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Author: Nigel Travis Publisher: PublicAffairs ISBN: 1541762150 Category : Business & Economics Languages : en Pages : 271
Book Description
The executive chairman and former CEO of Dunkin' Donuts and Baskin Robbins reflects on the unique, results-oriented discipline he's developed over decades of leadership, which provides a blueprint for any organization to achieve prosperity. We live in an era in which successful organizations can fail in a flash. But they can cope with change and thrive by creating a culture that supports positive pushback: questioning everything without disrespecting anyone. Nigel Travis has forty years of experience as a leader in large and successful organizations, as well as those facing existential crisis-such as Blockbuster as it dawdled in the face of the Netflix challenge. In his ten years as CEO and chairman of Dunkin' Brands, Travis fine-tuned his ideas about the challenge culture and perfected the practices required to build it. He argues that the best way for organizations to succeed in today's environment is to embrace challenge and encourage pushback. Everyone-from the new recruit to the senior leader-must be given the freedom to speak up and question the status quo, must learn how to talk in a civil way about difficult issues, and should be encouraged to debate strategies and tactics-although always in the spirit of shared purpose. How else will new ideas emerge? How else can organizations steadily improve? Through colorful storytelling, with many examples from his own career-including his leadership in turning around the fear-ridden culture of the London-based Leyton Orient Football Club, of which he is part owner-Travis shows how to establish a culture that welcomes challenge, achieves exceptional results, and ensures a prosperous future.
Author: Nigel Travis Publisher: PublicAffairs ISBN: 1541762150 Category : Business & Economics Languages : en Pages : 271
Book Description
The executive chairman and former CEO of Dunkin' Donuts and Baskin Robbins reflects on the unique, results-oriented discipline he's developed over decades of leadership, which provides a blueprint for any organization to achieve prosperity. We live in an era in which successful organizations can fail in a flash. But they can cope with change and thrive by creating a culture that supports positive pushback: questioning everything without disrespecting anyone. Nigel Travis has forty years of experience as a leader in large and successful organizations, as well as those facing existential crisis-such as Blockbuster as it dawdled in the face of the Netflix challenge. In his ten years as CEO and chairman of Dunkin' Brands, Travis fine-tuned his ideas about the challenge culture and perfected the practices required to build it. He argues that the best way for organizations to succeed in today's environment is to embrace challenge and encourage pushback. Everyone-from the new recruit to the senior leader-must be given the freedom to speak up and question the status quo, must learn how to talk in a civil way about difficult issues, and should be encouraged to debate strategies and tactics-although always in the spirit of shared purpose. How else will new ideas emerge? How else can organizations steadily improve? Through colorful storytelling, with many examples from his own career-including his leadership in turning around the fear-ridden culture of the London-based Leyton Orient Football Club, of which he is part owner-Travis shows how to establish a culture that welcomes challenge, achieves exceptional results, and ensures a prosperous future.
Author: Shep Hyken Publisher: Sound Wisdom ISBN: 1640953027 Category : Business & Economics Languages : en Pages : 217
Book Description
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”
Author: Sherwood G. Lingenfelter Publisher: Baker Academic ISBN: 0801021782 Category : Language Arts & Disciplines Languages : en Pages : 192
Book Description
Lingenfelter sets out a model for understanding the workings of a society and then applies this model to conflicts missionaries and nationals often face over economic and social issues. He makes the second edition more accessible than the first by clarifying concepts, adding case studies, and reducing the book's length. October '98 publication date.
Author: Kim Malone Scott Publisher: Macmillan ISBN: 1760553026 Category : Business & Economics Languages : en Pages : 375
Book Description
Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success.
Author: Edmundson, Andrea Publisher: IGI Global ISBN: 1599043033 Category : Education Languages : en Pages : 374
Book Description
"This book's purpose is to inform educators and instructional designers of issues and cultural misunderstandings that could hinder the effective transfer of knowledge when e-learning is exported to other cultures. Addressing these cultural challenges will enhance the effectiveness of e-learning, thereby supporting the societal benefits of increased access to education at a global level"--Provided by publisher.
Author: Henry Jenkins Publisher: MIT Press ISBN: 0262258293 Category : Technology & Engineering Languages : en Pages : 146
Book Description
Many teens today who use the Internet are actively involved in participatory cultures—joining online communities (Facebook, message boards, game clans), producing creative work in new forms (digital sampling, modding, fan videomaking, fan fiction), working in teams to complete tasks and develop new knowledge (as in Wikipedia), and shaping the flow of media (as in blogging or podcasting). A growing body of scholarship suggests potential benefits of these activities, including opportunities for peer-to-peer learning, development of skills useful in the modern workplace, and a more empowered conception of citizenship. Some argue that young people pick up these key skills and competencies on their own by interacting with popular culture; but the problems of unequal access, lack of media transparency, and the breakdown of traditional forms of socialization and professional training suggest a role for policy and pedagogical intervention. This report aims to shift the conversation about the "digital divide" from questions about access to technology to questions about access to opportunities for involvement in participatory culture and how to provide all young people with the chance to develop the cultural competencies and social skills needed. Fostering these skills, the authors argue, requires a systemic approach to media education; schools, afterschool programs, and parents all have distinctive roles to play. The John D. and Catherine T. MacArthur Foundation Reports on Digital Media and Learning
Author: Richard A., Shweder Publisher: Russell Sage Foundation ISBN: 9780871547910 Category : Social Science Languages : en Pages : 518
Book Description
What does tolerance mean and how does it work in practice, in such countries as the U.S., Germany, France, India, Norway, and South Africa? Twenty-five scholars--all but one from the U.S.--from the fields of law, anthropology, psychology, and political theory explore how liberal democracies do and should respond legally to differences in cultural and religious practices of minority group residents. The 21 essays explore the processes that create diversity, forms of cultural accommodation other than group status or rights, ways in which minority groups position themselves in relation to universal human rights claims, and the contrasting conceptions of group differences as they affect institutional and legal practices. Annotation copyrighted by Book News, Inc., Portland, OR.
Author: Gordana Jovanović Publisher: Routledge ISBN: 1317195930 Category : Philosophy Languages : en Pages : 697
Book Description
This book considers cultural psychology from historical, theoretical, and epistemological perspectives, building an understanding of cultural psychology as a human science and moving beyond the nature-culture dichotomy. The unique collection of chapters seeks to advance the field of cultural psychology by reviving its historical legacies and arguing for its social responsibility in future historical developments. It considers European legacies for cultural psychology as developed by leading figures such as Giambattista Vico, Wilhelm Wundt, Wilhelm Dilthey, and Ernst Cassirer in order to provide insights into a long tradition of thinking from a cultural psychology perspective. The book discusses historical pathways in the rise and repression of cultural psychology and its different historical forms, arguing for the necessity of decolonizing psychology, securing a place for culture in it, and developing an epistemology suited to humankind’s meaning-making processes in mutual shaping of psyche and culture. It provides an integrative and historical understanding of the subject and uses the diversity and heterogeneity within the field to offer critical reflections on its achievements. The thoroughly international group of contributors brings diverse analyses of self, body, emotions, culture, and society and considers the future of cultural psychology. The volume is a stimulating read for scholars and students of cultural and theoretical psychology and related areas including philosophy, anthropology, and history.
Author: Benno Werlen Publisher: Springer ISBN: 3319164775 Category : Social Science Languages : en Pages : 303
Book Description
This book offers new perspectives of transdisciplinary research, in methodological as well as theoretical respects. It provides insights in the two-fold bio-physical and the socio-cultural global embeddedness of local living conditions on the basis of selected empirical studies from Latin America, Asia, Africa, Australia and Europe. The theoretical foundations of ecological research and sustainability policies were developed at the end of the nineteenth century. They are largely based on investigations of living spaces and the evolution and differentiation of varied life forms. This perspective is embedded in the practical and theoretical European problem situations of the past and lacks social and cultural differentiation. The transformation of spatial and natural relations as a result of the globalization process is so radical that new theories are needed to solve 21st century ecological problems. Moreover, in view of the lack of an ontologically sound and promising strategy for transdisciplinary problem solving, as well as an acceptable consideration of the power of cultural schemas relating to natural living’s interpretations, there is a strong need to focus on sustainable social practices, habits and routines, rather than on predominantly living spaces or eco-topes. This book elaborates on the transdisciplinary approach by reflecting on the theoretical heritage and a global perspective of sustainability, by focusing on the primary role of a social approach in sustainability research and by putting emphasis on cultural dimension of sustainability. It postulates that global sustainability is grounded in a global understanding of our everyday activities.
Author: Nigel Travis
Author: Nigel Travis
Author: Shep Hyken
Author: Sherwood G. Lingenfelter
Author: Kim Malone Scott
Author: Edmundson, Andrea
Author: Henry Jenkins
Author: Richard A., Shweder
Author: Gordana Jovanović
Author: John Sloan
Author: Benno Werlen