Customer Development of Effective Performance Indicators in Local and State Level Public Administration PDF Download

Author: Rebekah Schulz
Publisher: Emerald Group Publishing
ISBN: 1839821507
Category : Business & Economics
Languages : en
Pages : 116

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Book Description
This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.

Author: Rebekah Schulz
Publisher:
ISBN: 9781839821493
Category :
Languages : en
Pages :

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Book Description
This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.

Author: Rebekah Schulz
Publisher: Emerald Group Publishing
ISBN: 1839821485
Category : Business & Economics
Languages : en
Pages : 168

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Book Description
This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.

Author: Marc Holzer
Publisher: CRC Press
ISBN: 1482277077
Category : Political Science
Languages : en
Pages : 800

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Book Description
Anyone hoping to improve teamwork, performance, and budgeting, training, and evaluation programs in their organization should look no further. Completely revised, Public Productivity Handbook, Second Edition defines the role of leadership, dimensions of employee commitment, and multiple employee-organization based relationships for effective internal and external connections. It's coverage of new and systematic management approaches and well-defined measurement systems provides guidance on correct utilization of human resources that ensure improvements in productivity and performance. The authors discuss such topics as citizen-driven government and performance, public sector values and productivity, privatization, and productivity barriers in the public sector.

Author: Robert Dibie
Publisher: Routledge
ISBN: 1351760378
Category : Political Science
Languages : en
Pages : 248

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Book Description
This title was first published in 2003. How was public policy and economic development in Nigeria affected under the period of military control between 1966 and 1999? What is the nature and scale of change that Nigeria will have to undergo in order to achieve its current development goals? Initially providing a history of Nigeria along with a framework for understanding the nature, scope and magnitude of the military and public management problems within the country, this timely and rewarding book addresses both of these questions. It analyzes the institutions that make and implement public policy in the Nigerian political arena, and examines the route that Nigeria could take in order to enhance its public management capacities. Although the specific focus is on Nigeria, the mode of analysis used is transferable to a wide variety of developing nations. The book will foster an understanding among scholars, development planners, military officers and policy makers of the tasks and challenges facing Nigeria and many sub-Saharan African nations in the twenty-first century.

Author: B Guy Peters
Publisher: SAGE
ISBN: 1446268918
Category : Political Science
Languages : en
Pages : 817

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Book Description
The original Handbook of Public Administration was a landmark publication, the first to provide a comprehensive and authoritative survey of the discipline. The eagerly-awaited new edition of this seminal international handbook continues to provide a complete review and guide to past and present knowledge in this essential field of inquiry. Assembling an outstanding team of scholars from around the world, the second edition explores the current state-of-the-art in academic thinking and the current structures and processes for the administration of public policy. The second edition has been fully revised and updated, with new chapters that reflect emerging issues and changes within the public sector: - Identifying the Antecedents in Public Performance - Bureaucratic Politics - Strategy Structure and Policy Dynamics - Comparative Administrative Reform - Administrative Ethics - Accountability through Market and Social Instruments - Federalism and intergovernmental coordination. A dominant theme throughout the handbook is a critical reflection on the utility of scholarly theory and the extent to which government practices inform the development of this theory. To this end it serves as an essential guide for both the practice of public administration today and its on-going development as an academic discipline. The SAGE Handbook of Public Administration remains indispensable to the teaching, study and practice of public administration for students, academics and professionals everywhere.

Author: United States. Congress. Senate. Committee on Governmental Affairs
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 120

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Book Description

Author: OECD
Publisher: OECD Publishing
ISBN: 9264086080
Category :
Languages : en
Pages : 287

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Book Description
This review of public governance in Finland finds the traditional Nordic model under pressure from rapid ageing, the economic crisis and societal disillusionment. It makes recommendations for improving public governance in Finland.

Author: Janine O'Flynn
Publisher: Routledge
ISBN: 1136260072
Category : Business & Economics
Languages : en
Pages : 320

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Book Description
In the 21st century governments are increasingly focusing on designing ways and means of connecting across boundaries to achieve goals. Whether issues are complex and challenging – climate change, international terrorism, intergenerational poverty– or more straightforward - provision of a single point of entry to government or delivering integrated public services - practitioners and scholars increasingly advocate the use of approaches which require connections across various boundaries, be they organizational, jurisdictional or sectorial. Governments around the world continue to experiment with various approaches but still confront barriers, leading to a general view that there is considerable promise in cross boundary working, but that this is often unfulfilled. This book explores a variety of topics in order to create a rich survey of the international experience of cross-boundary working. The book asks fundamental questions such as: What do we mean by the notion of crossing boundaries? Why has this emerged? What does cross boundary working involve? What are the critical enablers and barriers? By scrutinizing these questions, the contributing authors examine: the promise; the barriers; the enablers; the enduring tensions; and the potential solutions to cross-boundary working. As such, this will be an essential read for all those involved with public administration, management and policy.

Author: Robert A. Cropf
Publisher: Taylor & Francis
ISBN: 1000905012
Category : Political Science
Languages : en
Pages : 561

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Book Description
American Public Administration has been the go-to introductory textbook for Public Administration courses with a focus on civil society for the better part of two decades. Now in an extensively revised and updated third edition, authors Cropf and Wagner weave the most recent and compelling research throughout every chapter to give students a useful, in-depth understanding of the field today. Changes to this edition include: Three new chapters, including one on public administration’s role in community resilience, a second on public administration and public health, and a complete rewrite of the chapter on managing information resources in public organizations. Extended discussions about the importance of civil society in public administration as well as the growing role of information technology, including the role of government in combating misinformation and disinformation. New coverage of topics, including but not limited to: the need for better disaster and pandemic planning at all levels of government; a need for greater preparedness related to global climate change; the worsening of the wealth inequality gap in the United States; America’s changing role in the world’s economy; important efforts to achieve racial, economic, and social equality and the response from government; and the increasing and evolving relationship between police and the community in the United States. Fully updated pedagogical tools including chapter summaries, discussion questions, brief case studies, case study discussion questions, key terms, and suggestions for further reading in each chapter, as well as accompanying support material that can be easily incorporated into Learning Management Systems (LMS), including Canvas and Blackboard. Comprehensive, well-written, and offering a careful consideration of the fundamentals, American Public Administration, Third Edition is an ideal introductory text for courses at undergraduate or graduate level, offering students a broader civil society context in which to understand public service.