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Author: Kit Sadgrove Publisher: Routledge ISBN: 1000152065 Category : Business & Economics Languages : en Pages : 774
Book Description
Risk management and contingency planning has really come to the fore since the first edition of this book was originally published. Computer failure, fire, fraud, robbery, accident, environmental damage, new regulations - business is constantly under threat. But how do you determine which are the most important dangers for your business? What can you do to lessen the chances of their happening - and minimize the impact if they do happen? In this comprehensive volume Kit Sadgrove shows how you can identify - and control - the relevant threats and ensure that your company will survive. He begins by asking 'What is risk?', 'How do we assess it?' and 'How can it be managed?' He goes on to examine in detail the key danger areas including finance, product quality, health and safety, security and the environment. With case studies, self-assessment exercises and checklists, each chapter looks systematically at what is involved and enables you to draw up action plans that could, for example, provide a defence in law or reduce your insurance premium. The new edition reflects the changes in the global environment, the new risks that have emerged and the effect of macroeconomic factors on business profitability and success. The author has also included a set of case studies to illustrate his ideas in practice.
Author: Kit Sadgrove Publisher: Routledge ISBN: 1000152065 Category : Business & Economics Languages : en Pages : 774
Book Description
Risk management and contingency planning has really come to the fore since the first edition of this book was originally published. Computer failure, fire, fraud, robbery, accident, environmental damage, new regulations - business is constantly under threat. But how do you determine which are the most important dangers for your business? What can you do to lessen the chances of their happening - and minimize the impact if they do happen? In this comprehensive volume Kit Sadgrove shows how you can identify - and control - the relevant threats and ensure that your company will survive. He begins by asking 'What is risk?', 'How do we assess it?' and 'How can it be managed?' He goes on to examine in detail the key danger areas including finance, product quality, health and safety, security and the environment. With case studies, self-assessment exercises and checklists, each chapter looks systematically at what is involved and enables you to draw up action plans that could, for example, provide a defence in law or reduce your insurance premium. The new edition reflects the changes in the global environment, the new risks that have emerged and the effect of macroeconomic factors on business profitability and success. The author has also included a set of case studies to illustrate his ideas in practice.
Author: Dolf van der Haven Publisher: Van Haren ISBN: 9401807035 Category : Architecture Languages : en Pages : 108
Book Description
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Author: Richard E. Cascarino Publisher: CRC Press ISBN: 0429644094 Category : Computers Languages : en Pages : 156
Book Description
The Complete Guide for CISA Examination Preparation delivers complete coverage of every topic on the latest release of the Certified Information Systems Auditor (CISA) exam. The author is an IT security and auditing expert and the book covers all five exam domains. This effective self-study system features chapter learning objectives, in-depth explanations of each topic, and accurate practice questions. Each chapter includes exam tips that highlight key exam information, hands-on exercises, a summary that serves as a quick review, and end-of-chapter questions that simulate those on the actual exam. Designed to help candidates pass the CISA exam easily, it also serves as an ideal on-the-job reference. Richard E. Cascarino, MBA, CIA, CISM, CFE, CRMA, is well known in international auditing. Richard is a principal of Richard Cascarino & Associates. He has over 31 years’ experience in audit training and consulting. He is a regular speaker at national and international conferences and has presented courses throughout Africa, Europe, the Middle East and the USA. Richard is a Past President of the Institute of Internal Auditors in South Africa, was the founding Regional Director of the Southern African Region of the IIA-Inc. and is a member of ISACA, and the Association of Certified Fraud Examiners, where he is a member of the Board of Regents for Higher Education. Richard was Chairman of the Audit Committee of Gauteng cluster 2 (Premier's office, Shared Services and Health) in Johannesburg and is currently the Chairman of the Audit and Risk Committee of the Department of Public Enterprises in South Africa. Richard is also a visiting Lecturer at the University of the Witwatersrand, author of the book Internal Auditing: An Integrated Approach, now in its third edition. This book is extensively used as a university textbook worldwide. In addition, he is the author of the Auditor's Guide to IT Auditing, Second Edition and the book Corporate Fraud and Internal Control: A Framework for Prevention. He is also a contributor to all four editions of QFINANCE, the Ultimate Resource.
Author: Bo Edvardsson Publisher: Springer Nature ISBN: 3030918289 Category : Business & Economics Languages : en Pages : 1031
Book Description
This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.
Author: U.S. Army War College Publisher: Lulu.com ISBN: 0359235743 Category : Reference Languages : en Pages : 552
Book Description
This text explains and synthesizes the functioning and relationships of numerous Defense, Joint, and Army organizations, systems, and processes involved in the development and sustainment of trained and ready forces for the Combatant Commanders. It is designed to be used by the faculty and students at the U.S. Army War College (as well as other training and educational institutions) as they improve their knowledge and understanding of "How the Army Runs." We are proud of the value that senior commanders and staffs place in this text and are pleased to continue to provide this reference.
Author: Bryant Publisher: Wolters Kluwer ISBN: 1543811132 Category : Business & Economics Languages : en Pages : 1292
Book Description
Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2019 Edition, ISBN 9781454899921
Author: Jörg Ziemann Publisher: Springer Nature ISBN: 3030967344 Category : Computers Languages : en Pages : 223
Book Description
This textbook provides a comprehensive, holistic, scientifically precise, and practically relevant description of Enterprise Architecture Management (EAM). Based on state-of-the-art concepts, it also addresses current trends like disruptive digitization or agile methods. The book is structured in five chapters. The first chapter offers a comprehensive overview of EAM. It addresses questions like: what does EAM mean, what is the history of EAM, why do enterprises need EAM, what are its goals, and how is it related to digitalization? It also includes a short overview of essential EAM standards and literature. The second chapter provides an overview of Enterprise Architecture (EA). It starts with clarifying basic terminology and the difference between EA and EAM. It also gives a short summary of existing EA frameworks and methods for structuring the digital ecosystem into layers and views. The third chapter addresses the strategic and tactical context of the EAM capability in an enterprise. It defines essential terms and parameters in the context of enterprise strategy and tactics as well as the operative, organizational context of EAM. The fourth chapter specifies the detailed goals, processes, functions, artifacts, roles and tools of EAM, building the basis for an EAM process framework that provides a comprehensive overview of EAM processes and functions. Closing the circle, the last chapter describes how to evaluate EAM in an enterprise. It starts by laying out core terminology, like “metric” and “strategic performance measurement system” and ends with a framework that integrates the various measuring areas in the context of EA and EAM. This textbook focuses on two groups: First, EAM scholars, ie bachelor or master students of Business Information Systems, Business Administration or Computer Science. And second, EAM practitioners working in the field of IT strategy or EA who need a reliable, scientifically solid, and practically proven state-of-the-art description of essential EAM methods.
Author: John Maleyeff Publisher: Routledge ISBN: 100058772X Category : Business & Economics Languages : en Pages : 225
Book Description
Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.
Author: Daria Holovko Publisher: Emerald Group Publishing ISBN: 1837976813 Category : Business & Economics Languages : en Pages : 107
Book Description
The ongoing socio-economic situation in Ukraine is being scrutinized in real-time, providing a distinctive opportunity in this volume to analyze its impact on entrepreneurs’ behavior during their efforts to stabilize businesses and the predominant challenges that most MSEs confront.
Author: Kit Sadgrove
Author: Kit Sadgrove
Author: Dolf van der Haven
Author: Richard E. Cascarino
Author: Disha Experts
Author: Bo Edvardsson
Author: U.S. Army War College
Author: Bryant
Author: Jörg Ziemann
Author: John Maleyeff
Author: Daria Holovko