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Author: Mel Hensey Publisher: ISBN: Category : Business & Economics Languages : en Pages : 120
Book Description
Looking at teamwork in the engineering firm, this extremely brief handbook offers advice and describes techniques for better management and optimum productivity. It discusses the potential of teams, common misconceptions, leader and member roles, team development, personality and cultural differences, responsibilities, feedback, conflict, and typical mistakes. Hensey is a management consultant. Flow charts and other diagrams illustrate organizational relationships and processes. Annotation copyrighted by Book News, Inc., Portland, OR
Author: Mel Hensey Publisher: ISBN: Category : Business & Economics Languages : en Pages : 120
Book Description
Looking at teamwork in the engineering firm, this extremely brief handbook offers advice and describes techniques for better management and optimum productivity. It discusses the potential of teams, common misconceptions, leader and member roles, team development, personality and cultural differences, responsibilities, feedback, conflict, and typical mistakes. Hensey is a management consultant. Flow charts and other diagrams illustrate organizational relationships and processes. Annotation copyrighted by Book News, Inc., Portland, OR
Author: Mel Hensey Publisher: Amer Society of Civil Engineers ISBN: 9780784405468 Category : Business & Economics Languages : en Pages : 114
Book Description
Mel Hensey examines teamwork in the engineering workplace, offering team members at all levels tips, techniques, and precautions for better management and optimum productivity.
Author: Paul Buyer Publisher: Morgan James Publishing ISBN: 1614481776 Category : Business & Economics Languages : en Pages : 93
Book Description
“Weaves together thoughts, stories, and quotes from top performers in music, business, and sports to help you achieve excellence” (Jeff Janssen, founder and president of the Janssen Sports Leadership Center). Does excellence relentlessly drive you? Does mediocrity constantly bother you? In Working Toward Excellence, Clemson University professor Paul Buyer identifies eight values for achieving excellence in work and life including hunger, effort, process, quality, consistency, leadership, time, and perseverance. Each chapter features inspiring stories, questions, and quotes from respected professionals who have achieved uncommon success in business, sports, education, and the arts such as John Maxwell, Jim Collins, Stephen Covey, John Wooden, Mike Krzyzewski, Wynton Marsalis, Isaac Stern, and many others. Also included is a Working Toward Excellence Evaluation to help you and your organization reach your true potential and further develop, improve, and measure these essential attributes of success. “Working Toward Excellence has captures my attention in a big way. It is filled with valuable and practical information. It will make a major difference in your life.” —Pat Williams, Orlando Magic, senior vice president, author of Leadership Excellence
Author: Jenni Donohoo Publisher: Corwin Press ISBN: 1506356532 Category : Education Languages : en Pages : 164
Book Description
Improve student outcomes with collective teacher efficacy. If educators’ realities are filtered through the belief that they can do very little to influence student achievement, then it is likely these beliefs will manifest in their practice. The solution? Collective efficacy (CE)—the belief that, through collective actions, educators can influence student outcomes and increase achievement. Educators with high efficacy show greater effort and persistence, willingness to try new teaching approaches, and attend more closely to struggling students’ needs. This book presents practical strategies and tools for increasing student achievement by sharing: Rationale and sources for establishing CE Conditions and leadership practices for CE to flourish Professional learning structures/protocols
Author: Robert I. Sutton Publisher: Currency ISBN: 0385347030 Category : Business & Economics Languages : en Pages : 368
Book Description
Wall Street Journal Bestseller "The pick of 2014's management books." –Andrew Hill, Financial Times "One of the top business books of the year." –Harvey Schacter, The Globe and Mail Bestselling author, Robert Sutton and Stanford colleague, Huggy Rao tackle a challenge that determines every organization’s success: how to scale up farther, faster, and more effectively as an organization grows. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries-- including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare-- Sutton and Rao identify the key scaling challenges that confront every organization. They tackle the difficult trade-offs that organizations must make between whether to encourage individualized approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people-- rather than ruining or watering down the very things that have fueled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organization, as well as show how to eliminate destructive beliefs and behaviors that will hold them back. Scaling Up Excellence is the first major business book devoted to this universal and vexing challenge and it is destined to become the standard bearer in the field.
Author: Wayne Simmons Publisher: John Wiley & Sons ISBN: 1394253680 Category : Business & Economics Languages : en Pages : 294
Book Description
Make customer-centricity tangible, sustainable, and real by implementing structural and systemic changes to the DNA of your company. Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies and it’s possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver. With this fresh perspective on customer-centricity, companies can address the persistent disconnect between their customer-first claims and an often disappointing reality. Wayne Simmons and Tom DeWitt are practitioners and professors of customer excellence. Wayne is a leader in customer excellence and customer experience management at Pfizer, the Fortune 50 global leader in health care and life sciences. Tom is the founder of CXM@MSU, an industry-facing entity designed to advance customer experience management thought and practice, and the founder and architect of North America’s first master’s degree in Customer Experience Management (CXM) at the Broad College of Business, Michigan State University. Together, they expertly frame the complexities of consistently delivering a superior customer experience at enterprise and global scale and provide a compelling case for urgency for companies to take the journey to become a Customer Excellence Enterprise (CXE). Outlining the leadership, organizational, operational, and commercial facets essential for sustained success, The Customer Excellence Enterprise is a comprehensive playbook for any company seeking to differentiate deeply from competitors and win preferred positions in the hearts and minds of today’s discerning customers. With insights into how companies can become structurally and systemically predisposed to deliver exceptional experiences, the authors draw on real-world practice and examples from customer experience “outliers”―companies renowned for consistently improving their customers' lives. Readers will also find: Practical strategies for building a case for urgency and mobilizing all levels of the enterprise to deliver tangible results. Winning methods to build deep emotional connections that lead to lifelong customer relationships. Insights into the habits and ways of working from customer experience industry outliers. The Customer Excellence Enterprise: A Playbook for Creating Customers for Life is a must-have for the boards of directors, C-Suite executives, line of business leaders and managers, marketers, sales teams, product leaders, human resources, customer experience, operations and other customer-facing professionals tasked with answering pressing questions like, Why are exceptional customer experiences still so rare? and If customers are truly the most valuable of corporate assets, why are they consistently being treated so poorly? This book serves as an invaluable tool and urgent call to action for anyone committed to elevating how customers are viewed, treated, and valued—the keys to creating customers for life.
Author: David Boud Publisher: Routledge ISBN: 1134252951 Category : Business & Economics Languages : en Pages : 230
Book Description
This book is an accessible entry point into the theory and practice of work reflection for students and practitioners. Taking a cross-disciplinary approach, it covers management, education, organizational psychology and sociology, drawing on examples from Europe, the Middle East, North America and Australia. It traces reflection at work from an emphasis on training, through a focus on how organizations learn, to a concern with the necessary learning groups to operate effectively. It emphasizes productivity combined with satisfying lived experience of work life and points the way to a new collective focus on learning at work.
Author: Chen Schechter Publisher: Corwin Press ISBN: 1544394136 Category : Education Languages : en Pages : 174
Book Description
Leverage Professional Wisdom with Asset-Based Professional Learning Many professional learning designs are built on the assumption that we learn best by studying our failures. However, learning from failure often evokes responses of denial, avoidance and the same defensive dynamics that contributed to the failure in the first place. Schechter’s resource, presents the Collective Learning-from-Success approach. This fresh, new, assets-based framework will shift educators’ minds from focusing in isolation on failure to continuously deliberating together, sharing past experiences and best practices, and solving problems related to teaching and learning. Whether you serve as a teacher, school or district leader, or a policy maker, your professional growth will benefit by reflecting on actionable knowledge through collective inquiry. This book offers educators an opportunity to come together in forming a productive alternative to the learning from failure paradigm. The Collective Wisdom of Practice provides a model for how to learn from successes by providing • An assets-based approach to designing and implementing professional learning • Strategies to focus on learning from educators’ past successes • Multinational case studies, sample learning materials, templates, and tools • A framework that can be applied to multiple levels, such as grade and subject areas, building level, system level, and policy level Grounded in more than 20 years of extensive research in the US and internationally, this approach will have a powerful influence on professional learning. Learn to nurture your wisdom of practice to meet the challenge of preparing students to be co-creators of society.
Author: Gagari Chakrabarti Publisher: Springer ISBN: 9811057591 Category : Business & Economics Languages : en Pages : 320
Book Description
This book focuses on emotional intelligence, which has emerged as a factor in superior on-the-job performance and ability to lead an effective life. Based on an emerging country, namely India, the book deviates from traditional approaches by focusing on non-cognitive rather than cognitive skills to explain and predict performance and achievements. It finds that those with strong intrinsic non-cognitive skills, like trustworthiness, conscientiousness, adaptability, initiative and commitment have a better chance of becoming effective leaders with enhanced service-orientation, empathy and conflict management skills –traits desired by any organization striving for efficiency. It also demonstrates that while such imponderable, intrinsic skills matter, they cannot replace discernible psycho-social factors and hence, effective hiring strategies must focus on behavioural competence along with cognitive skills. The book also discusses organizations’ desire to ensure a working environment that is vibrant and positive in an attempt to prevent unconstructive or disruptive factors and to ensure improved performances over time. The book is a valuable resource for corporate personnel, as well as for researchers and practitioners in the field.
Author: Mel Hensey
Author: Mel Hensey
Author: Mel Hensey
Author: Paul Buyer
Author: Jenni Donohoo
Author: Robert I. Sutton
Author: United States Centennial Commission
Author: Wayne Simmons
Author: David Boud
Author: Chen Schechter
Author: Gagari Chakrabarti