Author: Sharon WulfPublisher: Human Resource Development
ISBN: 0874259045
Category :
Languages : en
Pages : 49
Book Description
Customer Service Action Plan Instructor Guide
Author: Sharon WulfPublisher: Human Resource Development
ISBN: 0874259045
Category :
Languages : en
Pages : 49
Book Description
Bully
Author: Lee HirschPublisher: Weinstein Books
ISBN: 1602861846
Category : Education
Languages : en
Pages : 306
Book Description
Shares essays outlining recommendations for caregivers and educators, offers celebrity contributions, and includes an account of how Katy Butler campaigned to change the movie's rating to make it available to teen viewers.
Take Time for You
Author: Tina H. BoogrenPublisher: Solution Tree Press
ISBN: 1945349727
Category : Education
Languages : en
Pages : 152
Book Description
The key to thriving, as both a human and an educator, rests in mindfulness, reflection, and daily self-care activities. With Take Time for You, you will discover a clear path to well-being by working through Maslow's hierarchy of needs: (1) physiological, (2) safety, (3) belonging, (4) esteem, (5) self-actualization, and (6) transcendence. The author offers a range of manageable research-based strategies, self-care surveys, and reflective teaching questions that will guide you in developing an individualized self-care plan. Embrace imperfection as you develop your own self-care plan: Understand the challenges to mindfulness for teachers and how Maslow's hierarchy of needs comes into play in your personal and professional life. Design action plans so you can meet your own physiological, safety, belonging, esteem, and self-actualization needs and, finally, transcend and connect with something greater than yourself. Take surveys and perform a daily time audit to determine how well you are meeting each of your needs. Use the journaling space and self-reflection questions provided throughout the book to reflect on your implementation efforts. Contents: Introduction Chapter 1: Understand the Framework Chapter 2: Physiological Needs Chapter 3: Safety Needs Chapter 4: Belonging Needs Chapter 5: Esteem Needs Chapter 6: Self-Actualization Needs Chapter 7: Transcendence Needs Epilogue: Final Thoughts Appendix: My Personalized Self-Care Plan References and Resources Index
Customer Service
Author: Robert W. LucasPublisher:
ISBN: 9780071277501
Category : Customer services
Languages : en
Pages : 544
Book Description
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Driven by Data
Author: Paul Bambrick-SantoyoPublisher: John Wiley & Sons
ISBN: 0470548746
Category : Education
Languages : en
Pages : 336
Book Description
Offers a practical guide for improving schools dramatically that will enable all students from all backgrounds to achieve at high levels. Includes assessment forms, an index, and a DVD.
Understanding by Design
Author: Grant P. WigginsPublisher: ASCD
ISBN: 1416600353
Category : Education
Languages : en
Pages : 383
Book Description
What is understanding and how does it differ from knowledge? How can we determine the big ideas worth understanding? Why is understanding an important teaching goal, and how do we know when students have attained it? How can we create a rigorous and engaging curriculum that focuses on understanding and leads to improved student performance in today's high-stakes, standards-based environment? Authors Grant Wiggins and Jay McTighe answer these and many other questions in this second edition of Understanding by Design. Drawing on feedback from thousands of educators around the world who have used the UbD framework since its introduction in 1998, the authors have greatly revised and expanded their original work to guide educators across the K-16 spectrum in the design of curriculum, assessment, and instruction. With an improved UbD Template at its core, the book explains the rationale of backward design and explores in greater depth the meaning of such key ideas as essential questions and transfer tasks. Readers will learn why the familiar coverage- and activity-based approaches to curriculum design fall short, and how a focus on the six facets of understanding can enrich student learning. With an expanded array of practical strategies, tools, and examples from all subject areas, the book demonstrates how the research-based principles of Understanding by Design apply to district frameworks as well as to individual units of curriculum. Combining provocative ideas, thoughtful analysis, and tested approaches, this new edition of Understanding by Design offers teacher-designers a clear path to the creation of curriculum that ensures better learning and a more stimulating experience for students and teachers alike.
Resources in Education
Author: EPA National Publications Catalog
Author: United States. Environmental Protection AgencyPublisher:
ISBN:
Category : Environmental protection
Languages : en
Pages : 896
Book Description
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