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Proceedings of the 11th Toulon-Verona International Conference on Quality in Services

Proceedings of the 11th Toulon-Verona International Conference on Quality in Services PDF Author: Rocco Moliterni
Publisher: Firenze University Press
ISBN: 8884538556
Category : Health care rationing
Languages : en
Pages : 889

Book Description
The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.

Proceedings of the 11th Toulon-Verona International Conference on Quality in Services

Proceedings of the 11th Toulon-Verona International Conference on Quality in Services PDF Author: Rocco Moliterni
Publisher: Firenze University Press
ISBN: 8884538556
Category : Health care rationing
Languages : en
Pages : 889

Book Description
The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.

The Objective is Quality

The Objective is Quality PDF Author: Michel Jaccard
Publisher: CRC Press
ISBN: 146657299X
Category : Business & Economics
Languages : en
Pages : 449

Book Description
Quality is a form of management that is composed of the double approach of driving an organization towards excellence, while conforming to established standards and laws. The objective of quality confers advantages to companies: it makes them more resilient to change that can be unexpected or even chaotic; it makes them more competitive by identifying those steps in processes that do not offer added value. No longer the concern of a small community of experts, even scientists and engineers working in the private sector will find that they will have to con- front questions related to quality management in their day-to-day professional lives. This volume offers such people an unique entry into the universe of quality management, providing not only a cartography of quality standards and their modes of application – with particular attention to the ISO standards – but also a broader cultural context, with chapters on the history, prizes, deontology and moral implications of systems of quality management. This book thus opens the door to all those eager to take the first steps to learning how the principles of quality are organized today, and how they can be applied to his or her own activity.

Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque

Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque PDF Author: Réjean Savard
Publisher: Walter de Gruyter
ISBN: 3110962217
Category : Language Arts & Disciplines
Languages : en
Pages : 340

Book Description
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Management of Quality

Management of Quality PDF Author: European Organization for Quality Control. Conference
Publisher:
ISBN:
Category : Production management
Languages : en
Pages : 1056

Book Description


La qualité et la gouvernance des données : au service de la performance des entreprises

La qualité et la gouvernance des données : au service de la performance des entreprises PDF Author: BERTI-EQUILLE Laure
Publisher: Lavoisier
ISBN: 2746275104
Category : Databases
Languages : en
Pages : 402

Book Description
La bonne qualité des données est aujourd'hui la clé de voûte de toute organisation. La gestion et l'amélioration de cette qualité sont des tâches coûteuses et difficiles, mais néanmoins incontournables. Cet ouvrage propose une étude des différents outils et démarches qui assistent les spécialistes de la qualité et de la gouvernance des données. À travers les expériences de la communauté francophone animée par l'association ExQI (Excellence Qualité, Information), il présente, avec pédagogie et pragmatisme, un panorama des concepts-clés de la gestion de la qualité des données et leurs déclinaisons dans les entreprises (Business Intelligence, Data QualityManagement, Key Performance Indicator, Model Driven Engineering, Master Data Management, etc.). Des solutions théoriques et techniques performantes sont détaillées et de nombreux retours d'expérience permettent d'illustrer les bonnes pratiques à adopter. Mêlant contributions industrielles et académiques, cet ouvrage est un outil de référence en langue française sur la qualité et la gouvernance des données en entreprise.

Quality Control for Food and Agricultural Products

Quality Control for Food and Agricultural Products PDF Author: J.-L. Multon
Publisher: John Wiley & Sons
ISBN: 9780471186175
Category : Science
Languages : en
Pages : 304

Book Description
"Quality Control for Foods and Agricultural Products" is a single, complete, and practical reference to the wide variety of techniques for quality control in the production of food products. The book may also serve as a guidebook to other industries that are initiating or reviewing their quality control procedures. This title provides an overview of the tools available for quality control in the food industry. Among the quality control measures discused are practical methodology, sampling methods, measurement devices, sensors, computer analysis, data interpretation, reference materials, and standardization. "Quality Control for Foods and Agricultural Products" allows the reader to compare and contrast the advantages and disadvantages associated with a particular quality control method. Armed with this knowledge, the best possible quality control method may be chosen for a given product.

2nd International Symposium of the Pan-European Ecological Network

2nd International Symposium of the Pan-European Ecological Network PDF Author: Pan-European Ecological Network
Publisher: Council of Europe
ISBN: 9789287146106
Category : Political Science
Languages : fr
Pages : 182

Book Description
This symposium focused on the examination and promotion of the different forms of partnerships available to local and regional authorities within the framework of their activities on sustainable management of the natural heritage.

Socio-Economic Approach to Management Treatise

Socio-Economic Approach to Management Treatise PDF Author: Henri Savall
Publisher: IAP
ISBN:
Category : Business & Economics
Languages : en
Pages : 1100

Book Description
The result of half a century of research and experimentation in economics and management, this Treatise is intended for management practitioners. Socio-economic management (SEAM) makes the demands of humanism in professional life and sustainable economic prosperity compatible. It is illustrated with numerous cases from 2,150 companies and organizations from a wide variety of sectors and presents observed and measured results. Most of these chapters are written jointly by managers or executives of companies and organizations, and scholars or consultants involved in the pilot actions. This book is the work of 193 authors, from 16 countries and 4 continents, practitioners or academics in management sciences and management. This reflects the diversity of national and sectoral contexts of SEAM applications. Some chapters situate this concept in relation to the major currents of current thought. Each chapter is preceded by abstracts in French, English and Spanish. The prefaces, signed by Herman Aguinis and Rene Ricol, show the scope of socio-economic theory and management beyond the borders of the company. The book illustrates the international influence (48 countries) of the innovative and robust methods created and developed by the ISEOR team. Socio-economic theory constitutes a "breakthrough innovation", both in terms of its conceptual contribution and the practical methods and tools of its applications. This holistic approach touches on the different functions of the company and its multiple problems. It provides a structured change management method, focused on stimulating Human Potential and on self-financing the development of the company or organization, through the periodic recycling of hidden costs.

CMA

CMA PDF Author:
Publisher:
ISBN:
Category : Accounting
Languages : en
Pages : 410

Book Description


Les mots-clés du management - Anglais

Les mots-clés du management - Anglais PDF Author:
Publisher: Editions Bréal
ISBN: 2749525306
Category :
Languages : en
Pages : 178

Book Description