what news the doctor has given you. “Dr. Weir . . . guides the reader—especially the one who has received bad news—past the soul-numbing shock of a dismal medical report. He reminds us of the soothing comfort available in the Word of God, of the heartwarming precepts upon which we can build a new life, and of the simple steps a family can take to promote hope and healing.”—Joni Eareckson Tada (from the introduction)
Author: Robert Buckman
Author: Robert Buckman
Author: Robert Buckman
Author: Donald E. Westlake
Author: Jeff Mack
Author: Shep Hyken
Author: ROLF. DOBELLI
Author: Anya Schiffrin
Author: Rachel Beanland
Author: Al B. Weir
Author: Jean-François Manzoni