Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced PDF Download

Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced PDF full book. Access full book title Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced by City of London College of Economics. Download full books in PDF and EPUB format.

Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced

Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced PDF Author: City of London College of Economics
Publisher: City of London College of Economics
ISBN:
Category : Education
Languages : en
Pages : 415

Book Description
Overview Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find. Content - Creating the customer-centric organization - Take it from the top: Service management - Keeping your customers: Simple actions, significant payoffs - Road blocks: When the going gets through - Working in a wired world: Customer service on the web - Don’ts of customer service - Tips for constructive conflict with co-workers - Ways to get better service as a customer Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
➤