From Citizen's Charter to Public Service Guarantees PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download From Citizen's Charter to Public Service Guarantees PDF full book. Access full book title From Citizen's Charter to Public Service Guarantees by Great Britain: Parliament: House of Commons: Public Administration Select Committee. Download full books in PDF and EPUB format.
Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee Publisher: The Stationery Office ISBN: 9780215522085 Category : Political Science Languages : en Pages : 48
Book Description
From citizen's charter to public service Guarantees : Entitlements to public services, twelfth report of session 2007-08, report, together with formal Minutes
Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee Publisher: The Stationery Office ISBN: 9780215522085 Category : Political Science Languages : en Pages : 48
Book Description
From citizen's charter to public service Guarantees : Entitlements to public services, twelfth report of session 2007-08, report, together with formal Minutes
Author: Kevin Hickson Publisher: Biteback Publishing ISBN: 1785902717 Category : Biography & Autobiography Languages : en Pages : 272
Book Description
This year marks the twentieth anniversary of one of the most momentous general elections this country has ever seen. John Major's defeat in 1997 ended a record eighteen years of Tory government, prompting accusations of failure and ignominy. A controversial leader, Major oversaw numerous crises in international and domestic policy. Between 1990 and 1997, he presided over Britain's participations in the Gulf War, the start of the Northern Ireland peace process, the Maastricht Treaty negotiations and, famously, Black Wednesday and Britain's exit from the ERM. Towards the end, Major's government was split over Europe and ridden with allegations of sleaze. Widely criticised by the media and politicians from all parties, Major went on to be crushed by Tony Blair and New Labour in the 1997 general election. An Unsuccessful Prime Minister? is the first wide-ranging appraisal of John Major's government in nearly two decades. This book reconsiders the role of John Major as Prime Minister and the policy achievements of his government. Major's government faced many more constraints and left behind a more enduring legacy than his critics allowed at the time or since.
Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee Publisher: The Stationery Office ISBN: 9780215540812 Category : Political Science Languages : en Pages : 142
Book Description
The Committee calls for better and more accessible procedures for civil servants to raise concerns about the conduct of government. A route should to be established whereby evidence that a minister had misled Parliament or the public could be reported to Parliament following a complaint by a civil servant. Leaks damage trust within government and trust in government. The Committee concludes that leak investigations are often hamstrung by the fact that many leaks are politically motivated, including leaks from ministers and special advisers. The most effective way to prevent leaks by civil servants is to have accessible, effective and visible ways for individuals to raise concerns about the conduct of government, either internally or through an external oversight body, the Civil Service Commissioners. The report makes the following key recommendations: the Civil Service Commissioners should have the power to report to Parliament evidence indicating that the government was misleading Parliament or the public or the fact that the Civil Service has refused to act on a justified complaint; the Commissioners should also conduct independent investigation of breaches of confidentiality by special advisers; the leaking of information should only be a criminal matter where there is a breach of the Official Secrets Act or there is evidence of serious criminal misconduct; the Cabinet Office, Heads of Departments and the Civil Service Commissioners should do more to ensure that potential whistleblowers know how to raise concerns and have the confidence to come forward with them.
Author: Robert Ebo Hinson Publisher: CRC Press ISBN: 0429631944 Category : Business & Economics Languages : en Pages : 454
Book Description
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
Author: Athanasios Psygkas Publisher: Oxford University Press ISBN: 0190632763 Category : Business & Economics Languages : en Pages : 377
Book Description
Challenging the conventional narrative that the European Union suffers from a "democratic deficit," Athanasios Psygkas argues that EU mandates have enhanced the democratic accountability of national regulatory agencies. This is because EU law has created entry points for stakeholder participation in the operation of national regulators; these avenues for public participation were formerly either not open or not institutionalized to this degree. By focusing on how the EU formally adopted procedural mandates to advance the substantive goal of creating an internal market in electronic communications, Psygkas demonstrates that EU requirements have had significant implications for the nature of administrative governance in the member states. Drawing on theoretical arguments in favor of decentralization traditionally applied to substantive policy-making, this book provides insight into regulatory processes to show how the decentralized EU structure may transform national regulatory authorities into individual loci of experimentation that might in turn develop innovative results. It thus contributes to debates about federalism, governance and public policy, as well as about deliberative and participatory democracy in the United States and Europe. This book informs current understandings of regulatory agency operations and institutional design by drawing on an original dataset of public consultations and interviews with agency officials, industry and consumer group representatives in Paris, Athens, Brussels, and London. The on-the-ground original research provides a strong foundation for the directions the case law could take and small- and larger-scale institutional reforms that balance the goals of democracy, accountability, and efficiency.
Author: Great Britain. Parliament. House of Commons. Public Administration Select Committee Publisher: The Stationery Office ISBN: 9780215542649 Category : Political Science Languages : en Pages : 20
Book Description
Lobbying : Developments since the Committee's first report of session 2008-09, fifth report of Session 2009-10
Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee Publisher: The Stationery Office ISBN: 9780215543646 Category : Political Science Languages : en Pages : 104
Book Description
This report examines the practice of recruiting externally to the senior civil service (SCS). Outside recruitment has been used to fill skills shortages and to bring new perspectives to government, but has also been criticised for potentially diluting core civil service values and for being poor value for money. PASC concludes that the senior civil service has depended too heavily on external recruitment in recent years, and should now take steps to reduce its reliance on outside appointments. PASC also found that external recruits do not appear to perform better than career civil servants - despite being paid more, on average - and many leave civil service employment relatively quickly. Nonetheless, given the existence of skills gaps and the other benefits that external recruits can bring, PASC believes that there will continue to be a place for outside appointments in civil service recruitment. PASC further concludes that the extent of recent external recruitment is symptomatic of a wider concern: the ability of the civil service to identify its current and future skills needs, and to plan effectively to meet those needs. PASC recommends that the emphasis of civil service employment policy should be on developing its own people and skills, rather than seeking to draw these in from outside.
Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee
Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee
Author: Great Britain. Prime Minister
Author: Ian Bynoe
Author: Kevin Hickson
Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee
Author: Robert Ebo Hinson
Author: Rumki Basu
Author: Athanasios Psygkas
Author: Great Britain. Parliament. House of Commons. Public Administration Select Committee
Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee