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Author: Michael B. Weinstein Publisher: Routledge ISBN: 1351407716 Category : Business & Economics Languages : en Pages : 228
Book Description
Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety.
Author: Michael B. Weinstein Publisher: Routledge ISBN: 1351407716 Category : Business & Economics Languages : en Pages : 228
Book Description
Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety.
Author: Jacinta Austin Publisher: ISBN: 9781680944983 Category : Languages : en Pages : 228
Book Description
The fundamentals for quality safety management and auditing can be very different and dependant on the industry an organisation is operating in. Not only can quality safety management be different with relation to the industry, but also within departments in an organisation. This book offers broad coverage of the range of quality safety management issues.
Author: Steven E. Wilson Publisher: Quality Press ISBN: 1951058208 Category : Technology & Engineering Languages : en Pages : 355
Book Description
Federal regulatory agencies have embraced Hazard Analysis Critical Control Point (HACCP) as the most effective method to offer farm-to-table food safety and quality in the United States-but it is important to look beyond HACCP. The ASQ Certified Food Safety and Quality Auditor (CFSQA) Handbook serves as a baseline of knowledge for auditors of food safety and quality systems that covers other aspects of food production, including preventive controls. This handbook assists certification candidates in preparing for the ASQ Certified Food Safety and Quality Auditor (CFSQA) examination. Its chapters cover the HACCP audit and auditor, preventive principles, and quality assurance analytical tools. The updated fourth edition also includes: The history of primitive and modern food preservation methods, including the introduction of HACCP methods The evolution of prerequisite programs, such as chemical and microbiological controls The importance of other food system support programs, such as product traceability and recall, facility design, and environmental control and monitoring Preliminary tasks for developing a HACCP plan About the Division The mission of the ASQ Food, Drug, and Cosmetic Division is to achieve increased customer satisfaction and continuous improvement by identifying, communicating, and promoting knowledge and the use of management concepts, technologies, and regulations as they relate to quality principles in all functional areas of the food, drug, and cosmetic industries. The Division holds conferences, confers awards annually, awards scholarships, and provides training and networking opportunities for participants in these industries.
Author: Peter D. Mauch Publisher: CRC Press ISBN: 1439813817 Category : Business & Economics Languages : en Pages : 174
Book Description
In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plen
Author: Pascal Dennis Publisher: Quality Press ISBN: 0873898737 Category : Business & Economics Languages : en Pages : 231
Book Description
For the first time, an author has demonstrated that safety and environment are influential factors within the quality arena. Pascal Dennis explains how applying quality management principles to safety and environmental issues can result in growth for an organization where safety and environment endeavors are concerned. This is the only book demonstrating that problems stemming from quality, safety and environment share the same root cause and respond to the identical remedies offered by a modern quality management system. Extremely well-written, Quality, Safety, and Environment: Synergy in the 21st Century includes chapters focusing on the histroy of the quality revolution, behavior-based safety, and the vital issues facing today's safety manager. The goals, methods, and principles of total safety and environmental management are introduced as well as statistical process control and other quality tools made applicable to safety and environmental situations. Benefits Increase profits by integrating your organization's management systems. Apply cutting-edge technologies in environmental management. Administer proven methods of measuring environmental performance. Contents: Introduction Entropy--The QSE link Generic Management Systems--A Primer Quality Management Systems Safety Management Systems Environmental Management Systems Q, S, and E Management Systems--Synergies Implications for Management Includes 32 illustrations
Author: Chitram Lutchman Publisher: CRC Press ISBN: 1482205777 Category : Business & Economics Languages : en Pages : 444
Book Description
Developing and maintaining a disciplined management system provides any organization with a blueprint for exceptional performance and success. Indeed, for larger multinational corporations, a management system is a critical component for sustainable growth and performance management. In this book, the authors discuss a series of fundamentals for cr
Author: Vincent K. Omachonu Publisher: CRC Press ISBN: Category : Business & Economics Languages : en Pages : 518
Book Description
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addr
Author: Alka Jarvis Publisher: Quality Press ISBN: 0873899350 Category : Business & Economics Languages : en Pages : 245
Book Description
We are in what many call The Age of the Customer. Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.
Author: Michael B. Weinstein
Author: Michael B. Weinstein
Author: Jacinta Austin
Author: Audeh Ahmed Baniahmed
Author: Steven E. Wilson
Author: Peter D. Mauch
Author: Pascal Dennis
Author: Chitram Lutchman
Author: Vincent K. Omachonu
Author: Alka Jarvis
Author: Gene Shematek