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Complaint handling guidelines

Complaint handling guidelines PDF Author: Retail Council of Canada
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 14

Book Description

Complaint handling guidelines

Complaint handling guidelines PDF Author: Retail Council of Canada
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 14

Book Description

Best Practice Guideline

Best Practice Guideline PDF Author: British Retail Consortium
Publisher:
ISBN: 9780117066373
Category :
Languages : en
Pages : 26

Book Description
A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system

Complaint Handling Guidelines for the Settlement and Real Estate Industries

Complaint Handling Guidelines for the Settlement and Real Estate Industries PDF Author: Western Australia. Real Estate and Business Agents Supervisory Board
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 12

Book Description

Complaint Management Excellence

Complaint Management Excellence PDF Author: Sarah Cook
Publisher: Kogan Page Publishers
ISBN: 074946531X
Category : Business & Economics
Languages : en
Pages : 208

Book Description
Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organization all need to be aligned with, and respect, customer needs. Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.

Corporate Guide to Effective Complaint Management

Corporate Guide to Effective Complaint Management PDF Author: M. Lauren Basham
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 66

Book Description

Local Government Complaint Procedure

Local Government Complaint Procedure PDF Author: Western Australian Municipal Association
Publisher:
ISBN:
Category : Complaints (Administrative procedure)
Languages : en
Pages : 24

Book Description

A National Survey of the Complaint-handling Procedures Used by Consumers

A National Survey of the Complaint-handling Procedures Used by Consumers PDF Author: Don King
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 212

Book Description

Resolving Patient Complaints

Resolving Patient Complaints PDF Author: Liz Osborne
Publisher: Jones & Bartlett Learning
ISBN: 9780763726225
Category : Health facilities
Languages : en
Pages : 252

Book Description
Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.

Better Practice Guide to Complaint Handling

Better Practice Guide to Complaint Handling PDF Author:
Publisher:
ISBN:
Category : Complaints (Administrative procedure)
Languages : en
Pages : 31

Book Description

Guidelines for Complaint Management in Organizations

Guidelines for Complaint Management in Organizations PDF Author: Standards Australia (Organization)
Publisher:
ISBN: 9781775515272
Category :
Languages : en
Pages : 56

Book Description

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