Author: Bill SelfPublisher: CustomerEDU
ISBN: 9780985390808
Category : Consumer satisfaction
Languages : en
Pages : 234
Book Description
Strategy in 3D
Author: Greg FisherPublisher: Oxford University Press
ISBN: 0190081503
Category : Business & Economics
Languages : en
Pages : 241
Book Description
Strategy decision making and action used to be off limits to all but the select few at the very top of an organization. It was a largely cerebral activity focused on grand long-terms plans made at annual off-site retreats away from the daily challenges of the business. That is no longer the case. The current business environment does not wait for companies to slowly adjust in an annual meeting. The relentless pace of change renders today's long-term future tomorrow's history. Rapid innovations and ever-increasing complexities limit executives' ability to make decisions with perfect information. Does this mean strategy is no longer useful, or even feasible? No. Good strategists are needed now more than ever. But today's high-performing organizations think of strategy differently than in the past. These companies make strategy part of every manager's role; they strategize continuously and tackle strategic problems through individuals from all parts of the organization. Strategy in this new, fast-paced world is about diagnosing the diverse array of complex challenges confronting organizations, deciding on novel solutions to address those challenges, and delivering by taking action on those solutions. Including a novel organizational framework and never-before-published application examples, Strategy in 3D helps build these foundational skills and prepares the reader for success as a strategist in the 21st century.
Customer 3D
Author: Bill SelfPublisher: CustomerEDU
ISBN: 9780985390808
Category : Consumer satisfaction
Languages : en
Pages : 234
Book Description
Supercharg3d
Author: Len PannettPublisher: John Wiley & Sons
ISBN: 1119532388
Category : Technology & Engineering
Languages : en
Pages : 168
Book Description
A strategic and operational guide to using 3D printing to drive value in the supply chain—featuring case studies and illustrated examples from across industries After many years as a tool for designers, 3D printing today promises to revolutionize supply chains. Cut through the hype and hyperbole, and it becomes clear that it offers unprecedented potential to redesign supply chain models, simplifying and shrinking them, enabling previously unimaginable designs to be produced where they are most needed. However, adopting it is a strategic endeavor, one that involves the consideration of several wider implications. This book goes beyond touting the latest technological advances or listing the many wonderful things that 3D printing is being used to make. It teaches readers what is important about 3D printing, why they need to prepare for its emergence today, and how they can go about adopting it. Supercharg3d: How 3D Printing Will Drive Your Supply Chain shows readers how to drive value in their supply chain by supercharging it—giving it more power—with 3D printing. Aimed at being a first reference for those in businesses who make strategic decisions on operations and supply chain matters, it takes a pragmatic position, balancing the opportunities that 3D printing presents with the reality of the limitations that it continues to have, so that readers can make the best decisions possible. Strategic guide that covers 3D printing and its implications in the supply chain Operational guidance and best practices for how and when 3D printing can be adopted Identification of 3D printing’s impacts on the individual SCOR® supply chain elements Features new, transformative supply chain models that are enabled by 3D printing Includes case studies and illustrated examples from diverse industries including aerospace (Airbus), energy (Shell), consumer goods (Nike), medical (Align Technology) and transportation (Deutsche Bahn) Supercharg3d: How 3D Printing Will Drive Your Supply Chain is the go-to book for operations and supply chain decision makers in manufacturing, engineering and technology companies looking to incorporate the technology into their business operations.
Customization 4.0
Author: Stephan HankammerPublisher: Springer
ISBN: 3319775561
Category : Business & Economics
Languages : en
Pages : 692
Book Description
This proceedings volume presents the latest research from the worldwide mass customization & personalization (MCP) community bringing together new thoughts and results from various disciplines within the field. The chapters are based on papers from the MCPC 2017. The book showcases research and practice from authors that see MCP as an opportunity to extend or even revolutionize current business models. The current trends of Industrie 4.0, digital manufacturing, and the rise of smart products allow for a fresh perspective on MCP: Customization 4.0. The book places a new set of values in the centre of the debate: a world with finite resources, global population growth, and exacerbating climate change needs smart thinking to engage the most effective capabilities and resources. It discusses how Customization 4.0 fosters sustainable development and creates shared value for companies, customers, consumers, and the society as a whole. The chapters of this book are contributed by a wide range of specialists, offering cutting-edge research, as well as insightful advances in industrial practice in key areas. The MCPC 2017 has a strong focus on real life MCP applications, and this proceedings volume reflects this. MCP strategies aim to profit from the fact that people are different. Their objective is to turn customer heterogeneities into opportunities, hence addressing “long tail” business models. The objective of MCP is to provide goods and services that best serve individual customers’ needs with near mass production efficiency. This proceedings volume highlights the interdisciplinary work of thought leaders, technology developers, and researchers with corporate entrepreneurs putting these strategies into practice. Chapter 24 is open access under a CC BY 4.0 license via link.springer.com.
I Want to Complain!: An Alternative Guide to Customer Service
Author: Peter NuttallPublisher: Lulu.com
ISBN: 1447852303
Category : Humor
Languages : en
Pages : 94
Book Description
Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone. The second section of the book contains a collection of genuine complaint letters along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.
3D Management, an Integral Theory for Organisations in the Vanguard of Evolution
Author: Marco A. RobledoPublisher: Cambridge Scholars Publishing
ISBN: 1527555550
Category : Business & Economics
Languages : en
Pages : 363
Book Description
If organisations are not working as well as they could, it is because they are still being managed by obsolete principles rooted in the Industrial Age. Until now, management has been a very one-dimensional discipline, in which only profits mattered. Having eyes fixed squarely upon the bottom line has endangered the planet, increased inequality, and disengaged employees. It is an unsustainable situation that calls for the radical redesign of management philosophical foundations. This book shows how to liberate organisations from the constraining assumptions and structures that hold them back, and how to build more conscious, humane, efficacious, and responsible forms of enterprise. 3D Management is an application of Ken Wilber’s ground-breaking Integral Theory that embodies the next stage of management evolution: smarter, nimbler, wiser, fairer, and fitter for the forthcoming metamodern times. This disruptive theory denies the imperialism of the bottom line and replaces it with a harmonic triumvirate that takes profit, people, planet, and purpose into account equally. An integral organisation is made up of three fundamental and irreducible dimensions: science, arts, and ethics, which refer respectively to the techno-economical, developmental, and moral aspects of organisational reality. These three aspects are woven together into an essential unit by the spiritual dimension, which strives for unity and meaning. 3D Management is a summum bonum of these four key dimensions to achieve sustainable excellence, spur organisational development, and create radically engaging workplaces, as well as making a better world. The text features more than 60 vanguard organisations, harbingers of the teal consciousness that will define the future of management. “One thing is certain: the more a truly integral business catches on, the more whole and fulfilled that humanity’s future will be. And 3D Management will have helped pave the way.” (from Ken Wilber’s foreword)
Thinking 3D
Author: Daryl GreenPublisher:
ISBN: 9781851245253
Category : ART
Languages : en
Pages : 0
Book Description
During the Renaissance, artists and illustrators developed the representation of truthful three-dimensional forms into a highly skilled art. As reliable illustrations of three-dimensional subjects became more prevalent, they also influenced the ways in which disciplines developed: architecture could be communicated much more clearly, mathematical concepts and astronomical observations could be quickly relayed, and observations of the natural world moved towards a more realistic method of depiction. Through essays on some of the world's greatest artists and thinkers--such as Leonardo da Vinci, Luca Pacioli, Andreas Vesalius, Johann Kepler, Galileo Galilei, William Hunter, and many more--this book tells the story of how of we learned to communicate three-dimensional forms on the two-dimensional page. It features some of Leonardo da Vinci's ground-breaking drawings now in the Royal Collections and British Library as well as extraordinary anatomical illustrations, early paper engineering such as volvelles and flaps, beautiful architectural plans, and even views of the moon. With in-depth analysis of more than forty manuscripts and books, Thinking 3D also reveals the impact that developing techniques had on artists and draftsmen throughout time and across space, culminating in the latest innovations in computer software and 3D printing.
Customer-Centricity
Author: Josep F. Valls GiménezPublisher: Cambridge Scholars Publishing
ISBN: 1527519139
Category : Business & Economics
Languages : en
Pages : 158
Book Description
The empowered customer is here to stay. With a low tolerance for subpar experiences, they have no qualms in switching brands if disappointed, and expect companies to provide offers that are personally relevant to them. This realisation has led enterprises to revamp their business strategies to meet the high expectations of these savvy and hyper-connected consumers. This requires a 360 degree customer-centric approach—fuelled by big data—that attempts to understand customer problems and deliver timely solutions. The ability to use customer journey mapping and real-time analytics to unlock actionable insights can provide a competitive edge. Knowledge about shifts in customer behaviour, preferred channels or social media sentiment helps companies to respond proactively and with the right message. The digital transformation snake framework presented in this book examines the socio-economic changes and digital trends that are reshaping consumption, and what they portend for the future. It is complemented by an analysis of the new skills and workforce models, as well as the business models needed to succeed in the age of digital disruption.
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