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Author: Tim C King Publisher: SAE International ISBN: 0768081734 Category : Business & Economics Languages : en Pages : 240
Book Description
A keen focus on operations, cost management, leadership, and customer service is presented in this book for fleets to thrive in today’s competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices, and business tools are fully described. This model can be applied by service groups of any size to achieve quality performance benefits for both the customer and the fleet-provider. Fleet Services: Redefining Success presents: • A back-to-basics approach that begins by redefining a fleet's customers to fully identify and provide customer-driven services. • A hierarchy for success that includes development of management goals and strategies to exceed customer expectations. • Best practices and associated business tool requirements that assure exceptional service and win-win results. • An innovative business model that maximizes opportunities and positive outcomes for fleet service providers. It is the only single-source book of its kind that brings together the interests of fleet managers and their customers to achieve a higher level of business performance.
Author: Tim C King Publisher: SAE International ISBN: 0768081734 Category : Business & Economics Languages : en Pages : 240
Book Description
A keen focus on operations, cost management, leadership, and customer service is presented in this book for fleets to thrive in today’s competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices, and business tools are fully described. This model can be applied by service groups of any size to achieve quality performance benefits for both the customer and the fleet-provider. Fleet Services: Redefining Success presents: • A back-to-basics approach that begins by redefining a fleet's customers to fully identify and provide customer-driven services. • A hierarchy for success that includes development of management goals and strategies to exceed customer expectations. • Best practices and associated business tool requirements that assure exceptional service and win-win results. • An innovative business model that maximizes opportunities and positive outcomes for fleet service providers. It is the only single-source book of its kind that brings together the interests of fleet managers and their customers to achieve a higher level of business performance.
Author: John Dolce Publisher: ISBN: 9781560919971 Category : Transportation Languages : en Pages : 550
Book Description
A guide for supervisors and managers responsible for the vehicle maintenance management of a fleet, integrating relevant technological developments since the 1994 edition. Describes practical and cost-effective principles for daily operations. Among the features are trend reporting, problem resoluti
Author: John Wiegmann Publisher: Transportation Research Board ISBN: 0309213274 Category : Business & Economics Languages : en Pages : 69
Book Description
TRB’s National Cooperative Highway Research Program (NCHRP) Report 692: Decision Making for Outsourcing and Privatization of Vehicle and Equipment Fleet Maintenance presents a framework for conducting systematic analysis and making decisions on outsourcing and privatization of vehicle and equipment fleet maintenance.
Author: Teodor G. Crainic Publisher: Springer Science & Business Media ISBN: 1461557550 Category : Business & Economics Languages : en Pages : 257
Book Description
TEODOR GABRIEL CRAINIC, DIRECTOR The Centre for Research on Transportation (C.R.T.) was founded in 1971 by the Universite de Montreal. From 1988 on, it is jointly managed by the Universite de Montreal and its affiliated schools, the Ecole des Hautes Etudes Commerciales and Ecole Poly technique. Professors, students and researchers from many institutions in the Montreal area join forces at the C.R.T. to analyze transportation, logistics and telecommunication systems from a multidisciplinary perspective. The C.R.T. pursues three major, complementary objectives: training of high-level specialists; the advancement of knowledge and technology; the transfer of technology towards industry and the public sector. Its main field of expertise is the develop ment of quantitative and computer-based models and methods for the analysis of urban, regional and intercity transportation networks, as well as telecommunication systems. This applies to the study of passenger and commodity flows, as well as to the socioeconomic aspects of transportation: policy, regulation, economics. The twenty-fifth anniversary of the C.R.T. offered the opportunity to evaluate past accomplishments and to identify future trends and challenges. Five colloquia were thus organized on major research and application themes that also reflected our main research areas. They gathered together internationally renowned researchers who linked recent scientific and technological advances to modeling and methodological challenges waiting to be tackled, particularly concerning new problems and applica tions, and the increasingly widespread use of new technologies.
Author: Arthur E. Cote Publisher: Jones & Bartlett Learning ISBN: 9780877655770 Category : Education Languages : en Pages : 616
Book Description
Apply the experience of dozens of leading authorities with the new Organizing for Fire and Rescue Services. This special fire service edition of NFPA's Fire Protection Handbook is comprised of 35 informative chapters that present the big picture in a single volume. All the topics fire service managers and fire and life safety educators need to know about are here including: Fire and fire science basics including fire data collection and databases, and use of incident data and statistics Information on fire and life safety education including how to reach high-risk groups, understanding media, and evaluation techniques Guidance on fire department administration and operations, pre-incident planning, EMS, training, apparatus and equipment, PPE, managing response to haz-mat incidents, rescue operations, fireground operations, and more! Order your copy today and put time-tested knowledge to work for you!
Author: John E Dolce Publisher: SAE International ISBN: 076806905X Category : Technology & Engineering Languages : en Pages : 538
Book Description
This new edition of Analytical Fleet Maintenance Management, the first update in more than a decade, details state-of-the-art technologies that can benefit fleet managers, and reviews the latest best practices in fleet maintenance management. This third edition contains new chapters on fleet management leadership, and facility design and maintenance, as well as updated arithmetic formulas throughout the book.
Author: Susan A. Fleming Publisher: DIANE Publishing ISBN: 1437917984 Category : Business & Economics Languages : en Pages : 53
Book Description
The U.S. transportation sector relies almost exclusively on oil; as a result, it causes about a third of the nation's greenhouse gas emissions. Advanced technology vehicles powered by alternative fuels, such as electricity and ethanol, are one way to reduce oil consumption. The fed. gov¿t. set a goal for fed. agencies to use plug-in hybrid electric vehicles -- vehicles that run on both gasoline and batteries charged by connecting a plug into an electric power source -- as they become available at a reasonable cost. This report examined the: (1) potential benefits of plug-ins; (2) factors affecting the availability of plug-ins; and (3) challenges to incorporating plug-ins into the fed. fleet. Illustrations.
Author: Tim C King
Author: Tim C King
Author: John Dolce
Author: John Dolce
Author: 
Author: John Wiegmann
Author: Teodor G. Crainic
Author: Arthur E. Cote
Author: John E Dolce
Author: Susan A. Fleming
Author: